Valvoline Instant Oil Change

I am at this location right now as I write. I brought my blue Ford Focus wagon in, the first of four cars to arrive. All three other cars were done ahead of mine. I am still here an hour later; more cars coming in; I am still waiting. All I am getting is an oil change. What is going on? Very disappointed. Terrible service. No explanation.
Update: I asked Edgar, one of the people working here, why my car is taking so much longer than the others. He said «they are working on it.» It has now been well over an hour. I am losing patience. No explanation. Other cars still coming in, and out.
Update: it has been 90 minutes; still not done. The asst mgr Jonathan, after I asked him, said it’s a «stubborn drain plug.» Ok… so I have to press for this information… no one is volunteering any information, times keeps passing… I have a busy day, and this is turning into more of a disaster than an oil change.
Final update: Ok, they can’t get the plug off… so are changing oil through the top, and not charging me. Making this a two-​star review instead of one. Epic ordeal, as oil changes go. But thankful they did not charge.

100 $ For Oil CHANGE??? DO NOT bring your car for service at this locatio!!! My 17 year old son went there for a simple oil service and the manager Jonathan told him that his 2001 Maxmda 3 because it has 20 000 Miles, they told him that his car must have Synthetic Oil, I been a BMW tech for 9 years and I have never heard that before, this is your typical place where a mechanic shop over sells product to a customer that the vehicle does not needs, I spoke to the manager and he yell over the phone that he should of have ask me to do the oil service my self instead of going to his location, the manager was very disrespectful over the phone and hang up on me. Do not go there, they will take advantage of you!

I was due for a much needed oil change and I was spending the weekend with my boyfriend and thought that this was a great place to go get my oil changed since you wait for it right there and don’t have to leave the car. Well I was totally wrong, I have a 2015 Dodge Dart and they told me that the oil this car takes is full synthetic (which I knew) and that it was going to cost me $ 90 for an oil change. I was appalled because my mother has been coming to Valvoline and has never paid anything over $ 25. I do understand that full synthetic oil is expensive but I was not going to spend that much money for an oil change. I told the guy that I wanted the car back and then he proceeded to tell me that «they already took the oil out of the car.» I was APPALLED!!! How could do service to a car without talking to the customer first?! I was then stuck and had no choice and in order not to damage my car I had to put the synthetic oil in and all he could do for me was give be $ 15 off the bill. All in all I spend $ 74 for a simple oil change. Sorry Valvoline I will not be coming back for your services ever again!!!

Upcharge upcharge upcharge. This place is constantly adding things to your bill, I bought wipers once and they ended up being worse than what I had. Their explanation: wipers don’t last forever. How about 6 months?
They’re quick but I only come here for oil changes if I’m desperate.

A day after getting my oil changed, the baffle under the car, which had to be removed to have the oil changed, fell off. I had to pay $ 300 to have it replaced. When I asked Valvoline to pay for the cost of the part, they refused.
If you want to avoid unnecessary repairs, stay away from this place.

Just came back from a visit for an overdue oil change. Had to say no to the inevitable attempts to sell additional services (air filter, radiator flush, etc), but everyone does that & these guys weren’t at all pushy. Easy in & easy out — a good experience.

Quick and easy while you wait oil change place right off I-​287 in Elmsford. Free WIFI, drinks and popcorn in the lobby. Sign up on Valvoline website for coupons via text message. I had an oil change yesterday and the car is running great!