Twins Ace Hardware

Twins Ace Hardware on Main Street is my go-​to hardware store. If on a rare occasion they do not stock the item I’m seeking, they’ll tell me where to find it. The staff is friendly and helpful, and I appreciate the fact that they employ a lot of young women in positions that require hardware and repair knowledge. I also like shopping for those odd kitchen items that are handy, such as small bowls for food prep, unusual tools that fit into my pocket, and even yummy caramels at the check out counter. Great sales staff, great selection — just great all around.

Three years later, Ace is still the place with the helpful hardware folk. They are attentive, helpful, and down right nice. They carry Stihl, Miele, a great selection of bird seed, a nice selection of kitchen items, Zar stains, and a lot of hardware products. Heck, you can get French white ware if you need it. Amazing store.

This is a wonderful, family owned hardware store in the center of Old Town Fairfax. This isn’t the type of place where you can buy everything. Certain items aren’t sold here, but for what they do have, they will help you find and answer any questions. I’ve never been in a store that was so amazing with their customer service, literally as soon as you walk in there are people asking if they can assist you with finding whatever you need. Sometimes I just want to look around and usually I find what I’m looking for and then some.
The keys they make in the store work everytime. Its almost like a guarantee! Its not like the big box hardware stores that do not care about whether you buy from them for not.
This place genuinely cares about its customers and it shows. I’m glad this type of store still exists.
Check out Twins Ace Hardware before going to the big box stores and I think you’ll enjoy the kind of service that used to exist across the board, but now only exists in certain places like this one of a kind, find!

Love love love this store! They go out of their way to help the customers. Every associate seems to really enjoy working there and want to help. I don’t even know if it is more expensive than Lowe’s or Home Depot, but frankly don’t care. I will continue to come here for the excellent customer service.
Oh yeah, and they’ve always had whatever I have needed, from a small plumbing part, to play sand for the kids, to cleaning supplies, to winter necessities — all here!

Just a repeat of what everyone else has said. This place is ALL about the customer.
I called
before placing an online order to ensure the item (gift) would be delivered in time (within 5 days). When it was obviously not going to make it, I went into this Ace location to see if they could help. I don’t know how, but but they made it happen!
Fast forward a month. When it became evident that area would be hit by a sweet snowstorm late in the year (yesterday) this Ace made sure to have an order of shovels and ice melt come in. That was smart on their part, but they went above and beyond when they stayed open late so folks could get the salt when it wasn’t delivered until an hour prior to closing. That’s just caring about fellow man-​kind.
You may pay a smidgen more at this store, but you’ll leave saying «yup, the extra $ 5 was worth it.»

I love this place. The staff is friendly and always incredibly helpful. Every time I go into this store, someone offers help. You just don’t get this kind of service in other places.

Twins ACE in Fairfax is as close as one can get to the «Mom and Pop» stores of times past. Everyone who goes in this store on Main Street is greeted by the fantastic customer service staff who are extremely helpful, friendly, and knowledgeable.
The store is community oriented, and strives to «give back» to the local community for which they serve whether it be collecting cleaning supplies for a domestic violence shelter or collecting used strings of Christmas lights to donate to nonprofits. The list of recipients of their generous contributions is extensive. It’s hard to believe the business can remain viable due to their generosity.
The community needs to support this family owned and operated business for this small business does much to support us. ACE is definitely the place. THANK YOU Twins ACE Hardware.

Very good customer service, its a smaller shop (compared to Lowes and Home Depot) but it has pretty much anything you need in regards to home/​business maintenance. The staff is always very helpful and willing to go the extra mile.

Ever since the big chain hardware stores went to automatic key cutting machines, the key copies work about half the time. I would go back and have them recut, if it wasn’t such a hassle. Instead, i usually just eat the $ 1.50 and try elsewhere.
That was until i tried Ace.
From the moment you walk in the door, you can tell they care about customer service. Finding someone to ask for help is amazingly easy. The guys working the key machine are very good and i haven’t had a problem with any key I’ve had them make. This store is the reason why the neighborhood hardware store was so popular for decades.

So much nicer than going to the behemoth stores of hardware/​home ware. Staff is friendly, assists you right away. And best of all – not only can you buy just a couple of hooks or screws you need instead of bags; but they also have a great selection of candles and fun accessories for the kitchen and home… who knew? As they say…
ACE IS THE PLACE!

