T-Mobile

I recieved stellar service from Isaiah. He was very knowlegable and helpful. (: He helped me pick out an amazing tablet that greatly enhances my life. I would highly recommened consulting with Isaiah if you are in need of a new service or product. 5 stars WOW!!!

Came in with a pretty complicated exchange/​upgrade situation fearing it would be a nightmare but received nothing but excellent service. Store manager checked in to make sure everything was going as it should (it was) several times.
What really put it over the top was when they suggested a change that cut the cost by 50% monthly. Great store with a great attitude!

Awesome! Service! Walked in to activate my new Nexus 6p and switch over my data from my Galaxy S4. Most of the data transfer was automated in phone set up, but Nick and Nicholas were a huge help looking up apps I was unsure about transferring, sharing tips on cases and screen guards, and Nick even applied my tempered glass screen protector for me – perfect application! Couldn’t be more happy with the experience !

Very helpful employees which were able to quickly help a friend and I get new phones setup. Estrella was knowledgeable and able to address our concerns about T Mobile’s service offering.

After doing a lot of research regarding calling and data plans. We decided to switch our small («SD Stone Care») family business phone lines over to T-​mobile. Being a local Encinitas company we obviously decided to have «T-​Mobile of Encinitas» be our customer service provider. I personally was a bit nervous at first, as this specific location has a few bad reviews on Unilocal.Nevertheless, I am able to «read between the lines» when it comes to hateful and emotional reviews on Unilocal,being a small business owner myself, I know there’s always 3 sides to a story –Your side, Their Side and The truth.
Being that said, I want to express how pleased I am from the service I have received at T-​Mobile Encinitas from the very first time I made contact with them. Particularly from Ricardo Nunez, who in my opinion should be the store manager!
Ricardo was able to answer all my questions and was very accessible when I had any additional questions via phone and email. He even was courteous enough to respond to my emails on his day off, letting me know he would get back to me asap once he was back to work. In the day we decided to make the switch, Ricardo showed up early to work and made sure we were taking care off. We spent about 4 hours taking care of all our lines (Yes. It takes time to do things right!)
The one thing that I really enjoyed about Ricardo’s customer service is that he has the ability to explain what he knows. Many knowledgeable employees and even Managers (I won’t mention name) lack the ability to «teach», but not Ricardo.
Overall, our experience with Ricardo was great.
NOTE: The only downside to this location is the waiting time. If you are an inpatient person, there is a chance you may get frustrated. Specially if you don’t get what you want after waiting in line a long time. You definitely have to plan your visit and make sure to stop by during their slow hours.

Been using this T-​MOBILE store in Encinitas for several years. They have always been extremely helpful. Nick, the new store manager was very helpful today. He also made the shopping experience fun. Have been with t-​mobile for cell service for years and have been very happy.

Pretty bad experience. Spent over an hour just trying to update my phone with Jump. The 3 people working didn’t seem to really know what they were doing. The other gentleman being helped was there for a couple hours and kept saying «this place is a nightmare.»
Fast forward, a week later the girl ordered the wrong phone. I mean I handed her my current one and said I wanted the same one just the new release. Now I’m on a 6 week back order for the new one.

Had a bad experience in this branch. Me and my friend went in to inquire about the family plan. The staff wasn’t very accommodating. I was trying to explain to her that I am interested in availing the services but she couldnt even help me because she couldnt figure it out herself. This was my first time to have a bad customer service experience. She told me to come back in 15 mins but she’s not sure if someone will accommodate us because every staff has a customer so I asked her if theres an assurance if we’ll be accomodated when we come back but she wasnt sure either. She told me to ask the other staff if they’re about to finish with their customers. I can’t understand why she couldn’t ask them for us since we’ve been waiting for a while. And the fact that they don’t have a waiting line or numbering or a kind of system that will assure the customers that they will be taken care of. We just wasted our time in there. And I was even observing if someone will help us too since we were the only ones waiting but No one did! I work in a customer service industry too so it really is frustrating to see this kind of system. Never had an experience like this in other Tmobile branches.

I have been a T-​mobile customer for 10 years, I have visited stores in Carlsbad, Encinitas and La Jolla. I’ve had great experiences in Carlsbad and La jolla is good too!
Well the staff in Encinitas is something else… I’ve been to the Encinitas store 3 times and every time the customer service sucks. I have complaint to coorporate before when I was trying to upgrade my phone and the staff treated me like they were doing me a favor. This time again it took about 20 minutes for the staff to move from the desk to come help me! and then when I was asking the guy simple questions about the phone I wanted to buy he was very dismissive and rude. Encinitas T-​mobile, get new staff please!!!

