U-Haul Moving & Storage

The best customer service that I have worked with in a truck rental. The guy gave me the best flat rate fee he could find. He was available on the phone to help me at another UHaul station when I had certain questions. In addition, he provided the same great service for my friend to find her the best deal when she went there about six months ago. I wish all customer services is as good as this UHaul is!

I’m not going to talk about the office because the only thing you care about is the truck and the process of getting/​leaving the truck.
We got the 10′ truck to move locally for a few hours. The truck was in good condition. No issues. The issue I had, which I think is HUGE, was the contract. The gentleman who did my papers printed out the initial odometer reading that was off by over 500 miles. He scratched off that number and wrote in a new number that was actually still roughly 200 miles over. I didn’t notice this until I was returning the truck which threw me in a bad mood since they charge you by the mile– each mile I drove cost me a dollar and some change so I was looking at a hefty price for 5 hours of local use. The office was closed at the time so I had to call their customer service line where the woman on the line made a note and told me to contact the office first thing in the morning telling him what happened and to look at the note she wrote. I did and the manager there fixed it for me.
All is well but the hassle was completely avoidable.
DOUBLE CHECK THE CONTRACT AND TAKE A PICTURE OF THE ODOMETER AND GAS BEFORE AND AFTER USING THE TRUCK.

I needed to move 3 pieces of furniture recently from Alexandria to Fairfax. Having a small sedan, I knew I needed a larger vehicle and since U-​Haul is somewhat a household name these days, it was my first thought when looking to rent a truck. Using the generic U-​Haul website (I say generic because it’s their site for the entire company, not just VA or this shop itself) I was able to reserve a Pick-​up truck for 4 hours for $ 19.95 and .59 cents a mile to be picked up at 9am the next day. It just so happens that the next day, the heavens opened up and the rain poured and poured. Knowing that I didn’t really want to have an open-​bed truck for the day’s move, we still went to the Dorr Ave location hoping to work with the people there to get a covered vehicle. Upon arrival, the parking lot was full of trucks (first good sign). Parking was a little rough as there really isn’t dedicated customer parking (a mix of rental trucks and customer’s cars) but once we got that out of the way, the rental experience could not have gone better. We walked into the shop (which smelled slightly of fresh paint — possible sign of a new business/​owner??) and was greeted by a very nice man who spoke fantastic English! (second great sign). He was very cognizant of the weather and my hesitation to continue with a regular pick-​up. We asked if he had anything else even though we had reserved the pick-​up. He had a cargo van available at 10am (not going to work) and a 10 footer sitting ready. We reluctantly accepted, expecting a large increase in charge. The very nice gentleman gave us the larger truck at the same mileage rate as the pick-​up without the slightest hesitation or us asking (third excellent sign). I could not have been more thankful knowing that I was going to have to move these items in the rain and the frustration that that already brought. We were able to complete the move in the 4 hour allotted time and brought the truck back with plenty of time to spare. U-Haul’s system for returning the vehicles at the same level of gas as you took it with is somewhat complicated in how they want you to estimate the amount of gas needed so I will say that was not the most fun to try to figure out, but that certainly has nothing to do with this location (Note: about 4 gallons and $ 15 (@ $ 3.57 for unleaded) was needed to return a ¼ tank to the ³⁄₈ I began with). We ended up going over the estimated 30 miles by 23 (ya, my bad) but the gentleman, who remembered us form that morning and greeted us very cordially, was able to quickly assess this and get us on our way so that we could go enjoy our new chair, ottoman, and bookshelf. The truck itself had fantastic wiper-​blades (thankfully) and seemed to be cared for very well. Lights and blinkers functioned and the bed was very clean, making the move that much nicer. It certainly did not smell which I very much expected since when people move, they sweat and smell and being a moving truck and all… but I digress. I had not read the reviews on Unilocal prior to using U-​haul or this location and most likely would not have had I. But I was incredibly impressed with all aspects of my rental experience and would truly recommend this location of U-​Haul to anyone needing a truck for a move.

AVOID AT ALL COSTS! My boyfriend and I rented a Uhaul to move from Virginia to Michigan. First, they lost his internet order. Next the cigarette lighter was broken. Turns out the entire inside rear tire was split open. We didn’t figure it out until we got on the road. When we called these local guys they tried to say my boyfriend filled the truck too full but it was a 2 bedroom truck with only 1 bedroom full of stuff. The guy interrupted my boyfriend refused to listen and directed us to the national hotline. The national people were great sent out a tire guy and got it done. However, when we looked at the safety checks it turned out they had not done any of them. The tire guy said the tire had been flat since we left and could’ve been very dangerous. The whole thing took three hours off an already 10 hour trip. Awful awful awful. Hopefully UHaul pulls their license.

Office itself was small, spartan, and a little grungy. However, the folks there were friendly and got me the van I asked for when I asked for it. It was clean and I had no issues with it at all.

I cant give a lower rating then this!!! This was one of my all time worst experiences. First, I got on the internet three days before I needed my truck, put the location I wanted and the truck needed. Gave my credit card and confirmed my reservation. SO, when Monday morning rolls around and I am at my pickup time NOBODY is in the office!!! I ask the guy next door at Maaco, and he said they had not showed up to work yet, usually they are here. So i call a Uhaul number in woodbridge and the customer service rep checks my confirmation number and he mentions this site is closed for today and he doesnt know why, but the computer should NOT have taken my reservation… REALLY, YOU THINK!!! So, he said he would call me back and try to find another location that has a truck for me, and you guessed it he didnt call me back until an hour later. I told him I have four guys waiting for me and to please call me back regardless in 15 minutes, he didnt. So i went to Penske truck rental and picked up my truck. I WILL NEVER NEVER use this rental company again, they are unreliable and expensive.