Windsor at Meridian

This is my SECOND time leasing at Windsor at Meridian. The first time was 14+ years ago when it was a very new community and operated as Jefferson at Meridian. Obviously, the first experience was good so I came back when my life circumstances required an apartment rental in 2014.
This time around, I leased a 2 bedroom, 2 bath unit with private garage for 11 months. I love that this community is run more with a ‘resort’ mindset. As a resident, the experience has been very positive overall.
The leasing process was easy and streamlined. I filled out an application, got my paperwork and unit reservation/​address confirmation within about an hour. I received clear instructions about where to set up utilities, internet access and mail details in advance of my move-​in date.
On move-​in day, I picked up keys, my garage opener and my key card. It took about 5 minutes and my movers were able to get right in to unload.
There are some really great parts of living here such as the maintenance staff. There is a Polish man (I apologize, I will not spell his name correctly) who just goes above and beyond at every opportunity. I cannot say enough how much he is an asset to this community! I’ve had to call maintenance to connect my water supply (fridge and washing machine) and to vacuum/​steam clean my garage entry stairs as the move-​in checklist had obviously not been completely performed in reality… but they remedied it quickly.
Now, over the course of living here this past year, I’ve also needed simple things like lightbulbs changed, and every service call has been done within 24 hours, and often within the same day (and within 2 hours!). I’d give their maintenance team an A+, 5-​star rating!
I also like how the management office handles package deliveries. I travel constantly, and they are so good about sending reminders to pick up parcels. Their hours are reasonable, and any requests to hold items have been met with professionalism.
Also, whenever I stop into the office, the staff are friendly and cheerful (and very social like the last Unilocal reviewer mystery shopper indicated), but I never felt like I was being ignored.
I like the in-​community car wash ($ 1.25 coin fee) and, of course, the clubhouse amenities and pools.
For a couple of constructive suggestions for their management team:
1. Please consider lengthening the season for hot tub (longer than the pool season).
2. Consider making residents feel just as welcome as new residents. Lose the ‘future residents’ parking only signs in front of the main office. That lot is never full, anyway… and it just creates the poor impression that you do not value your current residents as much as potential residents.
3. Noise complaints seem like an inevitable issue… so needless to say that there have been a few noise issues with loud music, parties, etc., and even though office seems to promptly address these situations, I think it turns into a he said/​she said situation too often. I think this area needs to be examined. For example, I have an over-​zealous neighbor who STOMPS 30+ TIMES as if exterminating ants whenever they feel there is too much noise (and NO JOKE they would do this when I turned on my VACUUM (during regular, day time hours)!!! Considering how often was I home (about 6 – 7 days a month), I cannot imagine what happened to other neighbors who were there all the time.
I’ll update this review once I’ve completed my move out process! However, I do remain a HUGE fan of this community.

Came in to get info about apartments and was told that some one would be right with me. 20 minutes later still no assistance, but I joyed listing to the leasing team talk among themselves about what bars to hang out in down town Denver. Leasing team needs a lot of customer service training!!!
I would never live here or refer any one to this place. If the office staff treats you like this when all you need is leasing info what other lack of service would I receive after signing a 6 – 12 month lease???