Sleepy’s

Jack Thakral was so helpful and is very professional. He really went out of his way to help us out. Thank you!

Henry was a very helpful and knowledgeable salesman. The best part however, was that he wasn’t pushy and was patient. We came in on a Sunday to look for a new King mattress but decided to think about it over lunch after we spent a good 1 – 2 hrs shopping around. We shopped around after lunch and found a similar mattress for a few hundred less, but decided that because of the service Henry provided that we would purchase the mattress from him. Had the bed about two weeks and are very satisfied with it. Thanks Henry!

I bought a new bed and box spring, buying it was a good experience. But when delivered the box spring was covered in mud. I called the store I purchased it from to ask a question, the person who answered the phone would not even hear my question. Just had no interest in me at all. Completely rude. Will not buy at Sleepy’s again.
Second mattress delivered was just as dirty as the first. Tomorrow will be the third try for a clean bed to be delivered.

We were helped readily, and were not encouraged to purchase or even browse the more expensive mattresses. My son, a toddler, had a ball with jumping about, and the staff was quite patient with us. I was able to purchase a twin and a queen mattress, both with box spring and frame, for around $ 1000. This was an accomplishment itself. To note, they had a great sale all around.
What was even more impressive was the delivery and assembly staff. They gave me a window of 12 to 4, which usually is awful… but they arrived before 12, having called me as they were 10 minutes away. AND WERE DONE BY 12:20! They worked more efficiently than I have ever worked in my life. They were incredibly impressive and kind.
I hope to not buy mattresses again for some time, though this was a very positive experience.

My wife and I recently purchased a mattress from this store. The sales associates who assisted us was phenomenal; I mean incredible with his ability to diagnose our needs for a new bed. This associate, Darrel, turned out to be a district manager. We weren’t even interested in purchasing a mattress on this visit; as this store was our first stop… The invaluable assistance from Darrel; combined with his insightful knowledge and genuine concern for our well-​being led to a purchase on the spot. Free next day delivery service was also incredible and they wrapped up and moved our old mattress free of charge.
One minor complaint throughout the process however; through no fault of Darrel, was that the mattress cover that was delivered was not what we expected. The deliverers took the mattress cover back and had me call some customer service rep who said the new mattress cover would be delivered free of charge later that day… Hours passed until I attempted to call the store back. Nobody answered on the first two attempts. An hour later; Tony, an associate I recognized from the day before, fielded my call. Tony brushed me off quickly with a mumbled «yeah yeah I’ve got your number I’ll call you in ten minutes…» Yet another hour passed before I called him back; now my day was already literally being wasted over a mattress cover. Tony AGAIN tried to hang up the phone before even hearing me out. I was forced to assert myself with a «Hey look! Hear me out for a second. I’ve wasted an entire day over this I just need to know if I need to come into the store and get the mattress cover myself.» After briefly hearing me out Tony said words to the effect of «yeah, yeah just come in… That be better.»
After driving all the way out to the store, Tony tried to inform us that the zip-​up mattress cover we were seeking didn’t exist. Then he went on a tangent telling us that we didn’t need this because it wasn’t approved by Tempurpedic and insisted we should keep the old one. He even interrupted me as I was explaining that the mattress cover delivered didn’t fit our mattress with «–no, maybe in your mind it didn’t fit the mattress.» At this point I asked for a refund on the mattress cover and departed the store… We went down the street and low and behold, Mattress Warehouse had the zip-​up encasement we needed; ending this epic adventure.
My wife and I agreed that we would not have purchased a mattress from Sleepy’s had Tony attempted to assist us on the first day. Had it not been for Darrel and his unsurpassed expertise at his craft; we would have certainly gone somewhere else for our mattress.

So unfortunate, was in there today and had a hard time getting someone to help us as only two people were working memorial day weekend. As we left one worked yelled «sorry» across the store in a frustrated tone. Not, we are busy here is our card call us if you have questions. Regardless, I called later to ask for a quote on the tempurpedic we were considering, the gentleman who picked up after about 20 rings answered «sleepys» in a very curt tone and when I asked for a quote was told he would call me later. I would have waited on hold if he had said they were busy or asked politely. When I told him there was no need to call me back (over it) he said «ok» and hung up. Big potential purchase to waste :(