US Post Office

If I could have a favorite post office this would be it! I like that there is a lot of parking and people are pretty polite. There are three self serve stations (2 are toward the back 1 is in front) which is a good amount for the size of the place. I love that they don’t only have one or two and a postal worker trying to «help» me use it. It ends up slowing me down and really is annoying. So good for them for putting their staff on the desk!
Lines can get long but they move fast and if you can use the self service area. You’ll be done so much faster!
Pretty much my favorite post office for quick mailings!

It’s a post office, so there’s no chance at a five star review obvi, but this post office makes some things really easy. At this point, the only reason for me to go to a post office is to ship an item that sold on eBay. Being me, I don’t want to talk to anyone, and I want to go at later hours when the post office is usually closed. Luckily, this post office features THREE automated postal centers and has ample priority mail packaging supplies to handle shipping after hours. The parking lot is ample, the post office is spacious, and the emphasis on the automated postal centers is second to none.
If you like to avoid talking to people also, this is your post office.
–proud member of socially awkward anonymous

why 5 stars… self use kiosk FTW! In, Out, bam, done, over! love it!

Absolute worst customer experience ever! Asked if I could have two small strips of scotch tape and both the post office worker and supervisor said «NO». They wanted me to pay $ 3.49 for a roll of tape and I told them to stick it up their ass… I see why people hate the post office — I’ll never step foot into one ever again; from now on its FedEx or UPS — forget these idiot clowns…

I come in every once in awhile and send off a package for a friend or a fun random gift exchange that I like to participate in and they always save me the most money while getting me what I need as far as tracking and signature confirmations.
Passport info is really really easy here and I’m happy that they have a new form to fill out rather than going in and putting together a bunch of stuff in the store.

Generally rude customer service reps, I understand that it gets busy but I think the post office is understaffed in the first place. Always ask to fill out their online survey, well this is it lol, just a poor experience there unless you use the self-​service machines which I highly recommend!

The people that work here are rude and hate their lives. I was going to mail a large envelope but wanted to know what the different rates are for each type to protect it from rain, like flat rate and priority, etc, and just wanted some help. The lady looked at me like I was a doofus and told me it’s already in an envelope. I wanted it to be in a flat rate envelope, and she apparently didn’t understand that. I go and figure it out myself, and then when I come back in line, she asked why it was in a more expensive envelope, and that I could have had a different one for it… Well that’s why I asked you to begin with! Thanks for not only not helping me, but scolding me for «doing it wrong» when I wanted help to begin with. I don’t really get it.

If I could give zero stars I would! This post office is a nightmare! First, the postal delivery lady decides that she doesn’t want to deliver my mail, because there is some construction going on around the property. It is in no way infringing on her ability to put the mail in the mail box. So I’m not getting my mail, and no one has informed me. In fact one time there was a 5 day stretch. I call the post office to express concern, and they put me on hold for 15 min. Then someone gets on the phone, and takes my info, then puts me back on hold. Fifteen minutes later I’m still on hold, so I get in my car, and drive down to the branch. It’s now 45 minutes, and I show the lady in the lobby that I“m on hold with this post office, and I’m wondering if someone will take my call. I then ask for a Supervisor. The supervisor then picks up the phone call, and even though I’m in the lobby, refuses to come out and speak with me. She tells me some outlandish story about how another Sup. had taken my call, but had a sudden emergency. She hears my concern about my mail not being delivered, and says she’ll call me back the next day. I get nothing. I then call the US Postal main complaint line. In the mean time, the postal lady now refuses to deliver mail on days in which my garbage cans are out. They don’t even sit in front of the mail box. It’s complete and utter retaliation. This is an ongoing problem, and once I hear back from Consumer Affairs, I’ll add more.

This place just gets worse and worse every time I enter. The RUDEST workers ever. Ugh just dreadful. Do yourself a favor and use the SELF SERVICE machines. You’ll leave in a much better mood.
Serious USPS, get a grip and learn how to treat your customers with an ounce of respect.

It’s the post office…
I like this location because they have more than the usual number of self service kiosks which is nice. I’ve been to plenty of post offices where the wait for self service can be as long or (depending on the skill level of those in line) longer. The postal workers behind the counter are generally friendly and even during the holiday crush this year managed to be smiling.

Why is it that every postal worker behind the counter is soooo MISERABLE. Got the worse service ever!
Hey US POSTAL workers first and foremost, thank you for all you do. Secondly, be thankful you have a job. There are still many people jobless.

