Aveda

I had stopped here based upon a product recommendation from a friend who has schooling at the Aveda Institute in DC. I happened to be behind a lady in line who was confused on what product she wanted and I stood their annoyed for about 10 minutes while her and the cashier figured it out. When I was being rung up afterwards the cashier was very nice and apologized for the delay. I was given a free sample with my purchase which of course is always nice to get.

OK. When ever I have an amazing customer service experience (which is few and far between these days) I write about it. So here goes… I have a 2 year old son — who is QUITE a handful and thus shopping is NO FUN. He really acts up and runs around stores and can be very disruptive. Many clerks that help me get very frustrated with him and it is obvious. This makes me feel bad and makes my shopping experience worse. Today, I wanted to treat myself to something special — a rarity for me— but I had the toddler in tow. I decided I wanted some new shampoo and wanted to try Aveda.
I went to the Fair Oaks store and I was waited on by a young man. I do not remember his name but my receipt says Staff: MK. He greeted me with a great big smile and gave me tea. He never once got annoyed that while he was working with me — a few times I had to chase my son around the store (and out into the mall and back) He was playful with my son and friendly. He helped me find great shampoo and conditioner and even provided me with a sample of a deep conditioner. He assessed my hair and he REALLY knew his product line. He was so immensely patient. I cannot even begin to tell you how thankful I was for that. Great Top of the line customer service. I will absolutely recommend this store to my friends and I will be back myself. Thank you Aveda for hiring great people!

I have been using Aveda Hair Care products as well as some skin care and make-​up for at least 9 years now. My colleagues all love to use my hair care products when we go away to Real Estate conferences. I blow dry and curl my hair on a daily basis and so I use the Dry Remedy line and also Smooth Infusion. Since I curl my hair and want it to stay that way I use the Witch Hazel hairspray and my hair still looks like it does at 8 am 12 hours later and not like I have a lot of product in it etc. I always receive compliments on my hair and I know it would not look the same without Aveda’s Hair products! The store in Fair Oaks is by far the best when it comes to customer service! They know me by name, know what products I want and remember things I tell them about my kids etc. I could not be more happy with a place of business where I shop on a regular basis when it comes to customer service. Even if I am in another mall and need a product I will wait until I have the time to go to Fairfax because I love their customer service that much! Thanks Aveda-​Fair Oaks for always providing such a warm and inviting atmosphere at your store and remembering me and my girls by name!

So I have recently become addicted to a few of their products there. I totally love the Hydrating lotion and the Smooth Infusion Shampoo and Conditioner. The only thing I do wish is that they would make a moisturizer with SPF in it! Not so crazy about thir make– up line as it feels limited, but I do love those three products and feel like I couldn’t live without them!