Solano Property Management

FIRST AND FOREMOST LOOK AT ALL THE PREVIOUS NEGATIVE REVIEWS SPEAKS FOR IT SELF. VERY RUDE AND UNPROFESSONAL LIES… MS BLAKE HAS THE WORST IMPATIENT CUSTOMER SERVICE ATTITUDE JUST NASTY ATTITUDE HOW CAN YOU EMPLOY A PERSON LIK
Its been a while since I have wrote a review but I feel compelled and obligated to let any future tenant who may apply here for a property, lets start with I went in the office and was greeted with a half ass smile may I help you from the receptionist. I asked her for a listing of different properties available she points to the wall and say’s that’s a updated property listings. I said ok can you tell me all requirements needed and approx how long will it take for an answer? the receptionist states 3 to 5 buisness days if APPROVED or not or if we have any issues we will give you a call. I applied for 3 OPEN vacancies. they want you to list your first, second, and third choice. I waited a week later and called the fairfield office to inquire I was put on hold immediatly after the greetingfor approx. 7 minutes to only find out there has not been an approval or deny but you should go look at the property first. so I called the property manager what a dam joke wasted my time going there the office hours open until 4pm I arrived 3;30 pm she was not there. too make a long story short. I mhave made numerous of call rude workers answer the phone especially she was alway short and nasty when I asked her a question what a waste after more repeated callsto the office says oh its not avsailble anymore its been put on hold. here it is now week 2 still no call vfrom the office to let me know if I’m aspproved for any of the vacants I selected everybody plays dumb and stupid and don’t seem to know anything. it looks like they playing credit games lets keep propertyvascant until we get the top applicant and pick from there any we keep others on hold if that’s what we havce left. bottom line this is a game proprty management and if youhave over 2 weeks to see if you get a call back this is the place for you, whar a waste never again

Are property Manager Cathy is so great she always there to help us when something needs be fixed we and appreciate her very much. And her Maintenance gentleman Adam is so wonderful you couldn’t ask for better man he’s knows so much and make sure his tenants are pleased with the work he does he’s very reliable. Thank you Very much

********terrible in every aspect of their responsibilities*******stay away it is a scam***********

I am most definitely disappointed at the lack of professional etiquette from this company. Whenever I try to get a hold of anybody, from Shannon Ramos, Lindsey or Meri Mendoza I get immediately sent to voicemail. Which isn’t even the worse part. What really gets to me is that I don’t ever get a call back.
I’ve been dealing with them for the last 6 months in which not once have I gotten a problem resolved, a situation settled, nor a simple update as to what’s going on.
Since the first month I moved in, my kitchen sink started to drain into my patio. Creating a mess, causing a horrible smell and a plague of insects, cockroaches and flies. Six months later with an average of 3 calls a week, endless voicemails, rarely a reply from anyone, and 4 random «plumbers» that unexpectedly and inconveniently showed up at my door I now have a cracked kitchen floor, an uninstalled dishwasher and a muddy mess in my patio.
If that wasn’t bad enough, whenever I did get a call back they seemed to belittle the problem. I’m sorry if I don’t want bugs and insects crawling all over my kitchen, and near my 3 month old daughter! I had to be so persistent for this to be solved, but the 24-​hour notices and «friendly» calls we’re quick to be delivered as soon as they needed to show the property to perspective buyers!
Their lack of communication skills is horrendous. I wasn’t even informed that my property manager had changed. Apparently Lindsey wasn’t doing her job and «left a mess» according to my new property manager Meri Mendoza. Not that she has nor is doing a better job. She should stop gossiping and start replying to all those messages that sit in her voicemail!
I just find it shocking that the fact that I pay my rent on time every month, I keep the property clean, and that I ask for nothing other than for the essentials to be fixed isn’t good enough to get these issues resolved.

