Audi Escondido

I allways have a great time when its time to buy a new car. It feels like family. Jared Bierman and Mike Thielemann mand Johnny Muruwat always help me get into the best Audi for my needs. Thanks guys. Greg Schuck my service advisor and Nick VanDerWestuizen the Workshop Foreman takes great care of our family and always makes sure our Audi‘s are serviced correctly. I tell everyone to go and buy an Audi from Audi Escondido. A big Thank you to everybody that helps to make the dealership the gem it is.
Kind Regards
Madeleine

Although I purchased my vehicle at a different dealer I live closer to Escondido. I needed to have my first service and went online to schedule appointment with Audi Escondido. The online booking for appointments was super easy and I was able to get in exactly went I wanted. I dropped my car off and found the dealership to be very welcoming. Tanner was my Service Advisor and he was great. Very friendly, helpful and informative. He was able to have my car ready for me at the time I needed and everything was done perfectly. I plan on taking my car to Tanner and Audi Escondido for all my future service needs.

I had a very easy time negotiating and closing the deal on my A3 etron. Max Johnson was a straightforward, transparent sales person who didn’t waste my time, treated me respectfully (which was unfortunately not the case with another San Diego dealer), and made the delivery process smooth and quick. I really appreciated his approach to doing business with me. I would definitely recommend contacting Max when buying or leasing your next car.

Thank you for the Service Manager and all her help.

Drew Dohn over there was tremendous. He worked hard at getting me numbers that worked and was nothing but helpful in the process. It’s unfortunate that the company doesn’t put a better foot forward with their initial numbers (they require a «commitment» to get better numbers), but Drew made me feel comfortable that better numbers were attainable. Drew is a no pressure guy who new the cars well. Ask for him when you go there!

I rarely write reviews, but I had a great experience getting my Audi A4 serviced here today. Booked an appointment last night, got there this morning and was given a loaner car to drive back to work all within minutes. Really easy. Thanks Tanner!
The technician working on my car, Matt, is an honest and very knowledgeable person. I’m not a car expert, so he took the time to politely explain the situation and helped me out so much more than he needed to. He’s a good guy. In the end, Matt is the reason I trust this dealership, and I will be coming here for future service.
Thanks again guys!

Truly 5-​STAR Worthy! Highly recommended!
Sales, Service, and most importantly after Sales service is by far the best amongst dealership I have dealt with. Sales Account personnel Devon Truchsess is very knowledgeable in all aspect of the brand. He’s very approachable, nice, sincere, professional, and always ready to help clients with questions and data of the car including reports that comes in handy. While the financial director Tim McKay is just as nice, spot-​on, detailed, no pressure, no false pretenses, so genuine.
We are definitely coming back here for our next purchase regardless of at least 100-​mile distance from home.
It’s worth the drive, because they give you a true-​honest-​to-​goodness deal. Thank you so much for your excellent service! It is very much appreciated.
— Gerry

Worst experience ever. Don’t go here. Customer service was awful! Uneducated sales team with no knowledge of their cars and inflated prices. What a waste of time.

I’m not one to bash businesses, or people in general. I’m very disappointed with this store. I purchased a used vehicle, it took about 6 hours to complete the deal. In this day and age it shouldn’t take no more than a couple of hours. My credit was a bit challenging but got financed and they paid themselves 2 points on the deal. Meaning I was apporved for 9.5% and they makred it up to 11.5%, again knowing my credit challenge I feel they took advantage. The kicker is I had trade in that we agreed that they wold pay off. They have 10 days to pay off the vehicle. It’s been a month now and it has yet to be done. I’ve tried contacting the store and they said I need to contact finance. Needless to say I can never get the finance guy on the phone, AND I have the bank harassing me for the payoff check. Thanks Audi of Escondido! If you think this review is bad, wait until you see your survey. FYI, dealers are rated or scored on their survey’s, which is why they ask you to «please give us a high rating». A bad survey is almost like a red flag to the manufacturer.

I love this dealership. I live in LA but I leased my Audi from these guys and I actually bring the car in to get serviced down there because the people who work there are that awesome. Greg and Julie are both amazing and honestly — they’re the main reason I drive the three hours to get it serviced here. Julie is amazing with people and you can tell she knows her shit. The sales experience was also great though. Jarrod and Guy sold me the car and made sure I got the best lease possible. Typically, I don’t ever feel like the people who work at car dealerships are on my team but it’s the exact opposite at this dealership. It feels like everyone is looking out for my best interest and are actually honest about what I need and don’t need. They’ve got a customer for life!

