Bela Luz Health Salon

I bought a groupon for this salon for body wraps and had to scheulde them for June, July and August, I called today to see if I could schedule something for this weekend and the number no longer works and when I went online, the website has been disabled. I have contacted Groupon and asked for a refund, if the business was going to go out of business, they should let people know so they can make other arrangements.
Horrible customer service!!!

Don’t do the waxing! I went in after reading the reviews to give them a chance and it was the worst decision. It was so painful, took WAY TOO long and she didn’t even remove all the hair. I’m left with hair burn marks and a very painful «area»

Gone without a word to any of their customers. Originally my husband bought me a facial at Bela Luz for Christmas. I really liked the facial, and the esthetician, and I bought a package of six additional facials because they were having a special. Used one, and when I arrived for my second one today, discovered they have flown the coop. The door is unlocked, but the place is completely stripped. The leasing agent at the building refuses to give out contact information. Apparently they have closed «temporarily» before. If they ever open up again, DO NOT PATRONIZE THIS BUSINESS.
Update 5÷11÷13: Just found out that the owner of the shop, should anyone who was defrauded want to pay her a little visit, is listed as: September Marie Keyes, 13 235 Maple Creek Lane, Centreville, VA 20 120.

Bela Luz Salon is the worst place I’ve ever experienced customer service. I had a Groupon for the weight loss program andhave tried for months to book the weight loss detox program. I left voicemails with no return phone calls from them. My groupon eventually expired. Finally, they changed their voicemail to say they would accept expired groupon vouchers and they would call back by march 16. To my dismay, they never called back. After a week of no response, I left several voicemails and they did not respond for weeks. In the beginning of April, I left several more voicemails and finally got a call back. Debbie, the lady who books the weight loss program, scheduled my appointment for April 13. I showed up to my appointment and Debbie was absent. She did not inform me ahead of time she was not going to show up and/​or it was cancelled. This place is the worst place I’ve ever been to. I will never go back to this place again.

So much potential… but overall I was disappointed in the customer service experienced BEFORE even getting to my appointment.

Came in for an iconic foot detox, a mani, and a pedi.
Service for the detox: 5 stars. The girl was young, friendly, easy to talk to and we kept our conversation going for the entire 2 hours I was there.
Service for the mani & pedi: 1 star. Good lord, I could have done a better job myself. She kep smudging the nail polish all over my cuticles and applied so many coats that it started to form a weird texture rather than being smooth. But the girl was so sweet I couldn’t say anything! *le sigh*
The Detox: The iconic foot detox was an experience. From the various color range possibilies, my detox was exactly what I expected: muddy bloody dark. Supposedly, the ions in the water pull all the toxins out of your body. Sure, why not? Any little bit to help.
But would I come here again? No.

I wish they had used a hard wax first and then a soft wax because it would have been a less painful and messy experience. There is a $ 20 difference from the Brazilian which has a landing strip and the Hollywood which is bare. The service was nice and I think my session went by pretty quickly there but I felt like they kept pushing me to buy their products and services.
Value: 2
Service: 2.5

This place is incredibly understaffed. I bought a groupon or livingsocial deal here, good for two uses. They were late on my appointment for almost 45 minutes. I felt bad for the only woman running the entire salon so I stayed. Needless to say, I’m going to take the loss and not come back here to redeem my second service. Additionally, let’s just say her waxing skills are decent, but going by my standards, they’re sub-​par.

