Sprint Store

I wanted to leave a nice remark about the guy that helped me out at the store last week and this week. I wanted to switch my phone from tmobile to sprint but had many complications. Both times David K was there to help me and he really was a huge help. I was relieved to be helped by someone that was upbeat and patient. There was a lot going on in the store and he had to run around like a headless chicken but he did it, and well. Now I have a cheaper phone plan, a new phone, and a positive towards sprint. If you have the option of many sprint stores, choose this one.

This place provides the worst customer service I have ever had. The waits are long, they are understaffed, and often do not know the answer to simple questions.
The few times I have gone to the store I have left empty handed and furious. The online customer support from the corporate office is just as bad.

I went in to go get a new phone. I had a prepaid phone before and the lady that helped me was soooo nice and super helpful. At first she said I couldn’t get one because sprint doesn’t do that anymore. But then she went and asked her manager and went out of her way and asked if they could upgrade my phone, and thankfully they did. She is the best if only I could remember her name! Lol she was the best and super professional! And she recommended me this beautiful Kate spade phone cover and wristlet! She answered all my sister and I questions.

I had the worst experience of my life, literally. The manager of the store is a very bad person. I waited him to come from the back room to put a code in the computer for 2 hours, can you believe it!!! 2 hours standing on my feet waiting for him. The other workers went to call him for about 10 times, but I think we need to drag him to do his job. Unacceptable behavior. This store take 0 stars because of its manager. The other workers in the store are good people.

We were having myriad problems with our billing. We’d talked for four hours to Sprint customer service, and they ALL told us the only way to resolve this was to go to the actual store where we purchased the equipment. So, we packed up the car and went to this store… three times. Finally, we were able to speak with Rami alGhazzi, the manager. May I just say that I am WAY more than impressed with this man. He waited on hold with Sprint customer service for 45 minutes (while helping other customers, too), figured out our problem and how to solve it, and stayed an hour past quitting time. Then, he gave me a discount on some other equipment I wanted to purchase. If I EVER have a problem with Sprint again, I am going to Rami for my service. He not only resolved our problem, but he sided with US and fought for US with SCS. Rami, you are THE MAN! Thank you!

Well I’ve been in line for 30 minutes so far, with the same 3 people being helped. So glad I decided to use my lunch break to stand in line and not get anything accomplished. I should have known better, 2 years ago when my contract was up it took 2 hours to get a new phone. It’s sad, I’m trying to give this company my business and this location makes that impossible.

WOW! HORRIBLE customer service. I called to see if they had a phone available in the store and they asked me to hold before I could ask my question. I was fine with that.
After being on hold for 20 minutes, I called from a different number and they asked me to hold again. I asked how long, since I was already on hold for 20 minutes. He said, with an attitude, «I don’t know, I’m helping a customer here.» I asked if he could answer one quick question. He responded with, «Depends» very rudely. I asked my question and he said, «I don’t know, you just need to hold on.» After being on hold for another 15 minutes, I decided to give up and call the other Sprint store on Fairfax Blvd. They answered my questions in 1 minute.
I understand this is a store in Fair Oaks Mall and are probably very busy, but they could speak to potential customers with some respect. In the end, I took my business to the Fairfax Blvd store. Their customer service was PHENOMENAL! Sammy helped me, and he was awesome!

This is by far the worst store ever. They will NEVER take care of any issues that you have with sprint. I will say they took care of it and NEVER fix things correctly. They will say you need to come back to see the manager over and over and over. To fix tons of billing problems, I had to stop by this ridiculous place every week. None of the billing problems have been fixed. Run away from Sprint!!! And this store!!!

I made an appointment for this store to better learn about upgrade options as a current customer of Sprint. I thought it would be good to get a personal interaction to make the best decision going forward. I arrived on time and I only had to wait for a customer who was leaving very frustrated. I should have known then that I would be feeling the same way just three minutes later. The rep behind the desk, after bantering with a coworker for a bit, reluctantly asked if I needed something. After asking a couple questions, she proceeded to barely answer with any useful information. When I asked for a better explanation (I truly was having difficulty understanding some of the details about changing plans), she told me that I was interrupting her. I saw where this was headed and promptly left. There was truly no effort at customer service. As a person in sales, I found this appalling and rather confusing as to how a store can survive with such treatment of someone who walks through their doorway.