Absolutely thrilled with my experience here. My 2013 A4 broke down on my commute last week. After a moment of panic, I called the 1 – 800 number in my owners manual. Audi took care of every single thing. They scheduled a tow truck and followed up with me through every step. The next morning Tanner called me to let me know my car had arrived. He was very upfront with the severity of the issue and what to expect. I went in to meet with him and pick up a loaner car. He gave me an S4!!! He warned me that the issue may not be covered under warranty, so I was prepared for that. He also told me they wouldn’t have an answer until after the weekend. He called me the same night to let me know they figured it out and it was covered under warranty (thank god!) He was hands down, the coolest guy to deal with. I always feel that service advisors get abused by customers who need to realize, things happen and they are trying to help us out! Be nice to your advisors!
I didn’t pay a penny for what could have been a very expensive experience, which is always great. You really get your monies worth when you purchase an Audi and I will never buy another brand. If their sales team is anything like their service department, I will be a long time customer on both sides.
Thank you Audi Escondido for making this a pleasant experience and as convenient as possible :)

Two strikes and I wont hang around for a third. Very disappointed in this dealership as well as the quality of the A4 as compared to an MB, Lexus, Toyota, Kia.
Strike One– On m first visit to the dealership after purchasing a 2010 A4 off of lease that had 60Kmiles. Had not owned an Audi before and wanted to fine a good dealership for warranty service. Very cold welcome by the service agent, and given erroneous information on what needed to be done to the vehicle for its upcoming 75K service. This is a major service and typically will run between 800‑1000.00 dollars. The agent told me that on my model Audi A4 2.0T that at this service that the timing belt would have to be changed and the complete 75K service with timing belt replacement would run over $ 2000.00 dollars. Suffice to say that the service representative was totally incorrect and this A4 service was done at another Audi service center for 700.00. The A4 does not have a timing belt, it has a chain which did not need service.
Strike Two– Today I went to the same dealership to purchase a replacement bulb for the rear breaking light assembly. I asked the parts person to show me the breakdown on the light so that I could see how to make the replacement. The parts person showed me the information but was totally unfamiliar with how the assembly came off the car. I purchased the 10.00 bulb and decided to as one of the service agents. There were two agents in the same office when I walked in. I quickly recognized one of the agents as the same person who had given me the erroneous information in regards to the 75K service. I was asked if I could be helped, I promptly explained that I had purchased a replacement bulb for my rear signal. I mentioned that when I checked in the truck to investigate how to get the assembly off to make the replacement that I did not readily see how to take the assembly off. Although both gentlemen were in the office, the person who answered my question was the service agent that I felt was rude on my first visit. He explained to me that to take the light assembly off to replace this (OVER-​PRICED (my words) bulb I needed a special AUDI tool. I asked if the tool could be purchased through the parts department. I was told no it could not and that the only place that I could purchase the tool would probably be at a Snap-​On tool store. He further told me that if I decided to let his dealership replace the bulb, that it would cost 127.00. I asked why so much, he replied «Its one of those AUDI things». I felt blown off once again, and was regretting my decision to have purchased this car especially in the light of the cost to replace a burnt signal light bulb. Well, I went home with the bulb, logged unto You-​tube to see if they had any info on replacing the bulb. To my surprised the entire process was on You Tube. The reason I’m writing this is because the process to replace the bulb took all of 3 – 4 minutes. I did not need a special tool, only a pair of pliers and a phillips screw driver. Once I saw in the video the «Set Screw» that held the assembly on the replacement was simple enough for a 10 year old. Strike 3, this dealership shows no respect for the individual, they act as though they dont want your business. This car will need routine maintenance in the future but I will NOT utilize this dealership… They dont deserve my business!!! My vehicle is still under manufactures warranty and this dealership showed me that they did not care about my immediate nor future business

This Audi dealership gets a two-​thumbs-​up from a dedicated Audi tuner. Nick, the shop foreman, was extremely knowledgable (as expected) and was easily able to troubleshoot a difficult issue to diagnose with my 2.0t HPFP. His personality was very personable, cool and calm. Additionally, his technical explanations were very thorough yet simple enough for a non technical person to understand. I’ve rebuilt countless engines, have done tons of custom suspension or all types of cars… I know my shizz when it comes to cars and I can read BS when it’s presented. But, at times even I get stumped. He does not BS! Nick lives and breathes Audi’s and his recommendations are on point and he truly cares for his clients. Thanks for your help Nick!