I heard less than pleasant things about Solano Property Management but decided to give them a try anyways. I was first in contact with Blake and she was awesome! I shot her an email with everything I was looking for in a house and she quickly responded with a list of homes (and I believe an application too.) Living a few hours away, she let me know I could overnight my application to her.
When we found a house we liked, that was pet friendly and that was in our price range, Susie let us know when the current tenants would be out and when we could view the home. She was extremely flexible with us knowing that we lived so far away. By the time we move in (which is in a few days) the whole process took about two weeks. I’m not saying everyone can be moved in that quickly, I’m just saying that’s how long it took us.
My advice is to fill out your ENTIRE application. Write N/​A in the spaces that don’t apply to you. If you do have a question about something, give them a call. I’m pretty sure I emailed Blake three times in one day.
When turning in your application, have EVERYTHING ready. Make copies of your DL, Income Verification and since we have pets, we included their pedigree.
Have your application money with you. I believe they take cash or checks.
Understand that the rental market is competitive and you might not find something right away (we’ve been looking for months)
If you don’t hear anything in a few days, give them a call. They’re busy and may have not gotten a chance to call you.
Last but not least, check your credit before you apply. If it’s less than perfect, it doesn’t hurt to ask if they will accept an extra deposit in place.

Went into solano property management to view a home. When I walked in there was 3 employees talking to each other, neither one of them greeted me when I walked in. I said «hello» and got no response. The young woman at the front desk was very rude when I asked her about possibly looking at a property. She told me that he property was not available to be shown until August 15^th and that was it. They will not be getting my business anymore.

Solanopm​sucks​.Com
Same as others, be warned if you don’t have stellar credit and very high income they won’t give your application much attention if any, they took 3 weeks to get back to me, save your money for the «application fee» and the credit inquiry on your credit report. Better to deal directly with the home owners than this property management company. They also denied my application due to a collections account that has been paid, never followed up, I had to call them to ask them about it, they knew nothing about my file, gave vague general statements with little care or concern about my situation. Even worse, «blake» at the front desk had the audacity to ask me about this Unilocal review, long story short, they wasted so much of my valuable time and money, check out Solanopm​sucks​.Com

My experience with Solano Property Management was ridiculous. I had went there to look for a house to rent. My lease with my current resident was coming to an end and I have heard so much about this property management that I thought I should give it a try. Little did I know I was going to be dealing with unprofessional and unorganized people.
I first looked at serval places and decided to put in an application for a house my husband and I liked. $ 50 total for our ridiculous application fee. To only be told a day later I did not qualify because I didn’t make 3 times the rent. (when I get housing allowance in the military) so I turned in a letter from my husband’s job stating how much his income would be just so it will show them that we make 3 times the rent. (has already been 3 days)
Then they tell me that my parents and brother (whom I would decide to move into my house like in ⁷⁄₈ months later which is more than half way through my «1 year lease») would have to turn in an application as well (now that’s + $ 75).
Waiting… Waiting… waiting… (now has been 1.5 weeks) still have not heard anything. I call and I call to check up on my application. They said that they are still processing it.
Waiting…waiting…waiting… (now has been 2.5 weeks) still nothing. I call again and they tell me that the lady doing my processing is currently not there and she would return Monday. So when she returns than she will discuss my application.
Now has been 3 weeks. She doesn’t call, so I call her only to reach voice-​mail several times. Until she returns my call to finally tell me, after 3 weeks that the house was rented out to someone else and that if we wanted to put the application in for another house.
So we told her another property we wanted the application to go towards so that my $ 125 doesn’t go to a waste. I left several messages and even came into the office to tell her which property we wanted.
Waited 3 weeks and heard nothing back. I just gave up. I eventually just lost all respect and patience for this Property Management. I wish to never deal with them again. Took my $ 125 & lowered my credit score all for their joy. Very terrible organization.

The young lady up front (thin with the nose piercing) was rude and unprofessional. No customer service skills whatsoever. I was pretty disappointed.
I will not be renting from this company.

