Iron Gate Storage

It should be noted that the customer service is very poor. There were challenges making payments via the telephone auto pay. In addition, when you go to move out, if it is after the 10^th of the month, they will keep your entire month worth of payment. Although this is in the contracts fine print, it does seem a bit of a rip off, considering there is no preparation necessary to rent to another person — thus they are going to get a few more dollars in their pocket. Be wise, when you go to move out and do it prior to the 10^th so you don’t loose your money! I had called previously to notify of my move out date and nothing was stated about this. They told me there was no notification necessary. Yes, I should have read the fine print, however I think that if there was good communication on the part of customer service, during my earlier call, something could have been said. They ended up keeping approximately $ 100.00 from me.

I was very impressed with the customer service I received this morning. The guy (I think it was Dave) was very nice and helpful with the paperwork. The facility seems very secure and I was impressed with the security cams. The storage unit I rented was a little dirty but I put down tarps to keep my stuff clean. But overall the place was a lot cleaner than the last place I rented at a different company so am happy. The facility and storage unit is easy to get in and out of. The price was right too.

I’d like to start off by saying we’ve been customers here since 2008. I’ve only dealt with the manager Don and his wife and have ALWAYS been pleased with their customer service. They’ve always been nice, called me when my credit card expired and I didn’t realize it, etc. So, before today I would have given them a ⁵⁄₅.
Now, as a fellow business owner, today proved that someone in management obviously lacks leadership and training skills. I noticed a late charge and that they didn’t draw until the 11^th when they always draw out of my bank account on the first of the month. My account had the funds in it and I use this account daily with no issues.
I walked into the office today to be greeted by two younger females. I said I need to speak to them about a late fee that I was charged. She immediately seemed like she knew me and what I was talking about, and proceeded to say, «you’re the person I just spoke to over the phone, right?» I said, «nope.» But it sounds like someone else has this issue.
I asked why I was charged a late fee. She said because your card didn’t go through on Sept. 1. I told her that’s impossible and I will speak to my bank about the issue because I’ve had other direct payments that went through on the Sept. 1. She said it doesn’t matter because I signed a contract stating no matter the reason they charge a late fee. The problem with this; my bank says this problem is coming from Iron Gate’s system, and that they see no draw coming from Iron Gate on the dates that this girl claimed that Iron Gate tried to draw. That’s somewhat beside the point, it’s the attitude and long line of excuses she gave me about this issue. Basically there was no customer service and that was apparent from the moment I walked in.
Very disappointed, especially when I grabbed Don’s (manager) business card and put it in my purse as she was going on about why they don’t care what my bank says. I could care less about the $ 10, it’s a matter of really poor customer service and a very poor reflection of the business. Remember, the person that you put in front of your business is the face of that business. Customer service is very important, and her attitude was inappropriate and a sorry «face» for Iron Gate. As a business owner I would be ashamed to have her representing my company, especially when she knew she was dealing with a loyal and longtime customer.

Clean, secure, and very well maintained! Good price too. Saw the other review about bad service and I don’t know what the guy is talking about. Older couple and another younger guy run the place and they have always been super friendly and great to work with! Only reason 4 stars-​rent could always be cheaper, but I also don’t want to keep my stuff in a rats nest so I’m willing to pay for a clean facility.

clean facilities, but the customer service is terrible!