HI!
Preface: I have forwarded this review to Tmobile corporate office due to our experience. I will update if I receive a response! I
We have been with Tmobile for almost 8 years. When Tmobile began offering Ipads I was thrilled to purchase one along with the data plan for our family. Our first Ipad failed to start after 13 months and the staff at this Tmobile location explained it was past the 12 month warranty and couldn’t help me. No Problem. While a bit dismayed I purchased another Ipad through Tmobile. Three months later the Ipad would not turn on. I assumed taking it back to Tmobile would be an easy exchange. I was SO WRONG.
Did you know all Tmobile stores cannot help you trouble shoot, exchange or refund any Apple Product? I didn’t!
Apparently Tmobile has merely partnered with Apple so if you purchase a product at Tmobile they cannot do anything to assist you. After devoting almost 15 hours I spoke to the right people.
My full review of the Encinitas Location as of May 25:
When you walk into this location you might meet Ricardo. He is the guy in the Metallica Hoodie, black jeans and boots. He likes to smoke and his favorite place is the dirt to the right of the store. Apparently he hasn’t found an ashtray or heard Encinitas isn’t hip to smokers. After all he is broody and cool. My 1.5 year old found his pile of abandoned smokes and was throwing them. He doesn’t seem to like his job.
Lauren will be the girl in the oversized Grey sweatshirt hanging out. One will wonder who she is as she speaks poorly of employees. She will talk about people not able to figure out simple math to turn in a time sheet. Lauren doesn’t want to deal with the public so keeps her head in the computer.
If you are lucky enough to skip these gems maybe you will get some type of resolution. We spent two hours in the store. The first hour was devoted to Ricardo who obviously just wanted to get rid of us. He was confused and was not able to read our account properly– We spent over an hour explaining our account while Lauren pretended she wasn’t listening. When I finally got upset Lauren took off her sweatshirt and said she was a manager and would handle it. Ricardo was able to take up smoking in his outdoor section while his manager could clean up after him. Lauren does not wear a name tag like the others. The only reason I know her name is because I called to inquire.
The following hour was devoted to Lauren. Spending two hours in a Tmobile store for a customer service issue was infuriating. However Lauren assured us she would rectify the issue. After two hours with toddlers I asked her if she could just call me when she had a solution. She assured me it would be within the hour.
I never heard from her. I phoned at 8:10pm (7 Hours Later). She told me she was working on our issue and would call me first thing in the morning.
Guess what? Never heard from her.
I left messages. She didn’t return any.
I ended up working with Customer Care at Tmobile. They were aghast at Lauren and Ricardo’s lack of knowledge.
Do yourself a favor and don’t buy any type of apple product from Tmobile. They are not able to assist you.
If you already have an apple product don’t waste your time. Go straight to the Apple store because the staff is unable to exchange anything!
I will never come to this location again– it was our go to!
The employees here are lackadaisical at best :-(

First experience at this location was good. Helpful friendly staff. The rep told us our phones would arrive at our house by Friday. When tracking the UPS number, turns out they wouldn’t arrive until the following Wednesday. Finally the phones come and we take them to the store to switch from a different carrier and start using the new phones, the guy helping us was so unfocused, confused and rude! He answered his personal phone to chat with his girlfriend while «trying» to help us. He was unable to focus on a very simple task and even told us to just call tmobile help service because «they can do everything over the phone». I stated that’s why I was in store and he was very jumbled and couldn’t focus. Wouldn’t recommend this location for help or service!

Please hire experienced employees, I came here for contacts transfer on a new phone! 30 mins, they still don’t know what to do !!!

Long wait, poorly trained staff. The associate helping me couldn’t even tell me how much data I’d be using each month, so I had no way to figure out which plan was best for me. I ended up leaving and switching to Verizon.

T-​Mobile ported my number from ATT and never sent me a sim card. So I ended up with a dead phone. T-​Mobile customer care asked me to go to the store and get the sim card.
The rep at the store, instead of figuring out the issue and listening to me refused to help me if did not pay for the sim card (which i had already paid online). Shame on you T-​Mobile.

I have never experienced such great help at a phone store. I just switched over to T-​Mobile from Verizon! Unlike Verizon where everyone who is working is a robot, these guys at T-​Mobile are actual genuine real people who are there to help you find the best deal for your buck! So thankful I came across Stephen the manager there. He was quite the life saver! Great plans and prices on the phone! Finally unlimited data where I won’t be getting crazy over data charges from Verizon! I highly recommend anyone who is with a different carrier who is looking for a better deal and wanting to deal with real people to head over and see Stephen!

We just moved over to T-​Mobile from Verizon this last week. (3 lines to be exact!) We went into this store and got really great help with such a friendly staff. Thanks guys! I even called back with a couple questions and got them answered without feeling rushed or putting me on hold. I really appreciate this. There are many reasons we switched our carrier — not once have I regretted it.
Thanks T-​Mobile!

I had a contract with T-​mobile, and asked if I could switch to month to month. I was told that it was «no problem.» I asked if there were any fees or penalties for canceling the contract and I was told there weren’t any. A month later, I got a bill for almost $ 300!!! I went into this location and asked for help. The girl who helped me was very nice but made it clear that she could do absolutely nothing. I tried to dispute the bill — and T-​mobile sent it straight to collections. In essence, taking away my chance to dispute it and threatening my credit rating. So, I had not choice but to pay the $ 300. Obviously, I changed to another carrier.

Best staff at any tmobile. Taylor, spent more than 40 minutes helping me with various options for my phone and plan.