T-Mobile

I had a great experience at this T-​Mobile location while browsing new phones. I have been using a Samsung Galaxy for several years and figured it was time to switch back to an Iphone. With it being a while since I’ve looked at phones and plans, I went to this location to test out some phones before making the final decision.
The location only had one team member when I arrived and she was assisting a customer at the counter. Having listening to her conversation, I thought she had great knowledge and patience. I was browsing the phones and was immediately greeted by the associate (Chris) when she completed the transaction with her customer.
I asked Chris to explain several plans and their benefits and she explained everything in great detail. She even hand wrote some notes comparing the pros and cons for each plan. I eventually bought a phone and left extremely satisfied. Thanks for the great experience Chris!

As I read from a review and a representative replied back saying this store has the higest overall customer service. What full of crap by the APT Wireless. Just look at the reviews here!
Yes I do believe this is the worst T-​Mobile. They’re not friendly and just useless. They do not know alot about customer service. We wanted to change the responsibilities to another plan and was told no T-​Mobile stores does that. We need to call in for that. That’s not true because my 2 friends that were with me, changed responsibilities in two other T-​Mobiles stores near their house as this one is near mine. This store does nothing for you. I went to the T-​Mobile next to Queens Center Mall and they did it! I told them my situation from this store and the employee cracked jokes how they’re terrible and never go back to them. That at the end, their employees from this location, send customers to QC cuz they dont know anything! The QC employee even told his co-​worker, «Hey they just came from the other T-​Mobile store» … the worker smiled and shook his head and looked at me, «Bullshit right?» They made me laugh and did all the changes. I only had the speak on the phone once just to verify. Avoid this store and dont waste your time. If you can, go to the one near Queens Center, next to Duane Reade.

I’ve been with t-​mobile for over ten years and this by far has been the WORST experience ever! I went in there because I was furniture shopping next door in Raymore and Flanigan (which by the way has great customer service). What was suppose to be an upgrade to an i-​phone 6 ended up being a month long battle.
What they did was open up a new line for the i-​phone 6 and told me that my number would change back to my old number automatically in 48 – 72 hrs, so I patiently waited.
Two days later after seeing no change I decided to walk in to the t-​mobile store by my house to check out what was going on. Thats when i was informed that what they had done was they opened up a seperate line for the i-​phone 6 and that my galaxy was still active with my my old number. Apparently this was not the first time this store had done this, according to the store manager i was the 3^rd person that week that walked in with the same issue. He told me they probably do this so they can get comission for opening up a new line. Thankfully the guy was very kind and helped me fix the problem and even gave me a new sim card because the one they gave me wasn’t working correctly.
That same morning I realized I didn’t have my ID and i must have left in t-​mobile store where I purchased the i-​phone 6. so i called them and they told me to «yes, come in your ID is here». That night after work I took the train there, and when i got there no one knew what i was talking about, at this point you can imagine my frustration. I told them I wasn’t leaving until i had my ID in my had. Twenty mins after they «looked» for my ID the guy came over and told me that if they found it they would mail it to me. I was resistant but also tired (i’m 7 months pregnant) so I went home. The following day I called again in the morning and the lady that answered told me once again that yes they had my ID, so I explained to her what happened and that the guy had told me if they found it they would mail it to me. Her very nasty response was «WELL YOU HAVE TO COME HERE WE DONT MAIL ID’S, I DONT KNOW WHO WOULD TELL YOU SUCH A THING”. So instead of going there and assulting someone i decided to send my very calm and patient husband.
Long story short a month later I recieve a bill ($ 180)for two seperate lines!!! and thats when I decided to write this very long story, AND HOPEFULLY NO ONE EVER WALKS IN THAT STORE AGAIN!

I never wrote a review in my life. I have to do it for this store.
DO NOT GO HERE! I REPEAT DO NOT GO HERE!!!
I bought a phone here last week. The store reps Karan was there helping out. He said to me in front of his Manager Evelyn and another employee that with the phone purchase, I can get free accessories. I only needed to pay for the taxes. I did ask all 3 employees repeatedly that I wanted to make sure I am not going to see any installment on my bills in contrary of what the receipt was saying.
A few days after, I checked my account online and I saw $ 10 charges each month to my phone bill. Went back to the store and asked them to refund me immediately. The store employees refused to take it back and told me that I need to speak to a manager on Wednesday.
Wednesday I went to the store to return everything. They made me wait since they had 3 people working and only 1 register out of 3 was open. I went ahead to call T-​Mobile customer service to see if they can help me sort it out quicker. The store manager denied everything. She said she told me everything when I purchased. She refused to produce the Plan agreement which she said I signed. She said that she didn’t have the key to her office since she was not working at the moment.
She abruptly left the store after that and never came back. At the end the rest of the store employees humiliated me in front of other customer by saying I was giving them a hard time. They refused to take a few item backs because of some stupid computer error.
Spent 2 hours trying to return items and were not successful. Said I have to come back on Friday to return it since only the manager can take care of the computer error. Yep the same manager that went home earlier while I was trying to resolve this.
I have been with T-​Mobile for 9 years. This is the WORST experience I have ever had with any customer service. I feel humiliated, my time wasted by this store.

Do not go to this store. The staff does not know what they are talking about. They will tell you thing just so you can get to start a service with them. NO customer concern what so ever!!!

Very bad service. One of the manager is arrogant & rude. They need to be trained in customer service. Not the most helpful bunch.

I just had to make a Unilocal and blog about the experience I had at this store with the manager !! One she was in sweat pants very unprofessional, she was texting the whole time smh. I came in to the store to fix my internet and upgrade my plan and phones. Her exact words was she doesn’t change plans, to go to another store smh whatttt ?? Aren’t you a tmobile store !!! I went to another tmobile and they said they send everybody to another store !! That store should be closed down !!! I know a lot of people in the corporate world !! I will get them
Shut down !!

The worst customer service I have ever experienced. Twice I was told that they don’t touch customer’s phones, to go to a different T-​mobile store, that their equipment was out of order… they even lied to the T-​mobile technical support person I was speaking with on my phone when the support person wanted to question them about the problem I was having with my phone. Then, when the T-​mobile support person had me ask for their phone number so she could call the store directly, I was told that their phone were out of order. They apparently only welcome people who come in to buy a phone. Switching back to Verizon when my contract is up. Who needs to put up with this service?