I was really excited to see their groupon for a microderm, peptide firming facial and mas– all that I need so i went ahead and purchased it. BIG MISTAKE! When i arrived the first giveaway this place was no good was the wholes in the ceiling. Then as I looked around, one of the aestheticians was wearing dirty scrubs and was lounging in the reception area chatting with the «manager’/receptionist. Bad sign!
I thought I’d go through it even though my gut feeling was telling me to run. I am told that Molly will do my facial. I have been getting facials, microderm and peels for 20 years now to deal with acne and scarring and i know to expect some discomfort. But all the discomfort I experienced in the past pales in comparison when Molly put LACTIC ACID on my eyes! Are you kidding me. This is after the very first product she used, a cleanser, burned the skin on my neck. I had to tell her twice to remove it and she kept arguing that it was normal.
I asked her to remove the acid from my eyes as it hurt tremendously and i did not ask for it. She started to argue that it will help my dark circles. Really?! I don’t have dark circles. After much arguing and at this point I am crying from the pain, she wipes the acid off. Too late, the damage was done as my eyes got all swollen and red. Then she goes into a tirade about how she has been a clinical aesthetician for 16 years and prior to this worked for one of the best plastic surgeons in the area, that she knows what she is doing and that she will never do me wrong and she will only do what is best for my skin. Well, if you worked for the best plastic surgeon in the area, then what are you doing in this run down sorry excuse for a spa?!
All this time, I could hear the rest of the staff in the reception area chatting away, talking on their cell phones, laughing out loud so needless to say, it was not relaxing at all! Also, there was no running water in the treatment room! How unsanitary! Molly kept dipping the same washcloth in the same water over and over and used that to wipe my face. How gross!
The last straw was when she put some kind of sunblock on my face that burned so bad, I sat up straight from the pain! It was that bad. All this time she kept arguing about how this is normal and how she has been doing for blah blah blah… I this point I told her to leave and to let me get dressed, that l was done. I barely got my jean on and was pulling my shirt on when she walks in on my without even knocking on the door!
Needless to say I was done and left after letting the manager know what transpired! If a no star option was available that is what i would have given!

Tried to try this spa with a Groupon, despite calling there over a dozen times and leaving a message, they would never return the call and I could never get an appointment. Then they closed for a month in the middle of their groupon to remodel. I finally gave up in disgust. What crummy customer service. I would never go there now.

Worst Brazilian I have ever received, and I’ve had A LOT. Unprofessional and I could’ve done a better job myself. Extremely sloppy and painful because she had no idea what she was doing. Will never, ever go back.
Ps: Their definition of Brazilian is to leave a landing strip, and they tried to charge an extra $ 20. Beware!

I wish I could give this place no stars. I bought a coupon from living social in the beginning of summer. when I called to make my appointment, not only was the girl on the phone rude, she also told me that they were booked until the end of august. that is almost 2 months from the time I called. I took the appointment. Just now when I was trying to call to confirm my appointment, I looked on their website and was surprised by a note saying that they are closed until September 1^st and the only way to reach them is through email. If i hadn’t wanted to call, I would have never known that they are closed because NO ONE CALLED ME to cancel my appointment. I find this place so unprofessional and I really regret buying that coupon.

I was going to try this place out ahead of time for my wedding day work but that didn’t seem to work out since I couldn’t get in the door.
NEVER buy a living social deal from this salon. EVER. PERIOD.
I got the voucher the first day the deal came online and have been trying to get in the door since. I finally gave up and just marked it as used. I like living social so I don’t abuse their returns too much. Money down the drain unfortunately and going to a business that doesn’t seem to care about making good first impressions.
They are now closed till Sept. 1^st. 2012 which I’m sure isn’t helping anyone who is still trying to get their foot in the door since the voucher expires in October. Good job whoever decided to do these during the same time. Good way to scam people out of their money.
Cheers.

I bought a deal on LivingSocial for 2 Brazilian waxes. Like Claudia, I called to make an appointment in mid June and was informed via their answering machine that the office was closed that week. I called again the next week and left a message requesting an appointment. I never received a return call. I called 3 days in a row, never got anyone live on the phone, and always left a message. No phone calls were ever returned.
I finally emailed them through their website, as I wasn’t sure how to make an appointment at this point. I received a response that day (June 29) stating that they did not have any availablility until August 1… over a month later! I decided to get a refund from LivingSocial on the deal, as I was not at all happy with Bela Luz’s service and the lengthy timeframe of even getting an appointment.
As if that isn’t bad enough, they just emailed me today to let their customers know that due to unforseen renovations and training of new staff, they are now rescheduling all appointments to after September 1. I find it absolutely ridiculous to make customers wait over 2 months to receive a service!
Avoid this place. Their service is terrible!!!

