DSW Designer Shoe Warehouse

Horrible choices, and horrible prices. Not really anything else I can say on that. Most of their stock seemed to be the same few shoes in different colors.

Over the years we’ve tried shopping here but always leave empty-​handed. We walk the aisles, try shoes on… but the quality just isn’t here. The prices seem good, but the quality just isn’t as good as what we find at some of other shoe places we have in Eugene.
Also, the sales people give off a sort of snooty vibe. My husband laughs, because they work at a shoe store. Why the attitude? My son says it’s probably all the off-​gassing from the synthetic materials and toxic chemical fumes that they have to breathe in all day. Which, by the way, is an interesting thing to read about if you’re ever bored.

Sometimes the employees are uncomfortable here. Employees do not have to be nice or kind, but definitely have to not be mean-​spirited, judgmental or nasty. I really don’t care about getting kindness from employees, just consistency. I’m looking for a civil and efficient employee who doesn’t appear to need friendship from customers and doesn’t expect me to have inappropriate needs/​feel they should cater to any inappropriate needs on my part. I don’t need to be smiled at, for instance, when I am not smiling or even when I am smiling. Not reciprocating is not an insult either. I like to be told whether or not I am required to give information, and detest being made to give personal information before a purchase without being told why. I go to the counter to buy and leave. SInce I am a stranger, it is only comfortable for me to be treated as a stranger. The employees here need to work on being more grounded and appropriate with customers, as they are not. I am not a mean person, but I really don’t like to have prolonged unexpected interactions with people. This is not really a professional-​feeling store because they will waylay you at the cash register and smile nervously at you for ages. I’m not used to Eugene and I don’t really like it here.

Super great deals and a ton of shoes. Wish I had gone here sooner. Shoes for all occasions!
I ended up buying my wedding shoes here for half of what I would have spent at David’s Bridal.
The salesman Nick was incredibly helpful and kind. He helped me find just what I wanted, answered all my questions, and was not pushy at all. Thanks, Nick!

OK. Nothing outstanding. I did buy a pair of comfy tennis shoes

I really like it when salespeople actually act like they care about whether I spend my money at their business, but I’ve come to expect that they won’t. So when I was looking for a specific pair of boots that I saw on the DSW website and I called their store to see if they had it, I was pleasantly surprised to hear «Thank you for calling DSW! This is Steve! How can I provide you with excellent customer service?» Sure, sure, I thought — they make you say that — chances are you going to just say whatever you have to say to get me off the phone as quickly as possible.
Wrong! As soon as I told Steve what I wanted, he asked me if I wouldn’t mind waiting just a moment so he could go out onto the floor to make sure they had my size. When he came back he apologized sincerely and told me that unfortunately there was not one in the size that I was looking for. He did advise me how I could get the boot rushed delivered from the website and seem to actually feel sorry that they didn’t have it in the store. A few minutes later, he called me back to tell me that another customer had apparently been trying them on in another part of the store and he could hold the boots for me. I couldn’t believe he went through all that trouble!
Two thumbs up for customer service!