Workstar Injury Recovery Center

Words can not describe my experiences here at Workstar. I am a US combat disabled veteran and a Disabled American Veterans (DAV) Life Member. I have been coming here for almost a year now and every time I call and/​or come in to be seen for appointments, I am treated with the greatest experience, treatment, and respect. The front desk staff are incredibly nice. They always remember who I am by name. Also, when I call and noone picks up, it is because the front desk staff are always working hard to answer/​cater to calls all day long. I just call back every 5 min. or so until someone answers. I feel that the front desk staff deserve to behave as they please as they are a part of one of the best organizations I have ever been a part of. My MD/​PA/​RN has been more than excellent at helping me manage my pain to get me back on the right track, no matter what that track may be. When my pain is very overwhelming to me, they are very understanding in all aspects. I hope that this experience can last forever, but not my pain. My family wishes this too since I am now able to care for my wife and daughter better. Thank you Workstar, for giving me my life back! Mahalo Nui Loa

5 stars NOT for the STAFF AT FRONT DESK but for the doctors. The doctor’s knowledge & attitude makes up for the lack of the front staff. I don’t need to see the doctor weekly or monthly so maybe that’s why I can tolerate how the front staff are… when I’m there, I just try to zone them out.
However, my last visit was terrible! An older man couldn’t get to the restroom in time so he made a mess in the waiting area (I didn’t know about it till it was almost over, I sat in the corner & the patient near me told me about it).It seemed like there were 10 staff members at the desk and only 1 of them really helped the man. All I saw was the male staff with gloves on going back and forth to clean while the OTHER staff members just rolled their eyes, giggled, gagged & gossiped. When I saw their reactions it infuriated me so I got up to offer my assistance but the older man was gone & the male staff didn’t come back to the waiting area (he wasn’t janitorial because I saw him helping at the desk earlier).5 star ALSO to that male staff & the 1 female staff that somewhat made an effort to help!!! Thank you for doing your job without hesitation & for not being like the rest.
As great as the doctors are, if the front staff continues their ways, they could lose A LOT of existing & potential clients. As a patient & accompanying others to MANY doctors visits… I don’t mind seeing/​hearing the MA’s/receptionist talk stories & laugh, but not at the expense of the patients they service. Save it for the lunchroom if you have the need to.
Also, if they know that the doctor is running behind, just say so. There were 4 female staff at the front counter & not one of them could say «For those waiting for Dr. — , thank you for your patience. He/​she will be with you shortly.“Just to know that the staff KNOWS you’re waiting makes the time go faster & keeps us from wondering if they know we’re there.
5 stars for the doctors
NO stars for the front desk staff
This based on my 4 – 6 visits

I really hate writing bad reviews but it has to be done. I was referred here by my doctor for a concussion from a slip and fall in a store and still have bad head and neck pain. So I can’t complain about the doctor or Drs assistant because they were pleasant and did their job; but the office staff are terrible! They just gossip and chat the whole time with each other that they don’t answer phones or help you at all. The dr recommended phys therapy for me 3x a week and the office girl kept convincing me that she got it all taken care of and they’d call me… I got nothing! So that was Friday… I called work star on Monday and they transferred my call to whoever that was and no answer. She then told me she’d take my name and number and have her call me back. No call back. Tuesday came along and the same exact thing happened; transfer call to the person that promised me everything was taken care of, then took my message, then no call back. By Wednesday I’m already so frustrated I decide to give up. It’s now Friday for my follow up and absolutely nothing got better and I just explained to the same damn girl that told me everything is taken care of exactly what happened and she didn’t even look like she cared!!! No apology, no explanation, nothing! Are you kidding me? If my head and neck wasn’t so sore I’d jump over this counter and maker her feel the way I do. While waiting for my doctor, another man next to me heard everything and said «that’s the way they are here». What? Are you serious? He said «all the office girls are terrible and they only play around all day. They don’t care about any of us.» Geez. Now I’m getting more pissed. If they just gave me the number for the physical therapy office i would’ve done it myself and not be upset, but they assured me everything was taken care of and they’d call me when my appointment was. All of the office girls are young and act very immaturely. They are never dressed appropriately. I understand they have theme days like school spirit day where they wear school shirts, but to wear them with slippers or thong sandals totally exposing your feet in a medical facility is very unprofessional. Yeah you’re just an desk clerk but you all walk around the whole office to gossip so maybe you should wear appropriate shoes then. I would definitely not recommend this place to anyone even if the doctor is nice. It’s just not worth it.

It took almost two months to get my first appointment, I guess they are a very busy practice. But once you’re in, you’re in. Scheduling follow ups is a breeze. The office is very modern and clean. Appointment wait time is minimal. Office staff is very nice. Dr. Morioka was great! He would spend up to 45min with me during an appointment answering all my questions. He showed true concern and compassion about all of medical complaints. I never felt rushed in the exam room. He made me feel like equal contributor in my treatment plan, unlike other doctors who jump to conclusions and ignore the patients wishes. He always explained all treatments thoroughly. He was very helpful when it was time for me to move by making sure I had all my records to make my transition as smooth as possible with my next doctor. I would recommend Dr. Morioka to anyone suffering from chronic pain.

