Sprint Store

I’ve had two amazing experiences at the new sprint location (this location moved to Sherman ave) first Giles helped me start my own account to get the new note 5. He was so patient and was fun to talk too.
Sadly I lost the s pen that came with the phone like the next day and I went back to sprint and another guy (Gill) went above and beyond to help me replace it. I’m just blown away.

Rude, rude… RUDE ! I came into this store after it recently opened in late summer 2015 to buy a new smartphone and several GB data plan. So it would have been a $ 400 – 500 initial purchase plus about $ 150 per month. In short, the absolutely rude retail salespeople cost Sprint over $ 2000 in business just by being so rude. When are these big telecom companies going to learn to stop scaring away business ?
So see ya, Sprint — Verizon just got your business. As for you business customer service… stupid, stupid, STUPID !!!

I went in to upgrade to a new iPhone 6. Garret helped me out. The entire time he acted like I was inconveniencing him. He was so rude and acted like I was extremely annoying to ask the differences between the easy pay versus the leasing option. Awful customer service

Worst phone store I’ve ever been to. Actually, probably the worst store I’ve been to period. The customer service is horrendous. The first time I went in was in January this year and I asked this woman who was sitting on the computer when my next upgrade was for my phone. She seemed very annoyed I was asking her and replied that it was on March 1^st and then got up and walked away/​ignored me. So I left. I came back on March 1^st, and saw her again. I walked up to somebody else and told him i was there to get a new phone because I had an upgrade. He looked it up and said it wasn’t until March 2016… what?! Why didn’t she mention it was NEXT YEAR? Ugh. I told him I just wanted to replace my phone and pay the insurance deductible and he was very unhelpful. He didn’t really give me an answer of what to do. He just said «I guess call the insurance company. I don’t know» and seemed very uninterested. He didn’t even tell me the number to call. Hire better staff! Jeez

I can’t even give them one star. This place has the worst customer service I have experienced. Never go to Gyles Smith he will tell you anything just to get a sale, even going as far as lying. You would think the store manager named Andrew would have better customer service but he doesn’t, he is just as rude and unprofessional as they come. Sprint should really think about who is representing their brand!!! Please people go to another sprint… PLEASE do not waste your time at this store… This place is the worst.

Places like this are more of a sometimes-​necessary inconvenience more than anything else, often understaffed with long wait times that would give an abnormally bad day at the DMV a run for its money. This store is, unfortunately, no different and unremarkable from a perspective of satisfactory service.
After waiting patiently for about 30 minutes, when it was my turn it seemed that the staff member who assisted me was rather curt and dismissive and very bluntly said that I couldn’t be helped when the phone I was interested in was out of stock. He didn’t volunteer any new information about when the phone would be back in stock, or how I could be better assisted by the company at large. The entire service experience was just dripping with apathy.
If you’re a Sprint customer, chances are you’ll be better served by the generally courteous phone staff or by working through their website. Unless they make a change for more effective staffing and a higher level of courteousness and volunteering useful information, chances are you’ll leave this store with a bad taste in your mouth.
I won’t be returning here. If I have to go to a physical Sprint location, I’ll make the trip to Lincolnwood or Skokie instead.

Horrible. We went into the store to complete a transaction that was started with Sprint Customer Care and had to be completed in the store. When we got there, the place was completely disorganized. When we were waited on, we were told by the store manager that we had been given misinformation from Sprint, and this happens all the time. He was actually pretty arrogant and rude. We ended up leaving without the transaction completed. We called Sprint Customer Care again and they made sure all of the ducks were in a row and we had to go back to the store and explain to the manager that HE was the one who had given us misinformation and we needed the transaction completed. This time they did it, but unbelievably, the manager actually said to us, quite sarcastically, «Well it looks like you got the last laugh!» How does someone like that actually get promoted to manager? AVOID THIS STORE LIKE THE PLAGUE! I would give negative stars if it were any option.

Absolutely horrible customer service. NEVER AGAIN.

I have yet to have a good experience at this place. I’ve come there several times with phone/​plan problems. One time I went there because I’d lost my phone on the bus and wanted a new one. I had a Blackberry but was considering switching to a different phone with a touchscreen (hey, when life gives you lemons, right?). The guy there didn’t know how to put a different type of phone onto my plan because it hadn’t expired yet (I guess it’s kind of an out of the ordinary request, but the whole purpose of this store is to sell phone plans.), so I ended up just getting the same phone, even though it was an outdated model by that point. I came back another time because said phone had crashed and would not boot up at all. All the staff there could tell me was that I’d have to take it to the repair center to get it fixed. I Googled the problem later and found at least a dozen forum posts describing the same problem and various solutions to it. I realize that this place isn’t a repair store, but I feel like they should have some knowledge of very common phone problems. The guy didn’t even look at my phone before telling me to go to the repair store. All of this would be understandable (again, my requests probably weren’t typical) if the staff had been polite and caring in the process, but throughout my visits here I was constantly made to feel like I was intruding on their day.

Really good customer service. Their lead consultant Ronen is top notch. Friendy, attentive and very good at customer service. He has a way with people. When I need service from Sprint and I’m near another store, I usually hold my issues until I can get back to this store.

I’m not really sure what the people who work here are able to do. I’ve gone in there multiple times over the last few years and never once been able to get any answers to questions or assistance with any problems.
Recently my phone has decided that holding a battery charge is soooooo 2010, and it has resolved that in this new year it will do no such thing. I explained to the man working there that it seems odd to me that my phone goes from the fully charged message to the low battery shutdown in less than 5 minutes. Now I understand that they are not a fully staffed repair center. However in this case I wonder how hard it would have been to walk in back, grab a new battery, and see if it works. I realize that having been with Sprint for a decade and spending probably close to $ 10,000 on phone service with them doesn’t in any way mean I deserve a free battery, but I can’t help but think it would have been a nice gesture.
I assume that this store is here mainly to sell things. Judging by my experiences here, I wonder if Sprint wouldn’t be better served just setting up a small vending machine in the theater next door and saving the money spent on the storefront and employees.

I always have this «ugh, I don’t want to goooooo!» feeling when I have to go to the Sprint store, but then I get there, and it’s not so bad. The sales people are actually pretty nice, they always help me if I have a problem (currently, my Palm Pixi rubber back thing keeps breaking, my only complaint with the phone… but they keep replacing it for free, so yay!).
Sometimes they are too busy for the amount of people that work there, but that’s my experience with ANY cell phone store. Either way, I always pick this location over the other one close to me every time. That means something, right?