This place is a pass.
Mid-​June I attempted to set up a Brazilian bikini wax appointment. However, per the voicemail on the answering machine the salon was closed for the next week. Although, I left a message in an attempt to set up an appointment for the future I never received a response.
July 5^th, I email in an attempt to set up a appointment. July 10^th, I called and encountered the answering machine again– left another message. However, on July 11^th, I receive a brief email offering an appointment date, not time, for the earliest opening on August 21^st? When I called to set up the appointment, someone actually answered the phone!!!, I was advised that the next opening was August 22^nd.
Umm… yea, this place is a pass. Upon reading recent reviews, I believe it’s for the best. I have no desire to bruise my goodies and setting up an appointment was/​is wayyyy too much work!

At first I really liked this place. Whenever I’ve seen a Groupon or other type of voucher, I’ve got them because I enjoy the abaton and the fit body wrap. However, I’ve had negative experiences numerous times, so much that I ended up asking Groupon to refund my money recently so I won’t have to go back anymore. Here are some examples:
1. One one of my visits, I spent the entire hour sitting in the Fit Body Wrap equipment, wondering if it was working or turned on at all. The entire purpose of the session is to induce sweating (for the health benefits it brings), and about half-​way through I told the attendant that I wasn’t feeling anything, and she could see by looking at me I was not sweating at all. The entire hour went by, and the session was entirely ineffective. I have sweated other times so I know the machine is capable of heating up and that my body responds properly. I don’t know if the machine was broken or if the attendant just did not set it properly, but I later asked her directly for a make-​up session (at their expense) and she basically stated the machine works, insinuating that it was myself/​my body that must have a problem with sweating because it was turned on just fine. I found that offensive. Further, she never provided a comp/​make-​up session, which seemed clearly the right/​professional thing to do. That’s failure #1.
2. Later sessions have worked just fine – proof that I sweat normally. However, one of the sessions I went, they had run out of the protective barrier/​suits that cover the entire body to ensure my body’s sweat stays off of their machinery and also that I don’t have to touch the machinery (it’s like a sleeping bag) to keep things sanitary. For the session where they were out of these protective/​sanitary suits, they gave me a small, cotton hospital-​type gown, which meant that large portions of my body (especially my legs) were touching the equipment the entire time. I sweated all over the equipment, and I’m sure other customers did as well. It felt gross and unprofessional to not have the protective suits in stock. That’s failure #2.
3. My last session there, they had run out of the special spray you are supposed to put on before the session. And on top of that, instead of giving me the full 60 minute session, she stopped the session at 45 minutes (I was timing it)! Failure number three was the tipping point for me.
I have tried to be patient and flexible and accommodating, but this is getting ridiculous. On top of having equipment that didn’t work for one of my sessions (and not remedying the situation properly), on top of running out of critical supplies, then they didn’t even provide the entire hour which I had paid for? I find these repeated customer service gaffs unacceptable at this point.
I won’t be going back.

I love this salon and the nice, young lady at the front desk. This salon is very small but very friendly. I have only tried one service, the far infrared body wrap and I always feel good after a good sweat. It is in a great location right in Fairfax City. The prices are incredibly reasonable.

I just went to Bela Luz for the first time today, and I tried the 60-​minute FIT Body Wrap. This body wrap will make you SWEAT! I put it on the highest heat settings, and after an hour, I was covered in sweat… so I know it was working! After a few of these sessions, I wouldn’t be surprised if you lose a couple of inches and pounds. The staff member who helped me was very kind, and she even gave me a coupon for the package body wrap deal before I left. If I could afford it, I would be back for a session of body wraps. It’s the easiest way to sweat and detoxify, since it does all the work for you. Good place to go, I recommend it!