An-Jan Feed & Pet Supply

I shop here all the time and the staff is always so nice, helpful and friendly. They have food for all my pets including horses and chickens. Great selection of quality-​natural dog and cat food with a frequent shopper rewards program. Definitely recommend this place!

This has been our go to store since this location opened. We’ve spent a lot of money there and nobody seemed to mind. This week I was speaking with an associate about some dog food. She told me I could returned the open package within 30 days for a refund if it didn’t work out. I thought why not and made the purchase. The food didn’t work out. Two days later I went to return it. The Manager said «I’ll return it for you but you can’t keep doing this. I’m taking a loss on this» I’ve never returned anything there before. He made it sound like I do this regularly. And just so you know Mr. Manager you just lost all of our future business. If I would have found a food that worked out I would have been purchasing it all from you. But due to your attitude I’ve gone else where.

An-​Jan Feed & Pet Supply was my «to go» to store for my two dogs and three cats. The young kids that work there are wonderful, and always warm and welcoming. I’ve been going to this establishment for 3 years — unfortunately I won’t be going back due to a «run-​in» with their store Manager and his demeaning and aggressive attitude. I didn’t get his name, but I had the dis pleasure of interacting with him on May 28^th at around 12:30 pm.
We have spent lots of money at An-​Jan, and I’ve never asked for any type of consideration of a product. What had transpired is that I had asked them their opinion on a good flea medication that was not quite as expensive as the front line I’ve always used (since fleas have been crazy this spring, as fellow animal lovers will attest to!). They recommended a brand that ended up causing a horrible reaction in both of our dogs. I went in and advised them of what happened, and knowing that I would have to go ahead and spend even more money on a brand new flea medication, I asked if they could at least give me a discount since the package I bought I could not use any more.
The feedback I got was this — «It is not our fault that your Dogs reacted like this». (I don’t recall saying it was). I was only asking, as a good long term customer, if they could consider giving me a few bucks off the additional medicine i had to purchase. I then said that I’d been a long term customer, and was growing very upset about how this person was speaking to me. When I said that maybe i should go to «Petco», he said «He didn’t like to be threatened». Oh my goodness. Well, after that, that’s exactly where i went. I’ll never go back to this store, solely based on how this «Manager» treats his customers.
I’ve managed people for over 30 years in a corporate environment. I can tell you i would never have lasted if I treated my customers with such arrogance and disdain.

Returned a nail clipper ($ 12 item) today that my wife bought last August. It sat unused on a shelf because we decided to use the vet instead of doing it ourselves. I took it back to the store today. At first they said we could only get store credit. I said fine. Then they said it was bought in August, 2013 and tough luck. I seriously doubt that Nordstrom would have had a problem with a return six months old. Their inflexibility on a low priced return is not a good policy. We won’t be returning. When will retailers ever figure out that customers for life are far more profitable than continually trying to attract new customers. You can only keep customers if you understand the concept of goodwill and the customer is always right.

The staff is unbelievably courteous, the store is kept immaculate, and they have dog baths in the back big enough for me to bathe my 100 pound german shephard (which I myself did once the groomers said that they could not). Wonderful selection of higher end dog food and supplies. I will be coming here before any other pet store.

This is a really cute and quaint shop. For the size of it, they have a great selection of treats and specialty food. They also have a section for chickens! They have always been extremely warm to my pit bull. When she was sick, they were the only store around that had sturdy carpeted stairs that she needed to climb into bed. I like their pet washing station with a pet ramp and they offer good chew treats!

Their selection of pet things isn’t nearly as extensive as the big box pet stores, but they’ve basically taken all the quality things from those stores and put them in a less distracting space. This is one of the few brick and mortar stores that carries a wide variety of durable toys for my terrier, at a very reasonable price.

I LOVE this place. And so does my dog. Lance, the Manager has a soft spot for all the pets that come in and he’s very knowledgeable about all the products I ask him about. I always see him talking to all the customers. He takes the time to get to know them. If I bring up a subject of something about volunteering for animals, or a product I’m curious about, he tells me he knows of a good product or he’ll get me a phone number for something. Just a great guy. I know my dog, Maggie has a big crush on him. She gets so excited just pulling in the parking lot. I go there sometimes just for her to see him. All the other employees also are friendly and helpful and they do try and win over Maggie like Lance does, but she has a soft spot for Lance.

I started using An-Jan’s Morgan Hill store a few months ago and have been very pleased. The 2 guys that I usually see at the store running it have both been very helpful with good knowledge on all of their products. I brought in one dog that I found to give it a bath and they helped me in getting him into the bathtub as he was large and squirmy. Last week I found a great jacket for a small dog — wanted it in another pattern for a 2^nd purchase — they had already sold that size and style but quickly checked and found it at another An-​Jans and had it for me in just a few days.
Have been very pleased with their prices also — I told them that and they said that their folks really do keep an eye on what the big places are asking to make sure they are the less, the same or competitive.

I love coming to this store. The staff is friendly and you can’t beat the price on the dog washes. I also find this place to be cheaper than the big box stores so it makes it easy to support a local small business. They also specialize in treats made in the US so that’s a plus as well!

The only place I can find my dog food at. Great selection of high quality treats and food. Staff could be more professional. But overall great store.

My favorite pet store in Morgan Hill! They have a very comprehensive selection of natural and grain-​free pet foods at reasonable prices. In some cases, better than the large chain stores. And then An-​Jan is one of the very few places in the area that carries EVO. For us, still the best value for a all natural, grain-​free, high protein pet food.
Also quality pet treats, and a complete assortment of other supplies around your best furry friends. The self-​service pet wash is super — can fit large dogs, the store supplies shampoos and towels and — the best part — cleans up behind you.
I’ve only had friendly, competent service from the employees so far. The only reason for the 4 stars is that their product assortment is not as broad as in the main store in San Jose.

The few times I’ve gone in they’ve been really helpful. They have anything from nasty rodent stuff to bird grit! They are the only place that had the Birdie toy for my cats I was looking for. Paying more for good quality food is a must for our animals, should be for humans too! Prices are comparable for those, though I don’t buy as I have a source for my cats food.

Ron is a great help at An Jans in Morgan Hill. He is personable, friendly, knowledgeable! If he doesn’t have something we need in the store, he gets it. Great service, friendly atmosphere, & I don’t have to drive to San Jose! We do miss Alma at the Santa Teresa store, she is wonderful! The dog, kitty, & I’ve heard rabbit bath is inexpensive, convenient & great for saving one’s back! Try them out, you’ll love it! :)

I went to find out the best type of food to feed my dog, and the staff was super friendly, the educated me lots about the different options and how it would affect her health. Who knew? I guess the generic stuff I used to get at some of the competition isn’t good for the pup at all. Very nice folks, always there to help. And love what they do. The prices are right on par with the giants that you can find across town, but let’s support our local small businesses!

I have not been happy with the service or attitude of what used to be a great place to take and care for your pets.
Several people I know have had issues with them where their management was not helpful and had an attitude. They clearly dont understand they are conducting business in a small town.
Will not frequent or tell anyone else to go.