I went to the sprint store in Fair Oaks mall to return an iPhone I bought online. The short lady with the glasses and tattoos told me their online system had been down for 2 days and she couldn’t help me. No apologies, just a matter of fact. She advised me to contact customer care, they would help me out and I wouldn’t have to pay a restocking fee. Like she’s doing me a favor now. I went home, called customer service and they told me they couldn’t return my phone because of my plan (easy pay for the iphone) and that I’d have to go to a sprint store instead. Really?
I called the Sprint store today, asked the guy if I could come in and return my online purchase. He said yes. Asked him if they had had any problems with their online ordering system. He said no, but he hadn’t done any online returns today so he couldn’t know for sure if it would work when I came in. How on earth does this company generate any revenue? Oh yeah right, they don’t, and for good reason. Regardless of the fact that he first employee might’ve lied to me or not about the online system being down, this is just simply poor execution from the employees in the store, backed by no help whatsoever from customer service. Marcelo Claure has his work cut out for him. In retrospect, I think I will go out of my way to tell every person I know about my experience at Sprint.

Super slow. A little rude and very lazy. You would think cooperate or the store manager would fix this with the bad reviews. So many people need jobs Why hire unfriendly people that don’t really want to work.

Ugh. Terrible. I went in to look at the new Galaxy phone. The woman was rude and her description of my upgrade and plan options was so confusing I had to get her to write it down. She told me to «play with the phone» before she would bother looking up my account info. If I had known how expensive it was going to upgrade, I would’ve saved the time looking at the phone. But the saleslady insisted I play with the phone for a few minutes before she would look it up. Weird.

Not the best place for getting great customer service! I am currently a Verizon customer and wanted to switch to sprint because my significant other has it and claims it’s cheaper. We decided to go there and change plans. My S.O.‘s had them for years and when we went in they didn’t seem to care too much about the customer so that was big turn off. We spoke with a young man that seemed not sure about what he was doing and gave us a lot of wrong information. He asked for our information so he could get better answers for us and promised to call us within the day. We never heard from him and were left hanging for a week, so we went back in. We were helped by a woman named Beatrice who was less than cordial, long story short, we were so appalled by the service that we just ended up going to verizon and my S.O. even switched to Verizon after being a sprint customer for so long. Would not suggest this place.

I decided to buy an iphone 4s which required that I leave T-​Mobile. My work as a Realtor consumes a lot of phone minutes and data usage so I wanted a comprehensive one price plan. I compared options online for service with ATT, Verizon and Sprint that would give me unlimited data and unlimited cell phone calls. Sprint’s deal for $ 79.99/month appeared to be the best choice for me, so I called a couple of Sprint locations to confirm the plan. Angela at the Fair Oaks location was extremely helpful, so I decided to head to the Sprint Store at Fair Oaks knowing they also had great hours and plenty of parking.
At the store, Jackie Parker explained the details of my plan and also determined that I was elligible for an additional RE/​MAX discount:-) Jackie put me on the wait list and told me I should have my phone within a week. Jackie gave me her card and gave me her cell number so that I could contact her directly to follow up on the status of my order. Before leaving the store, I told Jackie I would take whatever color phone came in first rather than wait for a white one.
Three days later Jackie let me know that I should come in to the store to pick up my new white iphone 4S. When I went to pick up my new phone, Jackie & Angela helped me learn to navigate the new device, set up my email and transfer my thousands of contacts so that I would be Sprint «Ready Now». Jackie determined that Sprint would pay me $ 65 for my old Blackberry, so I took that offer. Jackie noted that the 4s has a glass front and back and should be protected and that a front protector was advised to keep the device operational when my fingers are cold. Jackie pointed out that Sprint’s cases are warranted for a year. Jackie referred me to the Apple Store a few stores away where I could sign up for a series of free iphone 4S classes.
My experience in buying my phone and signing up for service was great. I’m happy to be a new member of the Sprint family and hope to have more great customer service experiences with Sprint.

The employees here weren’t that helpful. I asked one of guys if he was busy and he responded «Uh yeah!». Yeah the people here are SO great…