This post office branch used to be great. It gets a lot of traffic so lines are to be expected. The staff is always pleasant and pretty efficient. In the last few weeks, every package I have sent throughout this office has been delivered in an unreasonable amount of time. In the last 2 weeks I have shipped out 45 packages. 30 of these through encinitas post office. Not one package has been delivered in less than 6 days. 10 packages still haven’t been delivered and it’s been over a week. Other packages I mailed from other places arrived at their destination in 2 days. Not sure if this is the norm here now. If it is, it will be the worst efficiency of all the San Diego county post offices. I am hoping someone has been on vacation and it will return to the great service we have been accustomed to

The passport service here is AWFUL. Honestly — either this is false advertising (that this is a functional service provided here) or someone needs to be fired/​put on performance review. The #760−753−1415 number they provide for scheduling/​communication NEVER works –no one answers, there is no voicemail. I finally went TO the post office and saw the passport office door open and asked the lady who apparently handles that service why this was such a problem — she gave me an #800 number to call (!) and also said that the number above was fully functional and gets answered. NOT! Having called that number relentlessly in June, then July and realizing that only the #800 number IS actually functional after my face to face encounter) here I am again in August (they cancelled our passport renewal appointment for our child AFTER hours last night for our appointment scheduled for this AM — both parents/​paperwork need to be there together with child for this so we had to coordinate it – and told us to call back this AM to the number listed above — surprise, surprise — no one picks up and we can’t leave a message all morning long). For a city like Encinitas, this lack of service is not only embarrassing but unacceptable. I think they are relying on frustrated, high earning taxpayers to go to another location (Carmel Valley) so they can’t be bothered. Why would I think anything differently?

I went in person to send a Certified Letter. There was a line, which I expected, but what I didn’t expect was for there to be absolutely no pens. So I could not fill out my form while I was in line because I didn’t have a pen.
Then when I got to the front of the line, I had to get out of line to complete my document.
There was a woman in front of me with some similar issue so we both had to wait again.
I asked the counter person why there wasn’t any pens and she went into this tirade about how they’ve tried everything and how people even take them when they are attached to the table. How about you loan me a pen for my driver’s license? I would be willing to do that if I can just get out of these darn lines!
But I digress. I got my form finished, but I had crossed something out, and the lady said that I should complete a NEW form. She wouldn’t let me do it at the counter, even though I said that by the time she got done ringing me up I would be finished. Of course it took me 10 seconds to complete it, and I had to wait another 5 minutes in… you guessed it, the line.
All I can say is THANK GOODNESS FOR EMAIL.

Confiscate the bong – severely messing things up without holding themselves accountable is what they do best! Everyone here is on the rag! The automated kiosks are my new best friends coz of this rat hole. Worst post office on the planet!

This is a big post office and offers an Automated Postal Center so you can skip the line completely if you don’t absolutely need a postmark or have a complex issue.
Just don’t try to buy stamps with unusual denominations. You’ll get a small handful of 2D barcodes instead.

The worst post office in America I would bet. I have been here about 10 times an the workers here are the rudest people I have ever came across. All the pens in the place are ripped off the chain and they will not let you barrow a pen. I saw the customers sharing another customers pen all the way down the long line. There is a little Asian guy an he is the worst by far, he is rude, sarcastic, crude and has no sense of customer service.
If u need to go to post office hit the the smaller one in encintias off coast hwy 101.
If you need a passport make sure to make an appointment (closest appointment is a month out). Even though the passport post person was just standing there an the sign says 9−3(or some time frame). Most other post offices don’t require an appointment. They really are the rudest people I have ever ment even when u try to be polite.
Horrible place all together.

Complaining about the post office is like complaining about going to the DMV; it’s never going to be a pleasant experience. Long lines are inevitable and the employees are as happy as their customers after an extensive stay in line. That being said, this USPS location is superior to many others that I’ve frequented in the past and I generally only have positive experiences here.
Today I was helped by Jill who was one of the friendliest postal workers I have ever encountered. I had some questions about package sizes and corresponding fees and she answered them in detail with a smile on her face. As with all post offices, this location is still home to some unhappy employees who are quick to shove you out the door, but most often I’m helped by someone with a genuine smile and a helpful demeanor.
The new automated machines that allow you to ship a package yourself are an excellent way to skip the line, though if you aren’t too quick with computerized purchases the line may still the best way to go. I’ve never waited more than 15 minutes in line during their busiest hours because they generally have enough people working to cover the amount of people that come through the doors. The machines are very self explanatory but you will find yourself there for quite some time if you have more than 1 or 2 packages to ship. You have to go through the same lengthy process each time you put a package on the scale, but again, the machines never have lines. I think a lot of people are afraid of them so they avoid trying it out.
Perhaps my frequently positive experiences correlate to the attitude that I bring to the post office whenever I visit, perhaps I just get lucky. Either way, I see no reason to go out of your way to avoid this location.

Horrible. Avoid like the plague.
Go to Carlsbad. Encinitas PO is the height of incompetence.

This post office sucks. The lines are long, the parking lot is full and the people are dumb. I’ve been here a few times, and both times the service is horrendous and SLOW. I just don’t understand hoe mailing stuff can be so complicated! I tried to mail by priority medium box today and had it all taped up, except for a little corner needed some tape. In the past, they would just tape it up for me, but now since they can’t manage their money because they overpay their dimwit employees, they wanted to charge me $ 4 for a roll of tape to tape up the inch of box that needed some tape. ABSURD!!! I hate this post office and will travel far and out of my way to avoid this crap hole.