Good Neighbor Vet

We live in Eugene and heard about Good Neighbor Vet at puppy training classes. Good Neighbor Vet visits Coastal in Eugene a few times a month. We took our new puppy last month and purchased the puppy package. Last month, we were extremely happy with the vet who worked on our dog and two cats. He was extremely knowledgeable and helpful, answering all of our questions with obvious proficiency and experience. The person at the little check out counter, however, seemed to be having a bad day. Her attitude was one of, «I don’t want to be here.» It wasn’t bad enough, though, to deter us from returning for our second round of vaccinations.
Today was our second appointment, and we had the most awful customer service experience with the same woman from last month. Right when we arrived, the scowl on her face as she handled transactions was totally off putting. I am not one to call people out specifically, but I will say her name conjures up images of sunshine and happiness. Her attitude, however, did not conjure up the same.
The vet today was a woman and was as kind, experienced and professional as the vet from last month. Her assistant, also a woman, was extremely friendly and great with the animals and kind to us. The vet told us that we could pay a certain flat fee as an «add-​on» to our puppy package for additional services. When it was time to leave, my husband approached the «customer service» woman about paying for this upgrade. He was told, «No.» When my husband informed her that the vet had told us we could pay the fee and have the upgrade, «customer service» said, «She can’t quote you any prices, she’s just the doctor.» Talk about disrespect, not only to the doctor but to the customers! «Customer service» proceeded to call out to the doctor, «You don’t have the authority to tell customers any prices,» to which the vet responded something like, «We can discuss this later, not in front of the customers.» I applaud the vet, who kept her cool and professionalism in the face of such blatant disrespect. (These are not direct quotes, as I obviously did not have a recording device. You get the picture, though.)
«Customer service» refused to give us the upgrade, so my husband told her he would be contacting Good Neighbor Vet’s Customer Service about this incident. She had the balls to say she would be contacting [her own] customer service to warn them about him! Granted, my husband is very forthright when he feels he is being treated poorly, but the attitude he got from «customer service» warranted it. We will no longer take our animals to Good Neighbor Vet. The excellent prices, professional veterinarians and assistants are not even enough to lead us to deal with such an unhappy, grumpy and downright rude and unprofessional «customer service» person again.
I must note that Coastal is a wonderful business with great staff, and I do not believe they are affiliated with Good Neighbor Vet at all. Lastly, once again I want to reiterate that the vets and assistants we worked with both times were wonderful. It’s such a shame that one rotten apple can spoil the barrel.

Took my cat into the Beauty and the Beast on Sandy Blvd in Portland, OR to the goodneighborvet clinic. So impressed with the prices and services offered. The vet and the vet techs were friendly, helpful, knowledgeable and quick. My cat is a growler and the tech handled it like a pro and had the shot done and cat back into the carrier before he knew what happened.
I will for sure be recommending this service to all my friends, LOVE this place!

So, after my review I received a phone call from the business, (they had figured out who I was) and offered to send me the second dose of deworming medicine that I didn’t receive at the first clinic. They did mail it to me and I appreciate that. They also sent a free nail trim. It showed me that they care about customer service.
I looked over my first time invoice again and the temperature of my cat was taken, I was mistaken. I just never saw it being taken.
That said I still feel that the first exam was too short, less than 5 minutes, I felt it was rushed. Especially when compared to the time that was taken and the depth of the second visit exam.

I wouldn’t take my dog anywhere else. The customer service is fabulous and the vets are certified. It really is quick and I’ve never stood in line longer than 30 minutes. The prices are very reasonable and they have a puppy pack which I got. It came with a month of flea medicine, a toe nail trim and all the dewormer my puppy needed. It was a wonderful experience I would recommend taking your pet to one of the mobile clinics.

Watch out! The idea is good but the pricing is shady. They told me the outdoor cat vaccine package was 49.99 but oh wait no it’s actually 59.99 because it’s 4 vaccines. What? The surly lady explained it to me a few times and it still didn’t make sense. Eff it, I’ll just go to the vet from now on, at least they’re upfront when they bone you.

Such a great & awesome service they have. I went to my local Humane Society to get all my dogs vaccinations. The Good Neighbor Vet comes out every 2^nd Fri of every month!
This year has been a struggle financially. I will go without food before my dog goes without her vaccinations, exams, or even the more expensive food because it is better quality. They make it everything so affordable! I got my dog licensed with a rabies shot with for only $ 21. Each additional vaccination was only $ 10.
When I went it was close to 6pm & they got done at 7pm. There was no wait at all. I just walked in. They were so nice & helped me out with everything & answered all my dog medical questions. I did ask & for the first 2hrs I guess they are pretty busy, but slow way down for the last hour.
I have recommended to all my friends about the great serve Good Neighbor Vet provides! They made my dog feel at ease while doing all the things she hates to be done to her, but are necessary.

A great idea, but not the best implementation. Went to the local mobile clinic (Monroe, WA). After filling out the paperwork and waiting my turn, I was told by the vet that my dog couldn’t get all of her shots that day because ‘she’s too old’. (The dog is 11). She said she’d to half that day & half in 2 weeks when the mobile clinic returned to the area. That absolutely wouldn’t work for me so I left. Unfortunately, I’d given up a chunk of time and was not aware the age of my dog might be an issue. 30 years of dog ownership & I’ve never been told that vaccinations couldn’t be given all at once. In fact, my 12 year old dog had been given the full course of vaccines at a Good Neighbor mobile clinic the year previous!
I’ve used this service in the past and it was fine. My past experience showed me not to expect any level of care or service. It’s very much a production line. It was however, a quick way to get dogs vaccinated in advance of boarding them on short notice.
My advice is if you have a dog over the age of 10, DO NOT expect to get all the shots in less than 2 visits. This is up to the discretion of the doc, so you may have a different experience.
In their defense, I will say that I received (unsolicited) a call from their office manager who did seem genuinely concerned that I had not had a good experience. Unfortunately, she was not able to offer anything other than an apology.
I’ve chosen not to use these folks again because I can’t depend on what I’ll be told by their vets. And their website doesn’t even offer a FAQ section where this sort of possible situation could be addressed. Had I known in advance that I might have to make 2 trips, well I’d do exactly what I now have to do… drive the additional 20 miles to the brick/​mortar vet.