The Queen’s Medical Center – West O’ahu

My daughter got into a fight with the monkey bars at a park in Kapolei. Sad to say, but the monkey bars won and as I watched her fall to the ground I knew the instant she landed that it was not good. And from the moment I looked in her eyes and heard her cry I knew she had broken her arm.
We drove as quickly as we could to the nearest emergency room which happened to be Queens West in Ewa Beach. Normally I would have driven to Kapiolani because my daughter is so young, but she was in so much pain that I knew a trip into Honolulu would be excruciatingly long. We pulled up to the emergency room and I carried my poor crying little child to the registration desk. The bad news was the wait sign said it would be a two hour average wait time, the good news is my daughter looked unbelievably pathetic so they bumped her up and she got in under two minutes.
First I have to say I was hesitant about taking her to a facility which I’d never used myself and honestly considered to be sub-​par. But after last nights experience I can say that it was the best emergency room experience we’ve ever had. From the receptionists who helped us fill out all our forms, to our fantastic doctor who made me wish he was a regular pediatrician, to the x-​ray tech who was so understanding and patient, to the lovely nurse who brought popsicles and orange jello to cheer up my baby, to the young man who put on my daughter’s temporary cast and made her smile because she’s kind of a flirt, everyone and I mean everyone was amazing! I can’t imagine what it’s like to work in an ER where everyone is sick and stressed out, but the folks we met were all so compassionate and patient that it made a terrible circumstance so much more pleasant.
My little Izzy’s arm will now be in a cast for the next seven weeks but I feel really good about the choice to take her to Queen’s West. Thanks for doing such a great job and really making us feel special!

I’m a physican, and I like to recognize excellent healthcare when I see it. Even more so when I experience it. While we were on vacation two weeks ago, my elderly mother developed severe abdominal pain. We went to the QMC Emergency Department. She was seen promptly, her pain was relieved and she was diagnosed accurately. The remainder of our vacation was problem-​free. I am thankful to the ED staff, especially Melinda the triage nurse and Dr Ho Yoo, for their responsiveness, compassion and competence. They saved our vacation and more importantly allowed my kids to have an amazing experience with their grandmother.

My grandma was admitted this week. I really wanted to send her something but I currently live in Vegas. I called the gift shop and spoke with Azzy. She was so nice and so helpful. I was able to send my grandma flowers and balloons. Also some snacks for my mom who is there with her. They have been so stressed out, i know having goodies delivered to them made their day especially coming from family who is not on the island. Azzy went above and beyond especially because we were having a hard time locating my grandmas room. THANK YOU SO MUCH AZZY from the gift shop!

I went in for a really painful outer ear infection whixh was at the pain level of 7 AT THE MOMENT. But as O waited hours and hours more for MY EMERGENCY to be treated the pain escelated to a SOLID 8. I wanted to burst out crying which I did when I got home. First of all they didnt thoroughly asses my pain. Do you feel better? What can we do to help? None of that were asked. The nurses were VERY unproffesional that day because all I can hear them complain about is «How many MISTAKES were made that day» that includes MY Emergency. Instead of making me sit in a room they made me sit on the BENCH because my mom wasn’t there. I bet if my mom was there they would have treated me better. They asked me questions that has NOTHING to do with my ear pain for example «do you feel like killing someone or killing yourself?» I was like «Escuse me?» After that she left the room and told me all we are going to do next is wait for my mom. In my head I was like, «What in the world did they do to help with the pain?!» I went in for an ear infection a year ago and let me tell you, I was NOT TREATED LIKE THIS! Last year they asked me before I went home «Is the pain gone? Do you need anything else? How is your pain level now?» And all that proffessional stuff but today they really messed everything up. They made me go home when my pain was at a 8 and worse than that THEY DIDNT FAX MY MEDICINE TO ANY PHARMACY! We had to go ourselves and make the order and all that crap. Then when we were at the pharmacy, the chemist made us wait ONE HOUR because they had to proccess my medicine and si an hour came and guess what? «We’re sorry to inform you but the ear drops you were prescribed is out of stock in our pharmacy» I was sooo dissappointed I wanted to burst out because Im in so much pain and finding out I have to wait really pissed me off. So the next day we try a different pharmacy who carried the ear drops but guess what they told us? «Why did the doctor prescribe you this?» «Do you know we need a 6MONTH NOTICE before we five this to you?» So in my head I was asking the same questions, why? Did they make a mistake? Now my pain level is at an extreme, Im crying my eyes out and ibuprofen doesnt work for more than two hours and I have to wait 8 hours in able to take the next dose! I was litterally crying and crying in pain! The pharmacy decided to give me a generic version of the medicine instead and guess what? When I got home to out the drops in my ear thinking it will go awag instantly like how my other ear drops used to, IT MADE THE PAIN EVEN WORSE to the extent all I did all day was cry and cry in pain. Im going to my doctor tomorrow to have her prescribe me the old drops she used to. Because obviously the drops Doctor Michelle S Ramstack gave me made my infection even worse. What my mom did was drop some warm olive oil into my ear and BAM instant relief. WAAAAAT BETTER THAN «ANTIBIOTICS» they game me.