We walked into this location on Monday the 10^th 2014 5 minutes before they were supposed to close. After having the most difficult and unpleasant experience at home depot we decided to give ace a try. As soon as we entered we were greeted by the cashier. After a few minutes the gm Vincent personally assisted us, found what we needed and even offered us coffee. He kept the store open for us and took great care of us. Vincent is a true asset to this company and I highly admire his dedication. If anyone from ace reads this please take the time to thank Vincent for us. Mabast, the guy with the paint that was almost impossible to match :)

I absolutely love this store! It may be a little pricer that your box stores but the customer service and knowledgable staff make up for the difference. I am always greeted by a friendly staff member. If I need assistance finding something, I’m actually walked over to the item and not just pointed in the direction.
My bathroom fan gave out, and I hired a «handyman» to replace after purchasing a new one at a box retailer. Well the handyman said it wouldn’t fit. Ugh, what a disappointment. I mentioned it to my Dad in California, and he said to go to Ace. Took my old (dirty fan) and the new one into Ace. Found out, all I needed was a simple screw. Cost me less than $ 1.00 and the young man offered to put in the new screw. WOW… what service! Thank you Ace for outstanding customer service and knowledgable staff. I will never shop anywhere else — that’s a promise!

I was looking for vent bird blocker since we moved to pwc… stopped by on my way from work… nice layout but very narrow isle… they carried the bird blocker which i was looking for… quick service no lines… wish they have Ace near Haymarket ;)

I really like this store. I went in there this morning. I need two screws. Yes two screws. I got helped by a man who knew a lot about screws. (I know nothing about screws) He helped find to that would work for my task. On the way out I bought grass seed and some paint. At Home Depot I would have had to buy a box of 50 screws.
Several months ago I bought some lock sets that rekeyed for me without hassle too.

I love this store, because everyone knows what they’re talking about. My first choice is to talk to the owners, who always seem to be there. But even the high school age kids seem to know what they’re talking about. One slow Friday, I reluctantly asked a high school age sales clerk about the paint. He was surprisingly good at answering my questions about the different paint brands.
In addition, the store seems small compared to Lowe’s and Home Depot, but I’ve always found what I needed here. (I think the main difference is they don’t have the massive lumber and garden sections at Lowe’s/Home Depot.)
There’s 2 reasons I don’t come to this store more often. First, the location can be kind of annoying when I’m not interested in navigating the traffic through downtown Fairfax. Second, 8% tax! I think it’s because Ace Hardware is located in the city of Fairfax. I recently bought 4 cans of paint for $ 100, and was unpleasantly surprised when I looked at my receipt and saw that the total price jumped up to $ 110. That’s a dinner date for 2 at Subway that went to the government instead.
That said, Ace has a Groupon-​type deal going on at least once or twice a year, and that helps me overcome the 2-​location related reasons for not coming here more often.

I have started coming to Ace Hardware since last year since their customer engagement is top notch. It has certainly replaced Home Depot. Unlike Home Depot, you don’t have to chase down someone for advice or finding the right gear for your project. The staff is knowledgeable, very polite and helpful and very engaging.

I am so glad that this hardware store is only a few miles from my house! My husband and I are in the process of redoing our house after it was thoroughly abused by the previous owners. We have been pleasantly surprised over and over again by the stock they carry and the staff. Everyone who works there is good at answering questions, personable and behaves as if they work at a neighborhood store (recognizing regulars!). It is so refreshing to get this kind of customer service every time I go there. It has gotten to the point that if I need anything from the hardware store, I will immediately go get it because I know the folks at Ace will brighten my day.
Some of the particular items I have been impressed with:
— stock of no VOC paint plus extensive knowledge of painting tools and techniques
— plumbing components and issues (sinks and toilets in particular)
— selection of mason jars!
— sale section upstairs
— all of the staff and the manager

I discovered the wonders of Twins Ace while looking for a turkey fryer to fry up a few hundred chicken wings for our super bowl party. I hit up all the big box stores and was convinced I would have to pay overnight shipping from Amazon to get it in time.
My MIL (who grew up with a local Ace Hardware in PA) suggested I stop in. «It’s a smaller store, I doubt they’ll waste precious shelf space on an off season item,» I argued. Famous last words. I don’t know how they pack it all in there, but they do. Turkey fryer procured, kitchen saved from smelling like a grease pit.
Since then, I’ve chosen Twins over Home Depot a dozen times – not just because of their selection, but because of the personalized service that is so easy to get. From lag bolts to organic, non-​GMO seed packets for my garden, Ace delivers.
Moral of the story: if you’re looking for something weird and can’t find it anywhere – try Ace.

This place is a small neighborhood hardware store! They have the nicest, friendliest, and helpful staff. There is a little of everything in this store. Parking is convenient and someone will always help you when you phone them… unlike the big box stores.

We LOVE, LOVE, LOVE this store! You’ve read about the world class great service — it’s true. The owners obviously are customer service-​centric! Kudos to their employee training. The employees are all wired to be able, for instance to have someone checking the stocking on one item while helping the customer with something else.
I was looking for a special brand of weed killer and they did not have it in stock but the owner took the time to explain that a particular wholesaler that used to provide it had gone out of business and that a new supplier was being engaged and he hoped to have it soon and offered to call me when it was available. I didn’t want him to go to the trouble of calling me, but the next time I was there, my weed killer was in and stocked. Even my wife raves about, of all things, «the helpful hardware people.» if all stores took customer care as seriously as ACE, the world would be a better place… (hey. That rhymes!!)