O’Reilly Auto Parts

Pathetic customer service. I went down to the shop regarding a product and a rep ended up in fussing about things.

Great help thank god I know my stuff they did there job trying to sell the higher price stuff but I knew what I needed they had my parts in stock fast kind people

I went to O’Reilly yesterday to get my windshield wipers replaced. One of the Managers name Suphai was on duty when we walked into the store. He greeted us as he was helping another Customer at the register. After he finished ringing up his Customer he came over to ask us what we were looking for. We told him that we needed new windshield wipers. He asked a few questions about the model and year of our car and proceeded to search in his computer system to find the correct wipers we needed. He was very courteous and quick to find the correct match. He then attempted to change my windshield wipers. He then realized my car need wipers that had these clips that he did not have in store at the moment. He then told me he can order that part and it would be in by the next day which would be today since I went in yesterday.
I went in today and he was right, that part arrived today and he put them on in seconds. I mean this guy was so fast and good at what he does. No wonder this location has such good Unilocal reviews. The Customer Service here is amazing! Suphai ordered the part for me yesterday and as soon as today in the afternoon it was already here. Wow that was really quick. I haven’t written a review for a while but I just had to jump Unilocal and write about my amazing service I received by an O’Reilly staff member. Thank you Suphai for terrific service! I will definitely return to this location again!

I’ve come to this store in the past to get replacement brake light bulbs, car batteries, motor oil, etc. Most recent trip required new spark plugs. Store wasn’t busy but immediately upon entry someone behind the counter offered to assist. It was easy to lookup which spark plugs were needed based on car make, model, year, engine, etc. My options for iridium vs. platinum and different price points for NGK brand were provided and once I made my selection he grabbed them from a shelf in the back. The entire transaction took about 5 minutes or so total, and I was able to go home and replace them right away. Much better experience than at Autozone.

Daniel is the best! That is all.
(So this doesn’t end up as a tip, I will add that I have been in there for the past three days to acquire items I needed to maintenance my truck. Daniel ended up being there every time and was extremely helpful and really nice. It’s nice to know that lady can walk in there and ask certain questions and not be told to take it to a shop. I really appreciate that. They have had mostly all of the parts I have needed and they mostly seem friendly.)

After spending 30 mins in line being being ignored for a simple red tape I was trying to purchase at the nearby auto parts place, I felt like a piece of dookie. I walked Into here, greeted right away NY smiles and direct eye contact. Led me to the tape I needed and bam! In and out within minutes. Service here rocks! repeat customer I shall be.

Checked online for wiper blades and found the least expensive ones here. The employees were friendly and asked me if I needed help right away. They found my wipers quickly and even installed them for me. Great service. I will make this my go to place for auto parts from now on.

This shop nows there stuff. Very nice and helpful. When ever I’m working on my vehicle and get stuck on something always there with a help answer if not spot on. I will always go here for all my vehicle needs.

Not helpful. Recommended wrong part; had to go back twice. Prices are on the high side compared to others. Shop around first.

Extremely satisfied with service. These folks really know their stuff! They made sure to double check products sold to me and were very helpful in getting my car fixed. Definitely made my day and my life a lot easier.

I needed my headlights replaced due to a blown bulb. The minute I walked in I was greeted by Corey. He was very nice and helpful. The whole process took about 5 minutes. He told me what my options were and let me pick. The prices were reasonable, he even offered to have a look at my car for help if I needed it. I was very happy with my purchase and my lights are working.

I am extremely satisfied with my experience at the store today. I enjoy coming here for my automotive needs because the employees are extremely helpful and friendly and do everything they can to fix my problems to the fullest extent possible. Last time, it was windshield wiper replacement. Today, it was replacing a burned out headlight. At home, I opened the hood and checked the manual to try to understand how to replace my headlight, but I just couldn’t figure it out. So I called this store and asked them if they would be able to help me replace the headlight, and the employee on the phone said something to the effect of «Sure, come on over, we’ll help you out». When I came in, I told Henry at the counter that I was the one that called about the burned out headlight. He rung me up for the headlight and grease, and then proceeded outside to help me. Henry spent about 10 – 20 minutes figuring it out (because it was the driver side headlight, he had to disconnect and remove the battery as well, in order to access the bulb). But in the end, he got the job done! I am very appreciative of Henry because he went above and beyond in order to get my headlight bulb replaced. I highly recommend this place for anything automotive-​related!