On vacation and my wife broke out in a horrible rash. The staff at this hospital were very nice and helpful. We had to make two trips there and each time my wife was treated quickly. I recommend this hospital to anyone. They make calls to your insurance company and get approvals and information for billing. We had zero frustration with the situation besides my honey being covered in hives and swelled up.

Their ER department is ridiculous. Waited two hours for treatment, but I never got it so I left. I understand that they probably had no rooms available, but ER is called ER for a very good reason. It’s too bad because that department is giving Queens a bad reputation, and I believed they just reopened? Hope they improve soon because it would be unfortunate to see the hospital close down again.

After an accident sent me to Queens West with rib pain and shortness of breath, I was taken for an X ray.
Dr Brandi Gary looked at my X Ray and said it all looked ok and discharged me. Unfortunately for me all was not ok as I had 7 fractured ribs and a collapsed lung!
Dr Gary did not read the X-​ray right and since I was complaining if shortness of breath, should have assumed lung issues.
Correct procedure would have been to keep me at the hospital while the X-​ray was sent to a radiologist for expert analysis.
She should not have released me. I am contemplating further action.

Don’t fucken go to this hospital for an emergency they will make you wait for fucken hours. I was here for the stomach flu and I had to tell them to take the IV out of my arm to get to see a fucken doctor. Imagine if you were dying or you were puking they would still make you wait! There was another guy in the waiting room same time as me and the poor thing was walking back and forth from the bathroom getting sick. I’m still tripping out. I took the ambulance to get here also. You would think a sense of urgency would be happening. Also the nurse that took my vitals when I got here was rude as fuck making fun of me because I was fully out of it when I came in from the ambulance. So the moral of the story go to any other fucken hospital on oahu!!!

My wife had to go in for surgery. They really stepped it a notch. After we checked in, we waited down in the lobby on the first floor. There were a group of people waiting. someone came out and began asking how long we’ve been waiting, suggested more comfortable areas to wait, alerted the doctor, and got us on our way. Okay… the surgery was good… everything I expect from a qualified medical professional. But it was the customer service that I really enjoyed.

I work in healthcare so you would assume, I put my health first. Wrong! Here I am again twice within a week. My ego is what brought me here. I know my body & when somethings wrong. But, I let things get worse before doing something about it.
Aside from my carelessness & total disregard of my health & wellbeing. I was well taken cared of by the staff at queens west! I had a pleasant experience (x2) & I truly appreciate the staff here. All so very friendly, welcoming & professional! Not to mention, I loved how fast and efficient they were in there work.
I was seen & treated by both Dr. Ng & Dr. Grosjean (on two separate occasions to the E. R). Both times, I was satisfied with my care. This past time when I was seen by Dr. Grosjean, nurse Joanne assisted in my care also. They were both fantastic! (& FYI, Dr. Grosjean & nurse Joanne are both from the mainland & both have wonderful spirits of aloha).
Need quick attention that requires a trip to the E. R, go here! Yes, it does get busy. But, just wait it out! Better yet, grab a Starbucks & Saimin while you wait (it’s located walking distance from the E. R).

