The Serpentarium

Went in for information on our new Bearded Dragon (purchased at petsmart). I was only looking for information and found out I was miss informed at the place we purchased out Dragon. They were more then happy to flak to me knowing I may not spend a dime in their store.
Amazing help, great knowledge and friendly support. So I spent some money and will keep spending money at this great place!

I love the people inside the serp! Mary– Joanne is AWSOME! She helped me get the things I needed for my up coming clutch and she’s just amazing! Amazing costumer service from all the employees! Thank you thank you thank you!!!

Serpentarium is a herpetological dream. If you can’t tell a gecko from a bearded dragon, this is the place for you. If you are looking for a blue-​eyed Ball Python, this is the place for you. This place caters to newbs and breeders and everyone in between. They aren’t pushy with sales — In fact, they have suggested quality products over expensive products regularly. Introverts will love this place. Extroverts will feel comfortable, too.
I drive 25 minutes to this location for feeders. Their mice and rats are hella healthy. This is the main reason I go here. Oh, and the staff is rad.
TL;DR
This place is a snake/​dragon/​turtle library for all the levels of experience. Go here. Learn the things.

This place is awesome! The staff really knows their stuff. They have all sorts of reptiles and all sorts of reptile food.
I have two corn snakes and needed to buy frozen mice, but since The Serpentarium is so far away, I wanted to get a large quantity. The young girl behind the counter took my order for 2 dozen adult mice. She let me know that I can order them at whole sale for a cheaper price and they’d be ready to pick up in about a week. Perfect, because my snakes only eat once a week so I just had to buy 4 mice in the store to hold me over.
The total cost of the 4 mice and the 24 at whole sale cost was just $ 40! Anyone who buys their frozen mice at other pet stores knows that $ 40 will just get you about a dozen mice.
The only thing I wish was different was the ability to order whole sale mice over the phone. Driving to the store to order, then driving back to pick up takes a lot of time since there are only 2 locations, Elk Grove and Roseville.

Pretty awesome place to visit for reptile supplies and accessories. They have a ride range of snakes and other reptiles. They even have spiders. There are a variety of colors and sizes! Really cool place to check out reptiles and bring a new friend home.

This is always my go to place, I’m also a member of the store so I get extra discounts. You can get a ton of bugs and crickets for super super cheap almost 80% off of regular pet stores. I highly recommend this place, extremely knowledgeable staff friendly and honest. I have three reptiles and this store has everything they need

Maiden voyage into this reptile and amphibian shop and although there is also a location in Roseville I chose to come to Elk Grove due to the helpful and knowledgable telephone interaction I had when calling prior to departing for the store after locating the business via a Unilocal search.
5 rescued American Fowlers Toads. That’s the number of amphibian babies we are guardian over. Interesting enough there isn’t a large amount of resources for them nor knowledge about this particular species as they tend to be wild creatures verses bred for sale.
Our beloved toadsie babies all came from our yards at home. Started with Ted who was jacked up beyond belief and nearly dead from injuries sustained by either a lawn mower or weedwacker; or maybe both when I found him.
Ted made a full recovery in our sanctuary & so with time we added more of these exquisitely unique yet mysterious creatures to our pack of beloved rescued creatures we call family as I’ve observed they are really happiest and content as a pack verses living alone.
Vitamin A deficiency. This is what I would finally realize was ailing JuneBug the 2^nd of 5 toads as one day he became unable to catch his earthworm and superworm live food… It was as if he couldn’t judge the distance and actually catch it despite his best efforts. Plus his tongue wasn’t extending nearly as long as it always had.
Then a slight swelling began under his left eye… Google searches returned zip until his eye became so swollen and weepy that a new Google search returned Vitamin A as a potential cause.
Unable to locate a Herp doc anywhere within 50
+miles of Sacramento I called this Serpentarium Elk Grove location and although I can’t recall the name of the man I spoke with he listened to my hypothesis and actually agreed with me and the potential Vitamin A deficiency as well as how to correct it.
Solution: REPASHY Superfoods. «Vitamin A PLUS». It’s a micro-​fine form of Preformed Vitamin A (Retinol) as well as other easily absorbable nutrients that are easily assimilated once inside the reptile/​amphibians body. 3.0 oz. for $ 9.99.
Didn’t even screw around with Petsmart or any other pet store as I was sure we were gonna loose Junebug if I didn’t correctly diagnose and begin treatment plus Petsmart hasn’t been consistent nor kept a substantial supply of specialty supplements for amphibians.
One week later and JuneBugs eye has all but returned to its previous appearance and he’s getting back to his old spunky characteristics. He still has to be force fed by me and his dad until he’s able to return to hunting himself.
Thank you so much to the employees at this creature shop as you didn’t have to take my call, hear me ramble like a freaked out beloved creature mama nor share your knowledge and expertise with me.
This wee petite shop is just that; super compact yet they were packed with a steady supply of customers but still managed to quickly and efficiently manage us all. And pleasantly too! I noted there’s a paid membership they offer which affords discounts and perks but failed to take pics as I was preoccupied with getting back home and getting the supplement into Juney.
I’ve since added this new Vitamin A supplement to our Toad Packs weekly regimen to prevent what poor Junebug had to endure and will be shopping here for our supplement needs in the future.

