Red Lion Inn & Suites Eugene

If I could give zero stars, I would.
My husband and I arrived with just enough time to change for a wedding, it was an hour after check in time and the room was not ready. They offered us a room that was ready, but the tub didn’t work, but who wants that? They finished cleaning and we checked in.
Went into the room and immediately felt dirty. No chairs, tables, counters, or anywhere to put your stuff down. Dust and large holes in the wall. Didn’t have time to deal with it, so we changed, and left.
Came back after the wedding to zero parking spaces in the miniscule, tightly spaced lot. We were told to park at McDonald’s… We sat in the McDonald’s parking lot looking at the «Customers only or you will be towed» sign, the groups of unsavory characters hanging around, and decided we were done.
My husband went in and demanded our money back. The front desk attendant gave him major attitude.
Got our money back when we finally got her to contact her manager.
Left and stayed at a MUCH better place for the same price.
Next day we receive an email about our stay with cheeky comments.
Completely rude. I’ve never had to change a hotel before. This was by far my worst experience with a hotel ever.

A I am glad that I apparently missed both the trains and the teenagers. Either way this wasn’t that great of a hotel. The rooms look fairly newly built, but you can see where they have been roughly used. Not a fault of the hotel, and at least they are trying to make it better.
The biggest problem by far is getting to the hotel. If you are coming from the west you have to make a huge circle to get back to the hotel as there is a double divider on the road in front and U-​Turns are not allowed. (Remember Californians, Oregon law states that U-​Turns are ONLY allowed if they are explicitly labeled.)
The second problem is the size of the parking lot. I don’t have a small car so the tail of my car stuck out at least five feet beyond the end of the white lines. To make matters worse parking spots are marked for both sides of the parking lot. Anyone who doesn’t have a compact car is going to have problems parking. Myself, along with all the other trucks and vans there parked with an empty space in between each of us.
One pickup truck even parked parallel to the wall, taking up about six regular spots. I still almost backed into it merely trying to get out of my spot and not hit the compact that did manage to wedge itself between me and a van.
The room was spacious though, much larger then it had to be. I could have easily parked my car in the room and still had space for the bed. The bed itself was pretty soft and comfy, but the the pillows were huge fluff balls that compressed down to nothing. And worse of all the «bedding» was a sheet and a very thin blanket that didn’t do anything to keep one warm. I had to turn the heat up on the room way up, but it didn’t maintain the temperature very well so I was in a constant cold/​just perfect cycle all night.
And then breakfast. Thin strips of bacon. Hard boiled eggs. Fruit cups. Yogurt. DIY Waffles. Yummy.
Lastly, the Wi-​Fi was unstable as heck. Their IT person needs to come back and fix it. There is no reason to have multiple network names these days. All that does it creates a host of problems from poor connections to slow speeds as Wi-​Fi channels are taken up. Considering there were at least two dozen more Wi-​Fi networks within a short distance, this was a huge problem.

For the price (over $ 300) per night I was let down. Paper thin walls, train noises all night, no movie rental options, mold in the shower and the front desk gal was on Facebook the entire time with a much disinterested mindset towards customer service.
I guess this is what I get for trying to grab a hotel on game day when all other places were booked.

This hotel is just what a person needs… a clean, quiet room for a decent price. Location is perfect if you’re doing any Duck sport games. The staff is very attentive, they have a gym and a nice free breakfast in the morning.

This place is absolutely abhorrent.
This place is small, grounds are not only sparse, but poorly kept. It is in a skeezy part of town full of vagrants etc… just not a facility that you’d expect when checking into The Red Lion.
Upon checking in we requested AND paid for a premium room. Shockingly the front desk clerk argued with us saying that the room he put us in was a better choice.
Why argue, right? So we accepted his suggestion.
The room when opened seemed fine… But when we opened the drapes it exposed dusty cobwebs literally hanging from the ceilings like stalactites this room looked like we just opened up a crypt. I reached under the shade to turn on the desk lamp and there were cobwebs that engulfed my hand… I recoiled in disgust.
I tried calling the customer service line, but they were no help at all. I begged them to put me up in another facility, but they said that they had no other related properties. So I would just have to make the best of it.
I walked across the street to get something to eat, and in no less the 1 block I was asked for spare change no less than three times. I had to walk as if I was to take my car I was afraid that I would be able to get a parking spot again, as the parking lot is minuscule. I returned back to my crypt to try to get some sleep after a long days travels knowing that somewhere in this room there is at least one spider making all these cobwebs. But wait… I couldn’t get any sleep because there were a million teenagers running up and down the halls slamming doors, screaming and generally misbehaving. After several un-​answered calls to report this problem to the front desk, about one o’clock in the morning I faded off due to pure exauhtion.
And about 4 am the train comes rolling through… Blaring its horn… This issue continued on for the rest of the morning. Train after train.
So I decided to get up and take a shower and just get the hell outta there. But my choices of showers was scalding hot, or ice cold.
After that wonderful experience I went down stairs to take advantage of the free breakfast only to find literally nothing to eat as all the teenagers had eaten everything… EVERYTHING! So I was left with no choice but to hit the McDonald’s next door. As the handful of other guests that didn’t belong to the youth group’s mob had to do as well. Where we all traded horror stories about our nights stay. All were very similar.
This hotel stay was probably my worst experience EVER. So much so, I wrote Red Lion corporate. Hoping to get a refund, instead I was given the run around and finally given a form letter basically saying, sorry about your experience and that I hope that you will stay with us again if you are ever in Eugene. News flash… I will NEVER stay at this facility again… I’d sooner sleep in my car. As a matter of fact, it has shaken my trust in the whole Red Lion Hotel’s chain… I will definitely do my research before staying in any of their facilities in the future.

We stayed here this past weekend. The hotel is located in downtown Eugene, within walking distance to a number of restaurants, various frat and sorority houses at U of O, and was consequently also filled with a number of younger folks. Since there was also a rave-​type of concert going on the evening we checked in, the halls and lobby were also filled with various young, loud, costume-​clad youngins’. The room was clean and comfortable. The parking lot was packed full in the evening, but luckily there’s also a bit of street parking in front of the hotel. Very easy to get to the freeways as well as many businesses downtown! We would probably stay here again (especially since Hotwire offers a decent deal).