Words can not express the high marks I give this hospital. After more than 20 years in healthcare I feel more than qualified to rate this medical facility. The care we received at this hospital for three weeks was better than big name medical centers on the mainland.
When we needed medical attention on Oahu I was worried sick and had heard about «island medicine». With brothers on Maui and Kauai and hearing their stories I was expecting below standard care. I could not have been more wrong. Queen’s Medical Center WEST Oahu is hands down heaven on earth. The care is top tier, the patient experience is 5 star. Quality of care could not been better. Walter the Chaplin is a gift of comfort. Dr. Van Dyken & Dr. Wang are surgeons that should be set up as role models to all surgeons. All surgeons should strive to be like these doctors. They deliver caring, compassionate and state of the art healthcare the way all doctors should deliver care. Dr. Kanai is amazing like the others, so sweet, kind, and comforting. These three female doctors set the bar on how to deliver healthcare that touches the lives of the patient and the family.
The Queen’s West leader, Susan should feel very proud of the culture she has created. She can be proud that the majority of the medical staff are a great example of the mission and values of the hospital.
If I ever need hospitalization I would like to be at this hospital. I choose Queen’s West over Stanford Medical Center and Hoag Hospital, Newport Beach or UCI Medical Center.
My suggestion for improvement is the Queen’s West discharge process– it needs works to say the least. Also, mom’s first ICU Doctor needed some sensitivity training along with the female Hospitalist. These two doctors could learn a lot from Dr. Wang, Van Dyken, Kanai and Kolarski. The good experiences over shadow the areas that need improvement.
Thank you Queen’s West for the loving care you gave my mother.

Ever go to a hospital to eat in their dining room for only that reason? You should. They can have some of the most amazing food.
First, the parking at QMCW is easy enough even on the busiest of days. Haven’t had too much of problem coming here for appts.
Two, to there you have to take the elevator to the 5^th floor. If it’s your fist time, as you get off the elevator you are greeted with a fantastic view of the lake on the golf course on your left, the elevated rail to your right and in the middle of all that is the lush greenery all the way to the mountains in the background. It is absolutely beautiful.
The entrance will be to your left. As you enter, you will see the menu. Then, when you look to your right it’s another panoramic view of the island that now includes West Loch, Ford Island, Pearl City all the way to Diamond Head. It reminds you of the beauty we have here and appreciate it even more. So lucky we are.
Proceeding, my friend and zero in on the menu and on the samething. We decide to share the marinara meatball that the cashier recommended. It did take a little while to get the order but that’s fine we were so busy take pics of the view and things around. Not sure how but we got alfredo with meatballs. The size was good too. More than big enough to fill me up. It looked and smelled really good. Gathering what we needed we sat to eat and chit chat away. The vegetables were nice. Didn’t care for the meatballs. Seemed to be more bread than meatballs. Hate when they do that. And the sauce, although was good with some flavor but there was way too much cheese in it. I love mazzorella but I would like the alfredo sauce to be able to flow and not just stick in one place. Fairly cheap meal for $ 10 with a drink.
This would have been a 3star but the views raised it up and that’s what I would go there for. Probably order a coffee just so I don’t get kicked out. It’s quiet and beautiful.

