Sleep Number

my niece and husband went to the *bobs store* and ordered a bedroom set, was told
that it would take 3 weeks…(what, are they building it??) after the 3 week period, they still didn’t have the product the salesperson told them they could change the purchase and order something else, which would be just as good. This sounds like a bait and switch scam, theydidnt accept the offer and stood by their original purchase,
they finally received it several more weeks later.
I wouldn’t go there.

Don’t bother shopping at this store. I had a very insulting and sexist experience when I was shopping for a new mattress in December (12÷9÷13 to be specific — just now catching up on my reviews), and from the WOMAN salesperson of all people. First of all, when I walked in the store, I was the only customer. Three salespeople were congregated at their counter chatting away. They seemed annoyed that a customer came in to interrupt them, and probably did eeny-​meeny-​miny-​mo under the counter to see who had to go take care of this customer. Apparently, the woman salesperson lost and came over to ask how she could help me. She was haughty and had an imperious attitude.
I told her my husband and I are looking for a new mattress because our current one is giving us backaches. She asked if my husband is with me, and I said no. He’s at home taking care of our toddler so I could go do the preliminary shopping first. She then questioned whether I could afford to shop there by stating that their prices start at $_​_​K, then looked at me quizzically with raised eyebrows as if to ask «can you even afford this?» I said, fine, show me some mattresses. She reluctantly showed me a couple of their basic models, reluctantly answered my questions, and suggested that I bring my husband in to look with me and she’d be able to give me more information at that time. I told her, again, that I am doing the preliminary shopping to narrow down the choices before my husband is willing to come in because he hates to shop and we didn’t want to drag our toddler along. Then I asked a couple more questions about the different features of the mattresses and how they compared with Tempur-​Pedic, she again reluctantly gave vague answers and said she’d go into more details when my husband comes in. At this point I lost patience with her and told her that I don’t need to have my husband here as I am the one who usually makes decisions on big ticket items, and that it is insulting that she thinks I cannot shop for a big purchase without a man. She apologized, but I told her she just lost a customer, and left. By this time, there were several other customers in the store who witnessed the scene.
I’m amazed in ²⁰¹³⁄₂₀₁₄ there are still people who think that a woman can’t make a big decision or a big purchase without a man… esp. coming from another WOMAN (albeit middle aged)!
They definitely lost a customer because I ended up going to a Sleepy’s in Arlington and purchased a high-​end Tempur-​Pedic adjustable bed, two Tempur-​Pedic pillows, and high quality mattress pad from a very nice, patient, and friendly SALESMAN. I did the initial shopping at that store by myself, and did not encounter any sort of sexism or rudeness from anyone there.

I called before I went in to make sure they had the pillow in stock my wife wanted. After checking stock the guy I spoke with on the phone took the time to ask me several questions to make sure it was the one she wanted. He asked if my wife liked a firm pillow or a soft pillow. He went on to explain that the pillow I called about was a firm pillow. I told him I wasn’t sure if she liked a firm or a soft pillow. He said that’s ok, if she doesn’t like it you have 30 days to exchange it. When I went to the store to pick it up he took the time to show me how the thing worked. I like that they took the time to make sure I was happy with what I was buying. Great customer service!

DO NOT GO HERE! I will never walk into this store again. My parents are in the market for a new mattress and asked for my assistance on doing some research. My mom has terrible back issues from a previous injury and their mattress needs some updating. I had been looking the the Tempurpedic and decided to also explore a Sleep Number. When I walked into the store, I was never greeted, asked if I need helped, or given any type of assistance. There were at least six employees sitting around with nothing to do; one playing on his phone the entire time. While I walked around, trying to figure out what mattress to look at, the employees were chatting and hanging out at the front desk. Finally, annoyed, I walked up and asked someone a couple questions. When I asked them what set them apart from the Tempurpedic, the employee kind of brushed me off and laughed in my face. At that point, I thanked him for his time and walked right out of there. I had read great reviews of the Sleep number but will never buy one of their products after the way I was treated by their employees.