Mazda of Escondido – Service Department

Oil change only took 30 minutes today. New lounge set up is WAY better than it was in the past. It’s now located in the show room. There’s free WiFi. Had some trouble connecting to it today. Samantha was super helpful, Ashley was very polite and honored the coupon price Samantha had told me via telephone earlier that morning. Overall, great experience as always!
Use the free WiFi that’s labeled Penske auto group! Gotta accept and login (just clicking a button) first before you can browse freely. Once you open Safari or whatever browser you use you should be good to go! Then it’s smooth sailing from there.

My wife and I recently were faced with a some issues with her car that were going to cost us upwards of $ 5,000! Being that the issue with this particular year/​model was well documented on Mazda forums and elsewhere on the interweb, we were not hopeful. This fear became dread as I read other accounts of how Mazda USA and many dealerships were denying these issues and not supporting their customers attempts at amicable outcomes.
We took the car to Mazda of Escondido ready for a fight. Larry Borders was the unfortunate soul to take the case. To my surprise, he openly acknowledged the known issues with this year/​model and concluded that in-​fact we were facing these issues. After confirmation of my Wife’s diligence in service and oil changes, Larry went to work for us. He went up the chain of command, and what came down was a blessing! Mazda USA, represented by Pamela Torres, paid for the parts. We were quoted $ 1,600ish for labor, but walked away paying only $ 1,200!
I’m not advocating marching into any dealership and demanding that they pay for your repairs. This was an exceptional case of a fluke problem with a vehicle line being made right by an honest, upstanding dealership service department. When researching this problem prior, I came across many accounts of customers with an identical problem with this vehicle that were stonewalled by dealerships.
Larry, Pamela and their team took what could have been a very sour situation on all ends, and made it a sweet experience for us! With one encounter they earned our trust, loyalty and future business. This should be a customer service case study for auto dealerships trying to learn how to develop positive and lasting relationships with their customers.
My hat is off to the service department at Mazda of Escondido for a job WELL DONE!

The service and parts department deserves their own review as car buying can be either a positive or completely negative experience.
I’ve been a loyal customer of this dealership for a very long time. It took me several dealerships to find one that truly made me feel like that remotely cared, even in that particular moment. And even when I had some bad experiences at this location, it out weighed my negative experience by 1) trying to correct whatever happened 2) listening to me and making me feel like I wasn’t «paranoid» as one man stated from another dealership down south.
Enter my soul brotha, Andrew Peet. To say I love him would be an underscore, he knows the crap I’ve been through with my car and in no way made me feel like it was my fault. I always throw at him a laundry list of things that broken or have issue with and he manages to make it happen for me. While the road has been fairly bumpy (pun intended), I know Andrew Peet is the regular constant there and I would literally follow him to another area dealership if he moved.
Cars are never easy to deal with and one of the most frustrating aspects of everyone’s life. Additionally its hard to find a rep that cares about you and gets it. I would recommend this dealership solely on the car relationship that i’ve built with my car dude andrew peet.