Awesome store, expert advice, my go to place hands down!
Slithering your way in the world today takes everything we’ve got.
Taking a bite from all your wormies, sure would help a lot.
Wouldn’t you like to crawl away?
Sometimes you want to go
Where everybody knows your snake,
and they’re always glad you came.
You wanna be where you can see,
our turtles are not all the same
You wanna be where everybody knows
Your snake.
You wanna go where people know,
reptiles are not all the same,
You wanna go where everybody knows
your gecko.
You wanna go where people know,
reptiles are not all the same,
You wanna go where everybody knows
your name.

Went into the store unacknowledged by any one. Stuck around for a while and employees were talking about «females» while I was waiting for help and I left the store without buying anything.

Best experience! Kayla was amazing: patient, knowledgable, and super great help and we love our knew tortoise

I had such a great experience with the attitude of the staff and the quality of customer service yesterday afternoon! I recently came into the possession of a tarantula. It looked like it was too skittish about letting me clean its water dish and enclosure so I wanted to move it into an existing tank that was set up in a way that reduced possible interactions with the tarantula.
I’m arachnophobic and had never handled it before so I called The Serpentarium to ask if someone could help with the rehousing. They said they could so I brought in the tarantula and immediately, the staff took it out and three of them were passing it around among each other nonchalantly, admiring it, and commenting on how nice it looks. It blew my mind that this same spider that I was too scared to put into a catch cup was happily crawling from person to person.
When I stopped sweating bullets, I asked if they could teach me how to handle it. They were gentle with my tarantula and the experience made me feel confident enough about handling it that I ended up not transferring it into the second tank I had. Serpentarium, if someone is reading this, if your store happens to get an Eupalaestrus Campestratus (Pink Zebra Beauty), I would be interesting in getting one for that second tank! :)
During my visit to the store, not only did the staff help me with handling my tarantula, but they also helped to wash and dry the water dish and smooth out the substrate. They also gave me one dubia roach to see if my tarantula would like it. I bought a small faunarium for transporting my tarantula/​feeders. I’ll definitely go back to the store for other things like more dubia roaches if my tarantula eats this one, other supplies (substrate, gut load, etc.), and hopefully another New World Terrestrial tarantula! Thanks guys!

I found a turtle in the middle of the road today and poor guy looked like he had a broken arm, I called the vet and told me they wouldn’t take it in so I decided to call the serpentarium in Elk Grove and the staff there were very awesome and it felt like they were as concerned as I was. THANK YOU for taking in the turtle and hope he gets well!

Love it here. So nice, friendly, have great products, house their animals well, and they really do care! We make our monthly trip for feeders.

We recently purchased a Bearded Dragon here. Our son was very excited and had done his research. Oliver was very knowledgeable and spoke to our son directly and made sure he was comfortable with his purchase. He walked him thru all the care and took the extra time with us.
Over hearing other employees in the store, you can see they care and were very respectful to everyone that walked in and made everyone feel welcomed.
We went back a week later to their Stockton store and there was Oliver when we walked in. He remembered us and went up to our son to see how things were going. He spent extra time with our younger son to explain about the various Geckos and turtles so he could research what he might want. We will be back!
Our son even named his beardie after Oliver!