If you’re feeling something strange
and you don’t feel good
Where you gonna go?
QUEENS West!
If there’s something weird
and it don’t look good
Where you gonna go?
Queens West!
If you’re seeing things
running through your head
Where’s you gonna go?
Queens West!
Ok so I don’t rhyme so well and all singing and joking aside, The Queen’s Medical Center — West O’ahu is the place to go if you’re needing immediate medical attention. Thank GOD QMC decided to purchase the now defunct St. Francis West Hospital. I do believe that if any other healthcare system purchased St. Francis it wouldn’t be the success it is today.
I’ve had the «pleasure» (if I can use that term lightly when it comes to any and all medical procedures) of having treatment here and I’ve had nothing short of VIP treatment but then again, that’s a pledge staff take when it comes to taking care of all patients and/​or visitors.
Most recently I went to the Radiology/​Ultrasound Department and had such a pleasant experience. The ultrasonographer introduced herself to me and gave me perfect instructions. I was easily impressed with the dimly lit room soliciting comfort versus cold and «medical like,» and the warmed ultrasound gel (nothing like having something COLD and wet spurted all over you when you’re nervous enough already). Furthermore, the offer for warm blankets and pillows to keep me comfortable was a nice touch.
Even nicer was having a radiologist come in to your room to discuss the findings versus having to wait for a report to be sent to your physician. I’m not sure if that’s a standard procedure here but I really did appreciate knowing immediately what the results are. I was assured that a formal and detailed report will be sent to my primary and those results will be then discussed with me during a follow up.
I personally know that when you are ill and not at your best, the last thing you want to do is answer the SAME question (s) to a half a dozen people or more. To the lay person this appears as if the staff do not know what you’re in for or that perhaps they don’t communicate with each other, but in truth it IS their job to ask you the same question (s). Wouldn’t you rather err on the side of safety than error?
One thing that you will notice when coming here is that the staff looks «happy!» They are smiling and always offering to give you direction if you have that «lost» look on your face. The one thing that I do know for sure is that the staff QMC employ are only the best of the best in their industry and literally the cream of the crop! Ask anyone and they will tell you that they would love to work for QMC but not everyone gets hired. QMC is the place to work and to be treated at!
The cherry on top is that although there are only a few hospitals on this island, QMC boasts JCAHO accreditation as well as being the only hospital on island having Magnet status (it’s a measure of nursing excellence that is well recognized nationwide). And equally satisfying is the abundant FREE parking on campus as opposed the the Punchbowl location. West/​Leeward Oahu is lucky to have Queen’s Medical Center — West Oahu in close proximity!

I put off writing this review because I love The Queens Medical Center in town and though I did not like the treatment I had received here, I did not want to write a bad review with the Queens Medical Center name but this is just my personal experience.
I was rushed to Queen’s West about a month ago. When the EMT stated that they were taking me to West, I asked if I could go to the town location. Because I was being rushed for bleeding, I had no choice as this was the closest location… ugh!
I have never been rushed to the hospital in an ambulance before and I never want to experience that again. Any bags and belongings are taken by security to be scanned to ensure everyone’s safety. Being on your back while passing by people and being asked questions is just unsettling to me.
They wheeled me into the room and that was the first odd thing. They had me with my back against the curtain. I was unaware and could not see anyone coming in until they were up in the room. Very uncomfortable not being able to prepare yourself when someone walks in.
I felt very uncomfortable. The constant in and out of billing, nurses coming into the wrong room and the doctor that night not being able to answer my questions. I was bleeding in the way my regular doctor described and said if it happens, get to the ER asap! I was unsatisfied with the answers, well, can’t really say it was answers, more to the liking of «I cant say for sure» or «you’ll have to ask your doctor». Really? Ask my doctor?! I’m here NOW, because I have uncontrollable bleeding after having, (as I told them) a surgical procedure done and was told to watch for this type of bleeding?!
Not helpful at all, the nurses seemed new and did not know how to interact or build a rapport with a patient who is validly concerned about their well-​being.
I am glad my normal appointments and visits are at the Queens Center in town.
Come hell or high water, if I am ever rushed anywhere again, I do not want to be rushed here. Just open the ambulance doors, let me and the gurney roll out and land where I may.
They are still new so I’m hopeful their service will improve.