Thanks to Solano Property Management we wasted over a week of house hunting and when your lease is ending at a current residence and you’re trying to move into a new residence in a limited time frame (2 months in advance), that’s an extremely detrimental issue. We originally chose to use Solano Property Management to find a house rental. I do like the fact that you can pick up keys to view properties on your own and have a readily available listing of propertiies at their offices. The issue is that the employees were very unorganized and unprofessional during my visits. We drove an hour to the Fairfield location numerous times to view properties before making a choice. We submitted an application with a $ 50 application fee for three properties, waited over a week for return call (they said they would call us in that time frame after contacting owners and processing application). We never recieved ANY contact from Solano Property after submitting applications. We then contacted Solano Property Management and were informed our application had been misplaced and not processed or submitted to the home owners. The properties were rented to other applicants. They did refund us the application fee. I would be hesitant to recommend Solano Property Management to anyone.
We luckily found another property managment soon after.
Crown Realty Property Managment in Napa. They are much more organized, professional, and pleasant to deal with as a property management. We went to an Open House for a property and submitted an application the same day, recieved confimation of approval the next day, signed the lease the same week. We were contacted during the process by e-​mail and phone. I would defintely recommend Crown Realty Property Managment if you’re looking for a place.

This review is based off other property management companies in the area. If you can afford to avoid this company do it. They are unprofessional and openly rude. The few times I was in the office I overheard the employees yelling and disrepecting tenants who came in for problems. I then found 3 properties I wanted to apply for, did the application waited 2 weeks. Called and was reflected to all 3 offices in reference to my application. Long story short my application was lost and never processed and the properties was award to other people. We did get our refund but based off my experience of other reviews of this company I wouldn’t recommend using this company. The management needs to reevaluate how they train people to interact with people and basic office management skills

SPM does a good job managing our rental properties. We get monthly reports and prompt attention when issues arise. We have been able to rent our homes quickly saving overhead which we appreciate. I refer SPM all the time to friends and clients.

We found our current rental house through the Fairfield location. Processing paperwork was interesting considering my husband was deployed, but they worked with us well. Once we moved in, all of our initial concerns were fixed promptly. Although never having direct contact with your landlord is a bit awkward, we are happy with the services SPM has provided.

We have been working with them since July 2014, they have been responsive to issues with the home (leaky toilet, broken ceiling fan), by responsive I mean calls back with 24 hours and the issues fixed within two weeks. The handyman is very nice, friendly, and fixed the jobs right the first time. We have dealt exclusively with Evelina and she has been easy to work with and friendly. We have been very happy with them.

My experience with SPM has been very pleasant. Jim at SPM Fairfield, is fantastic. Good guy. Went out of his way to assist us in anything that we need and I really appreciate. The ladies there are also very nice. Would recommend.

I’ve used them twice to rent my property. Ask for Stephanie she gets the job done. Also decent price for advertising and showing your property. Plus they do all the background and credit checks for you. Reliable and kept me informed and totally professional.

I tried renting through them (called multiple times within 3wks) about a property that had been listed since May. was told I would get a call back for a walk through. then one day (after no calls back) the sign was gone & someone was moving in. this is terrible business!
I called the benicia office btw

This place is horrible. They do everything they can to get the applicant to pay double deposit. If you do not have a 700+ fico score don’t bother. They push applications through taking and demanding a double deposit if your credit isn’t perfect even if you have stellar rental history, almost all of the properties in our price range were in extremely bad need for repairs! They don’t believe in calling you back, and treat you as if they are doing YOU the favor. I could understand them wanting a double deposit if the credit was bad & the rental history also. But come on… this place is a good place to get ripped off and targets poorer people. I’m sure the 5 star review is one of their employees. Stay away from Solano Property Management! Voted #1 IN 2010 by what crack head? And btw it’s 2013 now.

Don’t mess with them, they kept my 1500 deposit and I left there house immaculate. Do not mess with Solano Property Management!!!

A great place to have manage your rental and a great place to rent from!