RadioShack

It is really unfortunate how terribly down hill this Radio Shack has gone. This store has been here FOREVER, but unfortunately I think it is going to turn out like the rest of them by shutting down. I came in to Radio Shack last night to actually talk to Sprint which is a whole other problem in and of itself, but even then I was able to experience the decline in customer service. I do not know if the owner is aware, but his/​her employees simply hang out in the back store room and only show their faces if they hear someone walk through the door. So as a patron, you stand there wondering where everyone is until someone decides to show their face whenever they are done playing around and joking like high schoolers in the back. Just shows how little these employees care about their jobs which is sad because I know a lot of people who would be glad to take their place. Sure, when the employees come out of hiding they smile and ask if they can do anything for you, but the quicker they can ring you up and get you out of the store the quicker they can go back to goofing off. Definitely need more mature staff members here. And it’s just sad because I remember how fun this store was even as a kid and how it was like your neighborhood hardware store where you were treated like family and employees would go above and beyond to help you out.
I will never come here again and I’m not going to be using the Sprint store here either which is another fun review…

I’m in desperate need of a battery for a house alarm going off. ADT tells me to go down to RadioShack to get the stupid ass battery for the fire detector alarm. Showing up the only clerk in this freaking place says he’s already clocked out and he was back in 30 minutes. In the meantime there’s customers walk in the store which I really don’t fucking get that at all and I have to see your wait will my alarm goes off he is it’s my fault of course. So radio shack and ADT can go suck it! Oh it’s not the employees fault because he had to check out for lunch and I’m sure he works for an asshole that would’ve told him once you check out that your break have no doubt about that.

You need to update your hours on the internet. If you’re not open until 10 am you should show that, not 9 am.

This radioshack is still really LAME. I called asking for a cord to plug my Xbox One into my tv that doesn’t have an HDMI input. I was told that they DO carry them, but to try back in a few days because they were currently out.
After a week I went to the store and was told they don’t exist. Right…
I called the radioshack in Greenhaven and they said that they had exactly what I needed. I got what I was looking for that same night, even though I was told by this Elk Grove Radio Shack that the cord «doesn’t exist».

I ordered online and had the items shipped to the store for pick-​up. I received an e-​mail confirmation that the items had arrived and available for pick-​up at anytime during store hours. I then called the store and the clerk confirmed my items had arrived and would be ready for pick-​up. Upon arrival at the store only 2 of my 3 items could be located. The clerk was totally unfamiliar with ship to store, had no answers for any of my questions and then requested to see my email confirmation, as if I was fabricating that I received an e-​mail. Upon viewing the email, his only response was, «well I don’t see any other boxes back there.» That’s how he proposed to solve the problem. Come back tomorrow, maybe it will be delivered then. That’s it, that’s your resolution. I don’t know what else I can do — come back tomorrow and maybe it will be here. After leaving I emailed radio Shack corporate my complaint.

Thank you, Javier for all of your help. I had a very professional experience and Javier was friendly and helpful. He really went above and beyond to make sure I was completely satisfied.

I was in need of an Australian power plug adaptor so I called the nearest Radio Shack. The male employee said, «Yeah, we have it. It’s $ 11.99» So I drive to that location, enter the store, and was greeted by one of the employees, and he had asked what he could do for me. I responded accordingly, and he directed me to the area that had the Australian adaptor, and he said, «They’re over here (kneels and looks for it; no luck) They’re usually here. I guess we don’t have it.» JERK. I thought you guys had it. Wasted my time and gas driving to this location. SMH. YOU need to make sure you guys have it in stock before saying that you guys have it. Poor telephone customer service. Highly NOT satisfied.

Probably the worst RS I have been too. I wouldn’t be surprised if this location closes down. The manager was pretty stiff and rude when I told him about a price match from targets weekly ad. I even have a account registered with them to make the process easy and have all my records of transactions of things bought and I had no problem whatsoever getting the price at the other 2 locations from managers and within minutes out the door. I wouldn’t have drove to this location if the other stores that I checked had the phone in stock. I had to hold my breath during the whole process. The customer service is lacking tremendously and I thought to myself how I spent an hour just to get rung up on the cash register. The guy who helped me had no clue how to price match and the manager forced me to print out a copy of the ad even though I showed him on the PDF file on my laptop as well as my phone and the guy who was helping me sees it clearly on the target website. Never will I recommend this place to any friends or family. They pretty much made a 10 person line doing this and I was held into rush hour traffic leaving the parking lot because this took way to long and wasn’t even worth the trouble. Smh I wish Unilocal would allow no stars for a given review

I just bought my first smartphone at RadioShack on Elk Grove Blvd. yesterday. The sales person, Tre, really helped me out. I am tech-​challenged, so he walked me thru all I would need to know about which phone would fit my needs. He was so helpful and polite. I ended up buying an iPhone 5c. If I needed another electronic item, I would go back to RadioShack and ask for Tre.

