JoAnn Fabric and Crafts

Love all the options for crafts or hobbies. There are great décor options for holidays. They have many sales and can usually find awesome deals. The store is clean and well kept.

Okay so I called ahead to get a feel for if they had the fleece print I was looking for so I could make a blanket for my dad for his birthday. It was last minute as I called on Friday night and his birthday was Sunday. I was told that they had it and that it was on sale for $ 11.99.
I zoomed over there since I had all of 40 minutes before they closed. Went in and found the fleece I wanted and the fabric was not only EXTREMELY soft (more so than normal fleece) but the print was fantastic!!!
So I go to find the solid backing for the anti-​pill for the back of the blanket. NOT MUCH SELECTION… booooooooooooo and the red was NOT good. So I asked someone and she immediately jumped into action and went into the back to look at freight. She explained to me that the freight had not been unpacked. Initially she asked me to come back in a few days but I explained the situation and she said that she would look for me.
I went to the cutting area to get the Navy fleece cut for me. The gal who cut it said ok so here is your total and gave me a total that reflected a price higher than $ 11.99/yd. So I questioned it – she said no it is $ 13.69/yd. I explained that I had called in and the gal who ran to the back from me came out right then and told her it was $ 11.99/yd and that there was a sign and she had been the one to tell me on the phone. So that was adjusted. Then she showed me another red fleece for the backing but I decided to go with a solid grey. The cut everything for me and gave me the corrected pricing.
Overall this location was EXTREMELY helpful and friendly even though we were the last customers of the night. The Assistant Manager is a GEM! Truly an asset to this company and understands proper customer services. THANK YOU!!! You made my dad’s birthday a success!!!

Probably one of my new favorite stores in Eugene, I was dazzled by the wide selection of craft supplies. There were quite a bit of good sales going on, the best being the sale on clearance fabrics, so 2 huge bags of supplies came out to just under $ 50. I also got 5 scented hand soaps for $ 5, what a bargain! The cashier was very friendly and helpful, so overall, I had a blast on my visit here!

We recently got a 50% off coupon. Yeah. Tried to use it. Boo. Only good for non-​sale items. Turns out everything was on sale, (barely). The one thing we anted that wasn’t on sale was not available for the 50% off coupon. WHAT A SCAM!!! Will NOT return.

I can always find what I’m looking for but it takes a real effort! Nobody that works here knows anything. I’ve never met such a dull uneducated crowd of people in my entire life!
I miss Michael’s! Bring back Michael’s!
Save yourself the stress and take a little drive to the new Michaels location. People actually like working there and are always helpful!

Walked in and was greeted with a smile.
In the fabric dept a worker helped me look for performance fabrics. She took the time to look around for color & makeup of fabric I needed. Unfortunately they didn’t have what I needed. I thank the staff for her help. She responded with a smile & said no problem.
Nice lay out in store & cool store music they played.

We waited an hour and a half to get our fabric cut. But I felt really bad for the fabric cutters who were cutting for hours without a break. Really bad management!

Good store. Horrible service. I waited an hour to get one piece of batting cut. Literally 1 cut!!! I was tempted to walk over to the scissors isle and cut it myself. Society has evolved past this kind of service.

Sometimes I come across diy craft ideas through Pinterest and ¹⁄₁₀ times I actually get off my lazy bum and do them. Yay go me! So I purchased some mugs and headed off to JoAnn’s for some oil based paint sharpies.
I found what I was looking for but it took three sales associates for one to point me in the right direction! The first worker I asked pointed at the paint sign across the store and said «over there» and walked away. She didn’t give me enough time to tell her I was just there. So I go back and look a second time. The second worker once again said «paint stuff should be in the paint aisle». I told her that I couldn’t find it and she said she didn’t know, then quickly turned to a different customer beside her. Seriously it can’t be that hard. If you don’t know where something is take the initiative and find out. That’s good customer service. I’m completely miffed at this point and start walking out the store. But I spot a third worker in the corner of my eye and decide third time’s the charm. She tells me that the sharpies I’m looking for are at the front of the store in the display. Finally!
After that my mood was somewhat lifted until I got in line to check out. As I waited I had a great chat with the other 6 customers in line about the terrible service we each received. I pray to the craft gods that next time I get the urge to be creative that I don’t have to come back here.

Workers are fielding but service is VERY slow. Getting fabricchr is like pulling teeth. Lots of products but not the cleanest if stores.

Very poor customer service. Not enough cutters. I don’t have that much time to waste standing in line for so long. Manager seemed like she didn’t care.

I live closest to the Springfield JoAnns but make the extra trip to go to the Green Acres store. The staff is much more friendly and the store is much more clean.
I wanted to write a review on the Springfield store. They really need new management in that store. But I didn’t see a Unilocal for them.

I bought local Oregon wine for my brother’s birthday. The only problem is that he lives in New York. I needed to get the wine home in my suitcase without it breaking.
I went to a couple different wine stores in search of the hard cardboard wine tubes. No one had any of them.
I remembered a couple years back I needed the same thing and only a craft store had them.
Before heading over to Joann’s I called up to make sure that they had them.
I spoke to a nice man on the store and he said they had plenty of them.
I got to the store and he wasn’t kidding they had holiday and spring themed ones.
The spring ones were 40% off and on top of that I had a 25% off my whole purchase coupon. It was a steal!!! I got 5 wine tubes for 11 bucks!!!
I was super happy with Joann’s.
Now I know whenever I need wine tubes, I can just go straight here.

The new store is fantastic! Bright & clean, and very well organized.
Their cutting table no longer requires one to wait in a never-​ending line, instead you take a number and continue to browse & shop.
Parking is more easily found, and the line for the cash registers is set up in a way that keeps the line moving.
The employees were nice & helpful, even on a busy Saturday afternoon!
I can’t wait to go back!

This store is the new site for the JoAnn’s that had been on River Road in Eugene, OR. A very nice selection of fabrics and crafts. I have however found that the craft products that I have bought are often substandard in quality.
Their return policy for defective items without a receipt is the same as a regular return. They give you store credit for the lowest price that item has sold for during the last six months. That is what I was told by the salesperson/​cashier and the Manager. It has been my experience in Retail that when a store is sold a defective product they return the product to the vendor/​company that has sold the defective product to the store. The store suffers no loss or penalty. They need to revisit this policy and adopt a more consumer friendly policy.
Meanwhile I will plan ahead and go to Salem when I can. Hancock Fabrics accepts competitor’s coupons like JoAnn’s as well as their own so, I benefit form both ads at Hancock Fabrics. and they have been more responsive to my questions and concerns.