Sprint Store

I went to sprint Encinitas with my daughter and we went to ask questions about our billing. The guy that assisted us first explain to us to his full potential about our bill. We then asked about our 2 year contract for the tablet that was given to for «free» and he then went to his manager. He came back with her. She didn’t even say hi my name is … or how are you guys sorry for the inconvenience.. Nothing… she did not to make us feel like a customer. She basically said that she couldn’t fix or do anything about our problems and REFUSED to provide their district manager number. She basically washed her hands and sent us to the Oceanside store. No customer service. DO NOT GO TO THIS STORE.

Very helpful staff. Rock stars of the Sprint wold.
I worked primarily with Mike & Sam. I got bamboozled with a bait and switch at the Oceanside Sprint store when they comped me the SIM card I needed, and charged me $ 53.99 for a JBL speaker, telling me the reverse when they did it. Mike and Sam informed me that a SIM card from Sprint is only $ 20. They immediately remedied the problem by allowing me to return the JBL Speaker I didn’t even want, and letting me keep the SIM Card for free, with a full refund of $ 53.99.
Everyone was very helpful, and went out of their way to assist me and answer all of my questions. They diagnosed my problematic Galaxy S6 as having a broken SIM card slot, and ordered me a new one under warranty, free of charge. I’m coming here for anything I need from Sprint. It’s worth the extra 10 miles.

I was helped by Jessica Aguilar– and this is why I use Sprint. The customer service is impeccable ! She was incredibly helpful, knew her product, and with great patience and a good sense of humor, walked me thru the process of upgrading and changing my plan.
Thank you Jessica for all your help– and thank you Sprint for having such a wonderful employee!

Where to begin… I traveled over 40 miles ONE way bc I knew the store manager. Brianna… I have followed her to whatever store she is over seeing. He r work ethic, calm personality, un-​pressured sales tactic and positive attitude is amazing! I contacted her over a week ago about the possibility of adding my mom to my plan or getting her her own line. She was canceling Verizon :) she went over everything with me over the phone, told me her schedule and of course I could only go on Sunday, one of her days off. She told me to ask for Marcel and he would take care of me.
When I arrived at this sprint store I was greeted immediately. Marcel was busy and I was offered to speak to someone else, but I chose to wait for Marcel.
Marcel-​great attitude, soft spoken, great communicator man is the perfect man you need in that store. He was patient w my mom asking questions as well as he took his time to go everything. He had to leave as he was already in overtime so he passed us on to Steve. Steve was VERY understanding and easy to understand!
Both of them and Brianna deserve a raise!!!

The wait is ridiculous!!! Unless you have all day avoid at all cost. Not sure why only 3 out of the 7 employees I saw working were helping customers. I have never been to any sprint store where I didn’t have to wait at least 30mins. Maybe Sprint should hire more help.

I will say I’ve been with sprint got over 12 years, I’ve always dreaded talking to them when i have problems, usually by the time I’m finished in ready to go to a different provider, customer service is that terribly… usually.
But there’s hope, i recently has another issue, i first went to my local store (oceanside, on Douglas) and again worthless flesh, rude… so rude. So they told me they couldn’t do anything and said to go to the corp store.
So i went and honestly Felipe, and Tony gave me excellent customer support, very helpful, very attentive to my issue. They gave me a solution. I’m very happy this time with my incident resolution these guys were absolutely amazing.
Thanks again guys.

BEST Sprint store Customer Service, hands down! I absolutely love coming to this specific sprint store for all my telé needs! I’ve had my sprint account for north of 10 years now and I have to say I’ve completely lived through the bad and the ugly when it comes to Sprint customer service. That’s Sprint Customer service, in store, on the phone and on chat, I’m talking about, and I have to say,
«You’ve come a long way baby!»
I’m so pleased to be a part of the sprint family network. :) The kids and I were attended to immediately when we walked in. The manager EJ, quickly walked us over to the counter to get started on our needs. Dominique was EJ’s right arm in everything… As EJ so efficiently made his way through the room on a constant basis, checking on all the other patrons in the store. I mean honestly, I simply have to give honor where it’s due; and that is that Ej is a true Leader! Great mother effen job keeping so many people calm and happy! The high moral of the staff shines through! Everyone is genuinely very happy to serve and there’s no faking that. ;)
Thank you EJ! Our visit yesterday was on point! :D

This is one of the most frustrating run-​ins I’ve ever had with a Sprint store. Sprint as a service works great for my family and I but being flat out lied to when trying to make changes to our plan is absolutely unacceptable. E.J., the assistant manager, made it clear that for these minor changes to be made… all the devices on our plan needed to be present. I had to have my son leave class & stop by our home on the way to bring in the rest of the devices. As I waited, E.J. got tied up with a different customer. After my son arrived, a different sales rep who was very nice, explained that all my devices were NOT NEEDED. To say the least I was frustrated and enraged that this assistant manager made us run around for no reason. Disappointed.

I took my broken phone to this store and the costumer service was top shelf! Jacquelyn and Tanya could not have done a better job assisting me with my new phone. They were so friendly and knowledgeable. If your a sprint customer and have a problem with your phone do yourself a favor and see these ladies. They are the best. Thanks again!

Recently had to make some changes to my phone plan. A completely delightful lady by the name of Nataly walked us through the changes that were needed. Nataly was professional, knowledgeable and very pleasant to deal with. Nataly quickly resolved our situation and made the experience not only painless, but enjoyable. She is an example of the way customer service used to be and should be.

All I want is a working phone… why am I still here an hour later with no phone? Worst. Ever.