First time to leave a negative review for a business, but I feel I should warn those interested in buying used cars here. They will lie directly to your face and not think twice about it.
Prior to buying the vehicle I asked the sales rep specifically about belts, hoses, tires, oil, brakes etc… All the normal regularly serviced parts of the vehicle. I was reassured that they have the best mechanics that looked at and inspected the whole vehicle and I can look at their ‘ Unilocal’ reviews about how good they are. Well almost $ 1,000 later I have new tires, belts, and an alignment. I tried to call them up to see if they would help make it right, but I got referred to their tire guy who quoted more than the other name brand tire businesses in San Marcos… Part of this IS my fault for not checking on everything myself, but we bought the vehicle in the evening so I was not able to verify due to how dark it was, and the tread on the tires felt decent… And I believed what he said about the hoses and belts and oil…
Anyway, I really don’t write scathing reviews ever, but I want to just give a heads up to those looking to buy a used car here. Can’t say anything about their new cars.

Service is not good. They’re not very helpful :-(
Came here and i waited inside the dealership. No one came to help me so i just left.

Great Dealership, our salesman Mike Doan was Fantastic, helpful and knowledgable, that is the Reason we bought two car from him in 3 days period. if you are going to buy an Audi you must check this dealership first and make sure you ask for Mike Doan for great Deal and service.

First 5 star rating is for service: Myra and Nick were extremely helpful and easily reached for questions when having work done on my previous Audi. They were honest and provided all of the information I needed to make a decision regarding repairs on my vehicle. I live closer to downtown San Diego and am happy to make the drive to Escondido to have my vehicle serviced because of the friendly honest staff.
Second 5 Star rating is for the sales staff. Johnny and Jarrod assisted me in finding the perfect vehicle when I made the decision to trade in my A4 for a new A3. From the beginning to the end they were both extremely helpful and made the process very enjoyable. Also, his name slipped my memory, but the gentleman in finance that helped me with my paper work was both highly knowledgable of the products yet still expedient. I decided to purchase a service contract for my new car and he got everything set up for me. I was in and out in a hurry. The quickest car buying experience I have ever had.
If you live in San Diego County and want to be treated proper when buying your new Audi– make the drive to Escondido. I assure you it is worth it!

Being 58 years old, my wife and I have owned all of the domestic autos at one time or another and foreign makes including VW, BMW, Honda, Toyota and now for the for the 1^st time, our Audi S5 Cabriolet. While we have had sales and service ranging from average to great at the other dealers, Audi of Escondido has been the best overall by a wide margin. Myra and Greg in service always take care of any issues without question and we always have a nice Audi loaner car waiting for us and freshly washed car to pick up when the work is done. Myke
sales made the deal easy which we completed over the phone and everything was as agreed when we went down to sign up.
Great car, Great dealership.

Came to drop off a Q7 for what I thought was a coolant leak under warranty… as soon as I pulled up, a guy came up, took my keys, said there might be a diagnosis fee, and then I was on my merry way.
Got a call a day later and was told it was from a previous repair and that it was just residual fluid that wasn’t cleaned off properly. Considering they performed the repair under the previous owner, I guess they could almost say it’s their fault? Anyway… to this day I’m still not sure if it got properly cleaned off.
Regardless… the service was friendly, communication was quick, and I had no issue picking up the car the next day.
Now if I could just take home the S3 that was in their showroom…

If you need your Audi serviced, this is the only place to go in San Diego. I’ve been to the Miramar Audi service department. I far prefer this location by far. They are efficient. Are not big on the upsell. You don’t get the feeling they’re just looking to do extra work your car does not need. They are accommodating when it comes to warranty service. They clean your car up nicely when it’s done with service. They also have good referrals to people that do work they can’t provide. A free loaner car with your service. And now for the über bonus.. . THEY ARE OPEN ON SATURDAY. Magnificent. Greg, one of the service managers, is very responsive and quick to help out. I highly recommend you seek him out.
Free wi-​fi in the lobby as well as coffee and water while you’re waiting.