You would think that the JCP Sephora would be worse than the free standing store, but in actuality, this Sephora is MILESBETTER than the actual store in QCM. The staff is very knowledgable, and not just on their inventory, but on just plain makeup itself. I have had great customer service here and I have had some great conversations with their staff about makeup(which I love!). This one girl suggested a brand that I had never heard of a contour palette that I planned on getting. It was much cheaper than what I wanted and it works wonders. They have great staff there. There is always someone smiling and making sure that you’re alright. One thing that I wish for this sephora is that I wish they had more brands in here. Because I feel like they deserve it. Not like the store. Please do yourself a favor and just go here instead. They’re way better
Nina F.
Rating des Ortes: 4 Middle Village, Queens, NY
I had a decent experience here. I got a gift that just was not for me. So instead of me embarrassing myself, I just went to get store credit for the product I received. I waited in line for quite a while during the holiday season, which was expected. About fifteen minutes later, I was seen at the counter. The Sales Associate examined the palette, just to make sure that I didn’t use it. I got my store credit on a card, it was a quick transaction, and I was happy to leave in a quick and timely manner. The service once I got to the counter was quick and informative. I’m happy. :)
Elise M.
Rating des Ortes: 1 Jamaica, NY
I’ve been shopping at this JcPenney since I was a toddler with my mother and never in my 20 years have i been so blatantly discriminated against at a store in my life. For a cashier(she had a brown to yellow ombré and was Hispanic/Middle Eastern descent) to leave her post to aggressively stalk me around the small sephora section as if I had been throwing items in my pocket disgusted me. I’ve come to this sephora on numerous occasions and never in my life have I been so blatantly disrespected. I’ve worked in customer service and I understand what her motive might have been, but for you to target me within two minutes of me entering sephora was out of line. Beware!
Rafael A.
Rating des Ortes: 1 New York, NY
The service and selection here is terrible. I received a gift and was told I could exchange the cologne at any Sephora. Before I could explain to the cashier what I wanted to do, not only did she speak a mix of Spanish and English(keep to one of the two not a mix of them) but she immediately said she couldn’t return it. She claimed that they did not carry the brands… this is Sephora. they usually have the same items in most stores. I guess this is why it is within a department store. Their selection is very limited. I will not be returning to this location again. Gladly they are opening a full store in the mall.
K.Y W.
Rating des Ortes: 1 Elmhurst, NY
SEPHORAINSIDEJCPENNY; WHICHISINSIDEQUEENSCENTERMALL. Get your items at a regular sephora store. Items are limited, short on staff and not accommodating. Originally I ordered a Clarisonic online and after a month of use, it continued to break me out. So I decided to return it. This Sephora inside JcPenny will find any excuse possible to deny a refund. So my Clarisonic came with some samples and ofcourse, after a month those small samples are done(last about 2 weeks of use). They refused to refund me because the samples are no longer there. So I took it to a local Sephora store and they gladly gave me a refund without question/comments.