What can I say, Ricky the manager is the bomb. Sprint launched a campaign where they are cutting your other network bill in half. They stay true to their word also. Everyone is now moving away from contract plans and charging you in full for your device, forgoing the contract and essentially you pay for the device over time. Smart instead of discounting the device, they get full retail but you pay over time which makes it seem like you are getting it for free unless you use your brain. Sprint was helpful, explained the real deal, had a lot to choose from, and are going to take a lot of business away from Verizon with their high fees. Great store, if you are thinking of changing, see Ricky!

I regret greatly switching from Verizon to Sprint. I have dealt with 4 different people here and it’s been nothing but stress and disappointment. Awful customer service, lies, no one takes responsibility for anything that is said to the customers. Think twice before making the same mistake. And if they manage to convince you to switch to their services, get everything they say and promise in writing with dates and signatures !

Of course they have the usual ridiculously long waits and convoluted billing and overpriced accessories to try to sell you. What set this place apart for crappiness:
The very next day after spending an excruciating 3 hours in there (3 hours of actually interacting with an employee, not wait time) I had to go back in due to a problem they caused. The employees who’d «helped» me the day before said they didn’t remember me. A manager more or less chuckled when I found this impossible to believe. Speaks volumes for how they view their customers.

Bianca was the best! I have always received the best customer service from Sprint. Currently they are updating all of their towers and service can be spotty in some spots but they will always do whatever they can to make you happy. That is the sign of a good company.
Nowadays there are a lot of shark salesmen swimming in the mobile phone Industry. My mom has never had a smartphone and I wanted to go with her to get a new phone to make sure she didn’t sign the wrong contract for her needs.
Sprint is absolutely hooking it up right now to win new customers so I decided to take my mom to see what sprint could offer. I couldn’t have been happier that we walked into Bianca’s store. She answered all of my moms questions, was extremely professional, courteous, and best of all efficient.
She knew what she was doing and never tried to sell me useless crap and set up my moms and sisters account exactly how I wanted it. She even offered suggestions to take advantage of more discounts I was unaware of. My time is limited and extremely valuable. So It is tough for me to waste time in a phone store with my mom as I would rather be doing other things when we are together. I have been promised the world at other phone carrier stores, only to spend hours watching some knucklehead who doesn’t know how to activate phones waste my time.
Bianca was on point and even helped me get an insane discount on a ridiculously nice Harmon Kardon bluetooth speaker.
Anyone looking for a straightforward efficient phone buying experience I highly recommend Bianca she was beyond amazing.

Came in to return my phone. Long wait with an appointment. Returned the device with the help of the manager. He said all the charges should be credited back. They never got credited. I’m. Still havin trouble getting my money back. Don’t know what the guy did with my return. Sprint sucks too.
Stay away people.

We had the best service here. First, they checked us in which is always nice to know they will help the next person and you don’t have to stand in line, but are able to browse the store while waiting. Then, we had fabulous service by Danielle Weaver who although is «in training» was so knowledgeable, helpful and patient. Garret, the manager, was also helpful. All the consultants seemed nice and helpful, but I would definitely request Danielle the next time we come there. Btw, we bought a new iPhone 6 at the Chula Vista store a month ago and did not have a positive experience. So, today’s visit was exceptional service and very much appreciated!

Garrett: :)
Wade: D :
Must have been my lucky day. Not only did I avoid getting sentenced to «assistance» by Wade, I actually received prompt, professional, and competent assistance by Garrett. He helped me with a GS5 problem WITHOUT TELLING ME TO TAKE IT UP WITH ASURION (which entails a $ 200 deductible), and suggested a great accessory (based on my request-​not a hard sale).
Take a lesson from me, ask for Garrett.
Wade, take a lesson from Garrett, be more like him, and less like yourself.
Glad to see there’s still hope for Sprint.
And thanks to my phone breaking again, I got to discover a wonderful new fish restaurant next door. Thanks Samsung!

I went into this location on a Friday around 11:30 and walked out around 2:00.
2 ½ hours!!!
All I wanted to do was activate my phone!
It gets two stars, because I was lucky enough to have received good customer service, but the overall experience left a bad taste in my mouth.
Pros:
The assistant manager (Bianca?) is a boss! She was very informed and helping out not only me, but other employees, trying to make the process speedier for everyone.
Cons:
A long wait. (About 20 – 40 minutes just to be seen) (and on an afternoon weekday nonetheless!)
Some of the other employees were almost combative with customers. (I understand that it is a tough job, but that is no reason to be disrespectful towards your clientele.) (I’m talking to you big guy)
Although they eventually activated my phone, I had to go elsewhere to get a Sim card so that I could use my device.
HOW ARE YOU A PHONE COMPANY AND YOU DONT HAVE SIM CARDS?!
If you can avoid this store I would.

HORRIBLE customer service, especially from the manager, Wade.
Despite having an appointment, I waited in queue for an HOUR to talk to someone about some technical problems I was having with my phone (the software had crashed). The worst part is that the employees kept telling all of the customers that the wait was only 15minutes, HA!
After an hour of waiting around in the store to speak to someone, I finally met with the tech support. They replaced my phone for free because the software was faulty. Unfortunately, the new phone the gave me turned out to be a lemon as well. When I tried to return it (less than 24 hours after receiving it), the manager turned me down telling me that I should just «accept that sometimes software doesn’t work» and refused to honor their return policy.
…are you fucking kidding me? Wade is probably the most incompetent, condescending human being in customer service.
I ended up having to call corporate to get them to replace my faulty phone.
While Sprint is generally fine as a company, i’d recommend you stay FAR, FAR away from this store.
***Edit*** After returning to the store, I found out that Wade had lied to me about being the manager. This place is a joke.