Didn’t get a chance to actually see a doctor as the officer workers kept screwing up my paper work and then blaming each other. Decided if this is what they do before coming a patient imagine what its like as a patient. They don’t return phone calls, Shirely or Cheryl not sure exactly is rude as can be ! In the mean time I have been in pain for 3 weeks !

Been going to workstar for over a year now. Have Dr. Kim and Dr. Tang. Wonderful Doctors. I’m truly a work in progress but if it wasn’t for them I wouldn’t have been able to go back to work. Wonderful and caring Doctors and very sweet and caring staff. So pleased that my primary phyisician recomended me here. I truly feel happy with the results of my treatment. Have lower back problems with my spine. Most days good now with a few bad one’s but after I come here they fix me up and I’m good for months. I know as time goes by it will only get better. Thank you Dr. Tang and Dr. Kim and staff.

The fits time I went there, I waited an hour and a half to be put in an exam room, then it took another hour for Physicians Assistant Eva Shearer to come in and see me. She didn’t seem to know how to go about treating me. I saw her on 3 different visits, each time she would have to excuse herself and bring in doctors to talk to me because she doesnt know what shes doing. I also thought she came off as rude and cocky.

Great place. Have been here since my auto accident in the early 2000s. Kim the nurse practitioner is genuinely caring person, and listens to you. Would highly recommend them, especially if you have chronic musculoskeletal issues.
In addition they have just instituted an online portal, where you can schedule new appointments or look at medical records.

Wow I’m amazed after my experience today with this organization that they are able to service the public. Lets start at the beginning of today. I received a document from their office that I needed clarification on. So I call in to their main line, I get an Amanda that transfers me to a medical assistant named Katherine. Katherine can’t answer any of my questions even though the document came from her department and the responses given to me are contradictory. I asked Katherine if she can transfer me to me an RN or a Doctor so they can explain the document that was sent to me and she laughed at me. Really?! Is laughing a response to a yes or no question?! She doesn’t respond, only laugh and the next thing I hear is a ringing tone, and it seems as though I’ve been transferred… but the question is to where, because wherever that is keeps on ringing and does so for 2 minutes… yes I timed it I can’t even leave a message so I call the main line again. This time I get a Cheryl I explain to her that I was looking for an RN or a Doctor as the medical assistant couldn’t help me and she said my only option was pretty much the medical assistant so Cheryl placed me on hold to listen to their company jingle which got stuck in my head for the rest of the day which goes something like this «Workstar is the place to be, work star of where you’ll recovery from your injury…» shoot me now! Cheryl returns and not very confidently says that Katherine is at lunch, how convenient. I ask her to please have Katherine call me back before the end of the day, it was important and time sensitive, and did Katherine do that? nope.
So I called back and got Cheryl. She again placed me on hold to listen to the jingle. Fun times of listening to of how I would recover from an injury if I came here. Cheryl returns and says she is transferring me to Katherine, however a Shirley picks up. I let Shirley know that I am looking for Katherine and she transfers me again to the jingle then endless ringing which goes on and on and on and on and on and I hang up. Does this organization not have a voicemail system? It would probably make your operation run a lot better if you did.
Once more I call back, very aggravated and get Cheryl. I explain to her of what just happened, that I really need to speak to someone before the end of the day that can interpret the document and that Katherine behaved in a very unprofessional manner and that I’d like to bring that to someone’s attention. Cheryl provides me with the name of Dixie who is the office manager and she tells me to explain everything that happened to her. I get transferred to the jingle and then the endless ringing. I do not get Dixie or a voicemail, after a few minutes I hang up again. I call the main line again, it rings endlessly and I give up.
Right before the very end of the day, Katherine gives me a call cuts me off before I can identity myself, this is my work line, assumes, that I am who I am, and goes in to the answers that I was looking for the first time, literally gives the to me in under 30 seconds and gives me an insincere apology for what happened the first call. Seriously?! So it takes a complaint to get an answer? Which could have easily been given in the first place. Thanks for wasting my time and day.
So even though I have never been to this organization for medical treatment I will not and recommend to the entire world that they do not either based off of my customer service experiences today.
If I were a physician working here I would be worried about the team that represents me at the front. That was a very poor reflection and I wouldn’t want that kind of incompetence associated with me.
I want to create a jingle of my own «work star is the place to be, if you want to be on hold for eternity!»

I had a work injury and it took me forever to find someplace that will treat workmen comp patients. A big thank you to Kim (Nurse Practitioner) and Dr Tang for taking care of me. They are currently helping me recover and hopefully return to work as soon as I can. They have arranged physical therapy and massage and made recommendations to help me with my back pain. I am very pleased to have found this office. The front staff girls are very sweet. As a new patient, there is a lot of paperwork to fill out of course, but all my visits thereafter have been easy. I have never waited more than 5 minutes in the waiting room to get to see Kim or Dr Tang. They are very professional and knowledgeable in their fields.
This office is located at the old St Francis West turned HMC West which will be the new QMC West. Parking is free. Tons of chickens and roosters running around the parking lot, just need to drive slow.