The salesperson is a total azz… I was trying to describe what I need, which is actually just a connector for a motorola cable, so it is thinner than usual cables for TV and primarily used for radios. I told him a blogger suggested Radioshack since that is where he got it, and I also checked online if Radioshack carries it. Their website has it, so I thought a store will have it since I do not want to wait for it to be delivered. This az keeps telling me they do not carry anything for car receivers… yeah, and just behind him are radio parts that can be used for cars. He was rude and condescending, even chuckling at me… and literally told me that I, the blogger and Radioshack website do not know what we are talking about. I mean I am supposed to be accomodated properly as I am the one paying the money. This retard’s CS is the worst of its kind. I just held my breath and left, or I might have punched him in the nose, even with those stupid eyeglasses.
You and your kind are the reason why you would lose your job pretty soon when Radioshack goes kaput…

I went in for di-​pole antennae wire, the clerk didn’t know what I was talking about. Granted, I couldn’t remember the name of the stuff, but described it. He was really busy, the only «help» in the place, and 6 customers waiting. I told him I’d look for what I wanted and he went off to help others. Found the wire, it took me 10 minutes before he started checking people out. Another 5 waiting before I was out the door. I don’t think I’ll go back, The Home Depot is more helpful and quicker.
The parking lot is hard to get into and out of unless you’re going west (both in and out). There are few parking spaces, go when no one else is shopping. Maybe the store will not be as busy and you’ll actually get some help.

And now the conclusion of the saga that is the SPECIAL collection of businesses in this location.
We went to radio shack for a new AC adapter for an external hard drive. We’ve bought one here before, and had a good experience.
We get the AC adapter home (an enercell 1.5−12VDC w/​Adaptaplug tips) and come to find out, there are NO Adaptaplug tips in the box (the part that plugs into the hard drive). We’ve bought one of these before, and as you would expect, there was a collection of tips of various size already in the box.
Naturally, having no way of plugging the adapter into a device, and knowing that this clearly must have been a mistake of packaging as per our first experience, we drive back to Radio Shack to get the included Adaptaplug tips. WRONG. The sales rep informs us first that he CAN’T believe the person who sold this to us did not first measure and include the appropriate tip. Apparently, that’s like, TOTALLY NOT LIKE HER to do something like this. Good to know.
Ultimately, the sales person informs us that he cannot give us an assortment of the tips we need, which are probably like, 5 cents a piece to manufacture, because he NEEDS the hard drive we’re gonna plug it into to MEASURE and fit for the right tip. That, or the old AC Adapter would work too. Like he’s going to fashion for us an ARTISAN tip for this AC Adapter. It was really reminiscent of the Burger King in the same parking lot that saves the business money over denying you condiments. We spent $ 60 in there, and they’re interested in saving the business PENNIES worth on their inventory. Just before we left, this guy had the nerve to ask us if we were interested in upgrading our phones.
After thinking about it on our drive back, we decided to return what we bought there. My fiancé told me when he walked in and explained he wanted to return the merchandise, a man who looked like the manager smiled and said «Returns? Nah, we don’t do that’ in some inappropriate attempt at humor. Then I guess he muttered something like «It happens» and disappeared to the back office. The same person who sold us the merchandise processed the return. Of course she didn’t think to ask why.
We won’t be going back.

Went here to get a new cord for my TV, service was good but the store was a little «musty.» I was anxious to get out because of that.

OK Updated — I went online to Radio Shack for the same upgrade. I paid $ 0 upgrade fee, $ 0 taxes, $ 18 activation fee (on my bill), the only charge to me today was $ 9.99 for shipping!
DO NOT UPGRADE YOUR PHONE IN STORES — GO TO