Amazing customer service !!! Lifetime customer !!! I took my Infiniti in for a noise I was hearing and brandon and Corey were more than happy to help me and suggest something I should buy to make the sound go away. The dealership wanted to charge me over $ 200 to look at what the problem was. I ended up buying what they told me and now my car purrs !!! Thanks guys great job !!! Keep up the good work !!

I always forget about this place because the Autozone is a little closer but the service is just so much better here. I don’t need an expert but I do appreciate a good attitude.
They are always helpful and will go out of their way to find what you need. Their prices on oil are usually a little better than Autozone but to tell you the truth I would pay a little more just not to have to deal with the guys down the street anymore.
Only complaint is with the O’reilly website. It is not very user friendly but 90% of the time I just need things like oil, filters and brakes. Don’t need the website for that.

Came in today to get some oil for my car oil change. My dad usually does all my car maintenance but today he was busy and so I decided to do it myself. I had no idea what type of oil to buy for my car and so Kyell helped me out. He was extremely kind and helpful. He looked up my car model and told me the oil number my car takes. He helped me to the oil section and picked out my oil for me. Not only that but he told me the deal on chevron oil, buy 5 quarts and a filter for $ 15. If not then the bottles each were around 4 bucks. My car takes 5 quarts so it worked out perfectly! I saved about 10 bucks today all thanks to Kyell!

Love this place for my auto part needs. The employees are helpful in person and over the phone. They don’t make me feel dumb being a woman I appreciate that) and they listen. (I went to another parts store for jumper cables and I knew I needed the old school claw clamps, but the guy kept trying to get me to buy some other crappy clamped one that wouldn’t latch on to the short posts on the battery terminal) They price match as well so they always give you the best prices. Returns are easy as well and they helped me replace my windshield wipers right in the parking lot.

I’ve always used the O’Reilly’s on Gerber and Power Inn. They’ve always been great with customer service and lately, I’ve been more than happy with their customer service. My 5 year battery failed on me recently after several roadside jumps and over night trickling charges. They listened to my concerns and tested the battery and found it faulty. Not only did they issue me a brand new battery, they also threw in free battery felt washers. That’s customer service and loyalty to continued customer care.

Helpful, informative, sincere, and honest. What more can you ask? Prices are competitive too, they’ll even match a competitor’s price if you find it cheaper.
Remember, they don’t work off commission or anything so going above and beyond for customers is great.
Came in here, needed headlights. Tired of my rice rocket HID headlights always giving me problems and wanted to go back to Halogen/​Xenon. They were so helpful, telling me all about the feedback and reviews on certain headlights and super efficient people working here.
Definitely come here for all your auto needs.

These guys were HUGE helps! I had my dead car towed there and my husband had to change the plugs. They let us borrow ALL the tools we needed to do the job and we’re a great help!

Parts is parts.
That’s true for auto parts stores if you’re looking for new wiper blades, fuses or even a distributor cap. Peruse the aisles, roll your eyes at the endless Nascar paraphernalia, avoid impulsively grabbing the fuzzy dice, find what you really need, purchase and go. But what happens if you’re an automotive know-​nothing like me, needing some sort of rubber, elbow-​shaped valve, molded specifically for a ’97 Ford F150, to pass a smog check? Within the next hour?
You go to Kragen on Elk Grove-​Florin and you find Marlon.
I was told by Smoggy the Smog Dude (not his real name) that my truck would fail its smog test because of the worn valve. I needed to get the check done that day in order to make the registration deadline. I know, my fault for procrastinating. I hurried to Kragen, hoping they had these valves prepackaged and hanging in abundance in the conveniently labeled «rubber valves» section. Not the case. As I wandered away from anything that would have remotely helped my situation and toward the fuzzy dice and scented trees, Marlon called out. «Can I help you?»
From that point it was a grand display of ignorance on my part and Marlon patiently narrowing down what it was I needed. This included a walk out to my truck where Marlon checked under the hood, got a visual on the valve and recorded the engine size. Alas, it turned out that Kragen didn’t have the part I needed on site but Marlon called other stores, including competitor Autozone. They had it and off I went.
I returned to Kragen after replacing the faulty part and had Marlon make sure everything looked sound. He gave me the ok and I heading back to visit Smoggy. Some 20 minutes later, just before the smog check station closed for the day, my truck passed its test.
So, yeah, parts is parts. What sets a store like Kragen and employees like Marlon apart is their commitment to helping us less technically fortunate. Great customer service – in this case, what I consider above and beyond – will always bring me back.