Sprint Store

I just wanted to say Martin went over and beyond excellent customer
phone was very stubborn and wasnt doing what needed to be done. He tried, tried, and tried, telling me he wanted to help me and that he will fix the problem. And sure did… problem fixed!!! It might of taken a while and another trip to the shop, but his kindness, helpfulness, and out of the box thinking, time was not an issue. Martin presented himself in a very professional way considering patience was getting slim. Ive been in hospitality/​customer service industry for over 20 years and dont see good service anymore. We need more people like him. You ask me to rate service and recommend to friends… If I could give more STARS i would, not only that, i would recommend asking for Martin.
Very appreciated very satisfied customer.

I went in once and realized that what people say about the employees being unprofessional is extremely accurate. As soon as you walk in, you notice the unprofessionalism in that the store is playing obnoxiously loud music. I went in during the holidays and it may not have been that bad of an experience had it been holiday music, for example, but it was hip hop and rap with inappropriate lyrics. As I was waiting for the lead retail consultant, Chantille J. Taylor, to help me out, I was looking around specifically at her as she dealt with another customer who must have been in her late 50’s. As the employee was talking with her and explaining a plan to her, Chantille had the audacity of walking away to go to the speaker to turn up the rap music. I could not believe my eyes; the customer was literally yelling her questions! What kind of service is that? Another male employee who was trying to assist another customer walked over to the speaker and turned it down because he clearly realized it was unnecessarily loud. It was extremely inappropriate and just plain rude. I could not believe that an employee, especially with the title she holds, could be behaving in such manner.

The staff at this location seem to lack knowledge of their product and services, well at least the two representatives that I approached did. One rep told me that I was unable to do something with my phone plan while another said I could. Also, I purchased a new phone due to my old phone being broken. Not only did the representative incorrectly list me under the wrong phone plan but she also activated the wrong phone, not the new one that I purchased that day. Fortunately I went to another Sprint location down the street where the staff was more helpful. I wouldn’t have caught the error if I hadn’t went to them instead of going back to this location.

This place is a dump. I walked into the store and none of the three associates even attempted to give a greeting. That’s the problem with ALL authorized dealers. They’re not under Corporate store policies. They almost always have poor management leadership and alway hire their friends and families. The store associates were just talking bad about another co-​worker and how he just answers calls. Please just go to the corporate store less than half a mile away West on North Ave by Panera bread.

I came to the front of the store. At first I thought the store closed. There was a sign that only the back door opens. Wow! I felt I was in a diffetent dimension. Thos Sprint store was the the worst customer service experience ever. I came in looking to get my note 4 fixed. The service representative then directed me to the technician who made me wait ten minutes because he was speaking to a colleague. What kind of service is this? He was not able to fix my phone saying there was water damage. I never got my device wet. Well this is one star for Sprint. I would give negative 5 if I could.

Pure garbage Sprint laid of 2.000 people and they should of closed this dump People that work there have no class they do not even mark the prices of phones Go to best buy at least they have the price of phones marked

OMG soo helpful, my phone stopped charging few days ago I spent hours with customer service on phone, so sad I went to the store, That poor lady was trying to save it with all her powers exchanging all possible parts and it didn’t help, I got new phone straight no wait no unnecessary talk. I was so excited forgot names one of them was Eisha (probably misspelled I m really sorry) I forgot the name of lady was fixing my phone.:(Great service beautiful ppl. Thank you once again

Paying my bill
This location is small, but the staff is pretty nice and they always try to help. The variety of accessories isnt much at this location and it appears to be over priced. For going to pay my bill, this location works. Sometimes, depending on who is there, they can be very pushy and put on their salesman hat, which is a big turn off for me. Nothing really special about this site.

Today my husband and I took his 94 year old uncle to this store to get a replacement phone. What a great experience we had!
Ashley was our customer service rep and she was fantastic. She was so patient with us, looked for discount s that might be available to our uncle and spent time showing him how to use his new phone.
He walked away happy from the experience and we are grateful for the service and respect he was given… Ashley was wonderful!

I’ve never been in a Sprint store that doesn’t have horrible wait times just to talk with a customer service rep. Sprint, read a book or get some training for how to do customer service!

Worst customer service. They have the most ghetto and obnoxious employees.

This sprint store sucks to all high hell there customer service is the worst. They are very unprofessional, they seem to not wanna help anybody when you walk in the store and they act very ghetto.

This review is for the store that is next to Panera Bread. I wen there twice with a very complicated issue, my dad lives in Virginia and is a sprint customer, I am also a sprint customer. He wanted to let me use his upgrade to get myself the Iphone. I was given the runaround by customer service. Twice I went in and spoke to Iesha Brown (not 100% sure on the last name) BUT she was great, she was very patient in dealing with myself, my father and the Sprint rep in Virginia (my dad was at his local sprint store at the same time). My situation was complicated and took patience and a lot of explaining and she did it all with a smile on her face, I realized it was time for her to leave for the day and I felt bad so I told her to just go ahead and I would talk to whoever was still working and she said no, she would stay until I was all done to make sure everything went correctly. She wasn’t impatient or rushing me, we all have jobs, we all know once it’s time to go, you just want to go but she was god sent! We started chatting and she told me that she loved her job, it didnt bother her to stay and I was so grateful for that because I had already talked to a few csr’s on the phone who were sending me all over the place and for her to take the ownership and make sure I was taken care of before she left, was truly great customer service. I’ve been with sprint for years and I always tell people, I love Sprint’s plans, phone and phone service but I hate the people who work for them, I feel like I know more than them and I never get anything accomplished. Iesha completely changed that, I will go to her for all of my issues, she was so great and helpful! I wish you guys had more people like her =D

I really wish I could relate to Jessica but sadly I must disagree. I come here quite frequently and have only been given acceptable attention about twice.
I went in yesterday for an upgrade and had to wait over an hour and a half for someone to help me. I can understand being busy but they clearly had enough people working to handle the rush. If my phone was somewhat working I would’ve waited and gone to another store but I was desperate and it was late.
When I finally got my phone the lady helping me said, «your phone bill will look fucked up next month because of the upgrade but it’ll automatically get fixed.» Yes, she said «fucked up» when explaining my charges… just goes to show that this is one classy joint.
I’ll give them two stars for having the phone I wanted in stock.

Excellent customer service and extremely helpful. I really thought they were some of the nicest people I have dealt with in the world of cellular phones.