Eberle Remodeling

My husband and I have worked with Kent on two major remodel/​renovation projects. He came highly recommended from two people that I know who have very high expectations and set very high standards. I knew that if he could please them, he could easily please us.
Kent’s planning and execution made the remodeling of our kitchen, family room, and dining room, plus a new laundry room as painless as possible. He kept to the schedule. We knew what to expect every day and who would show up to work on the project. There were no surprises. We couldn’t have been more pleased with the results. In fact, four years later we asked Kent to remodel our bathrooms and reconfigure our master bedroom, again with exceptional results.
Over the years, Kent has become our personal «Angie’s List» for home repairs. We have contacted him numerous times when we needed help. If his staff he didn’t perform that particular work, he provided a name and phone number of one of his sub contractors who could.
Kent, whose work is second to none, returns calls promptly, keeps meeting times, and always pleases his customers. When we first met with Kent over ten years ago, he said that he could work for us or with us. The choice was ours. Needless to say, his expertise saved us from making several mistakes. Kent and his staff of craftsmen do amazing work that will leave the customer pleased for many, many years to come. We have recommended Kent to several family members who have employed Kent and company. Each job has resulted with very happy customers who in turn have recommended Kent to others.

Ok, I am about 6 months overdue in posting my review. Shame on me! I am sitting here tonight admiring my gorgeous kitchen and thought it was about time. We LOVED working with Eberle. Kent was very responsive right from my first email inquiry. He was organized and very detailed throughout the whole process. There were no surprises. I work in a service industry and customer service is always a priority for me. Eberle far surpassed my expectations. Shannon, the foreman, and every single employee that worked on our kitchen remodel were extremely pleasant and professional. I could go on all night about how much we loved the entire process, but I will let the before and after pictures tell the story. Our kitchen turned out even better than I imagined. Thanks Kent and crew! Can’t wait till I dream up the next project!

I never used Eberle Remodeling because it took me two weeks to finally get a hold of Kent, the owner. He was never in the office during business hours and always called back the next day when I wasn’t home leaving the office number. I thought it was strange that he always left the office number, never a cell phone number. I’d call the office the next day and of course he was out in the field again. This went on for two weeks. When I raised the issue with Chris Eberle who always answered the office phone, he said, «but he always calls you back.» My response was he must not need the work if that’s the best he can do. When I finally talked to Kent and said maybe it would be easier to reach you on your cell phone, he said he didn’t give it out to customers. That tells me a) he doesn’t need new clients that badly, and b) the customers are a bother to him.
When I first called and talked to Chris, I asked him about permits. He said they would get them for me at a charge to me of $ 200. When I asked about waiting for a city inspector to sign off on the work, he said they don’t do that, the money just goes into their coffer. I found out from another contractor from whom I obtained a bid, that that’s not true. He said they do come out and inspect the work that’s been done to make sure it’s up to code. So who’s telling the truth?
The final straw was when I finally talked to Kent Eberle and he told me it would cost me $ 500 for each room I want remodeled for him to come out, measure, and give me an estimate. Are you kidding me!!! He REALLY must not need the work or he only works for millionaires! Over the course of other remodels I’ve done and many, many bids, I’ve NEVER had a contractor tell me that! I guess that’s a guarantee to him that you’ll pick him as your contractor whether you like what he has to offer or not just so you don’t lose all that money. He was my first bid, I will get others, and I may not have picked him (I’m certainly not now) in which case I WOULD lose that money. I’m NOT a millionaire so I can’t afford that. He also had a little tinge of arrogance in his voice which is always a turn off for me.

Did not actually use Kent for our remodel, as it was down to him and another contractor who were tied for first. Kent was very patient with us, responsive, straightforward. I checked his references, which were stellar. I would not have a problem going with him for another project as I believe he and his crew would do a beautiful job.