Brought my dad here to the ER because of a recurring bout with his kidney stones. It took over 4 hours for him to be seen and at that point he was in excruciating pain. The bed side manner of one of the nurses was inexcusable. She told me that kidney stones are hereditary and I have that to look forward to in the future. Is that what she tells heart attack patients families?! The doctor was very nice and put my dad on an IV drip, but by that time he had almost passed out from the pain. If I’m ever visiting and this happens again, I think he’ll request going to another ER because Queens is inefficient and understaffed.

Every moment spent in the ER we were treated so well. My 4 year old son had a suspected broken arm, and they were so amazing with him. We check in, and sat down for not even a minute and we were called into triage. My son was really enjoying telling everyone we came into contact with about how it happened (even the security guard), and every one of them listened to him and never brushed him off. The triage nurse there was attentive and amazing. We went back out into the waiting room assuming we were going to be hunkered down for a while and pulled out the iPad to pass the time. I barely got it out of my bag and we were called to the back.
The nurse was very attentive and we were in X-​ray in just a few minutes. My son’s arm did end up being broken. The nurse that put his splint on him was amazing and so patient and caring with my little guy. I think his name is Jared (at least that was the name on his scissors). The nurse practitioner, Alyssa, was also amazing. She even let us go behind the counter in another area just so my son could see his bones on his X-​ray. He was so excited by that. Then we went back to our exam room and didn’t even get a chance to sit down and we were getting our paperwork to leave.
It couldn’t have been a quicker or more better experience! Queens rocks!

Unfortunately I have to go to the ER quite frequently due to my health but at least I know that I’m in good hands when I’m here. Everyone is always so nice and very professional. The ER is clean, nicely decorated and comfortable. Thank you for taking care of me. Definitely 5 star service!

WARNING:
You need to plan to be at the Emergency room for 6hrs!!! All the nurse here just talk stories and take their time!!! OMG! If u are sick coming here u will get more sick coz they take so long and people around u are all coughing and sneezing!!! I WILL NEVER COME BACK HERE EVERRRRR!!!

Unilocal 365 Challenge x 2 #293/​365
Unilocal 100 Review Challenge #38/​100
Each time I’ve gone to the emergency room (twice), I’ve been fortunate enough that there was no crowded waiting room.
This hospital is a blessing to the west side community because for about 3 – 4 years, we didn’t have a hospital after Hawaii Medical Center West closed down.
The renovations improved the look of the hospital and medical center that was sorely fading before Queen’s Medical Center took over. The wooden floors and warm colors gives a peaceful and relaxed feel to visitors and patients.
The emergency room staff at the front desk is quick, professional and friendly. Once you’re checked in, a nurse will come out to triage you by taking your vital signs and will place you in an available room.
Average waiting time is 2 – 3 hours considering there is the assessment, the testings and the waiting for the results. From there, the ER provider will be able to determine their course of action on what to do with you (depending on what you are being seen for).
I have had no problems each time I went there. The staff explained to me what they will be doing and if I needed anything to give them a call.
If you do want to watch TV in your room, you will have to ask the nurses for the remote because it’s been known to «walk away». Imagine that… they’ve only been open for a short time yet there are already patients stealing remote controls (wonder if it’s a universal remote?).
Anyhow, overall-​my experience was top notch and I know that I am in good hands if I should ever end up in their ER again.

I had an appointment at the new Queens West Oahu and everything went very smoothly. The location is great for those who live on the west side. There was someone at the entrance of the parking area who was friendly and gave directions, the parking is free and it’s easy entrance into the lobby.
The woman at the information desk was very pleasant and helpful. I was able to get into registration quickly and then to my appointment for a test. Everything is very new and nice and the employees were very pleasant.
There is a nice café in the lobby to treat yourself and their Pumpkin Spiced Latte was better than at a regular Starbucks! Thank you for a great experience much closer to home. It was so nice not having to be in traffic all the way from downtown.