The staff at the Serpentarium is great! They know me by name, always take the time to answer all my questions and you can tell that they love their work. I have acquired two snakes from this location and they have been very helpful — to the point of telling me NOT to buy something that not snakes don’t really need. If you are looking for a place that truly puts the animals first look no further.

Came here with my fiancé to buy a California king snake. The staff is very welcoming, knowledgable, and helpful. They went out of their way to help my fiancé choose the right snake for him and explained everything we needed for it, all at a very reasonable price.
Awesome place! I would definitely recommend it to anyone looking into getting a reptile!

For my birthday my husband purchased a Sculata Tortis from the Serpentarium Elk Grove location. From day one we have had nothing but great experiences. We are first time reptile owners and this is like learning a new language. Every one of the staff has been willing to spend time answering ALL my questions. I have to give a huge shout out to Mikey for all of his hard work and dedication. After we purchased the turtle we went back and purchased a Panther Chameleon for our daughter. Mikey went over and beyond setting up our daughters cage with all the best items needed as well as write her out a care page. Today I took my tortis into the store to get his monthly checkup. Mikey took time to do the check up and set me up with exactly what I needed and reccomened some changes. I must say that everyone I have dealt with there has been so informative and if they don’t know the answers to my questions they do the research and get back to me with the answer. Thank you for recommending the health protection plan and the membership, each has been so worth it.
GREAT JOB MIKEY RYAN AND OLIVER!

I have a problem with impulse buying. One such purchase led to me buying a 6 month old bearded dragon from PetCo because I felt bad that it had been in the store for so long because no one wanted it due to it not being a baby anymore. Well about 6 months after getting it, he developed a yellow fungus. After much research and to my dismay I learned that the fungus for the most part is fatal. A friend recommended I come here for the staffs knowledge and because their cricket prices are so good. Best decision I have made! After talking to the staff, I learned that my sand substrate isn’t good for Beardies at all and they walked me through how to set up my tank so that it would be in «hospital» mode while I attended the fungus. Long story short, my beardie seems to be in perfect health now! I haven’t found any fungus on him in about a month. Took a few months to get rid of it, but without these guys I probably wouldn’t have been able too.
I HIGHLY recommend this establishment to anyone who is of the reptile or amphibian persuasion. The cricket, roach, worm, etc. prices are amazing. I walk out of here usually spending about $ 15 and that’s with roaches, a few worms and 150 crickets. The crickets alone at a big box store would cost more than that and die in half the time.

My son and I were in the area and I saw this place by luck! My son and I had visited The Serpentarium in Lodi and were excited that there’s two! The store is very clean and organized. The two gentlemen working were very nice. Answering the million questions my son had. They even gave my son and I the opportunity to hold Charlotte. What an amazing and beautiful creature she is. She defiantly made my son’s day, which made my day. We’ll be back for a tarantula soon!

Jen, Dru, Kristal, Diana, and Dave, all have AWESOME knowledge about everything, one may have more than the other on a particular reptile or such, but that’s what makes it GREAT. If one does not have the answer or is not sure, he/​she will ask the other. I first started off with a surrender Bearded Dragon over a year ago. I now have 14 various reptiles Bearded Dragon to Savannah Monitor, Blue Tongue Skink, and the list goes on…
The Store atmosphere is very well maintained, always something new, and interesting to look at (or buy), I bring my little girls in from time-​to-​time, and they just can not get enough.
Custom Setups: Totally worth the $$$ and time for Jen to setup a cage for you. I actually had one (exo terra x-​large tall) and WOW is how amazingly she brought the setup to life, looking like the true habitat of which my reptile comes from. I even priced out, if I could do something like that myself along, with saving myself some $$ for another reptile or lately on gas. But, it is actually CHEAPER to buy a Custom setup, or have Jen or Dru set one up for you.
I can go on and on, but will save for another review. All, I can say to the staff is keep up, what you do everyday, and thank you!