Buckle

LOOOVE this location! It’s bigger than others and from my experience, the employees are much more genuine. They know me by name when I come in and they start setting up a dressing room for me as soon as I walk in. Tiffany, Ryan, Jarod and Ariel are always so sweet and they even remember my sizes! I shop here 50% because the clothes are adorable and 50% because the atmosphere makes me feel so comfortable and pampered. I used to live 30 mins away and I would still make the drive to this location. HIGHLY RECOMMENDED!

Every time I walk into this store, it’s like a reunion. Everybody remembers you. Great attitudes. Very helpful.

Great store and people always willin to help. Sizes on the other hand are a problem at this location for a guy with my build. 31 waist.

I am completely disappointed. I’ve been shopping at this store for several years. Before that, I shopped at the store at Collin Creek Mall in Plano. I will preface this by saying that most of my closet and dresser filled with items purchased at Buckle. On any given day, you’ll probably find me wearing something from Buckle.
In the past, I have always been told that if I ever had a problem with anything just to bring it back and they would exchange it for me. Today, I decided to take two shirts in for exchange that had issues with the seams under the arms shortly after purchase. When I arrived at the store, I dropped the items off with the manager. I then spent a fair amount of time shopping for new shirts, shorts, and jewelry.
When I got done trying on items and went to the checkout counter, I asked if they were providing me with a one for one exchange or a dollar amount. The clerk told me that I would be credited for the sale amount on the damaged items. This amount was much less than I had previously paid. Plus, I wanted to exchange the item for a like item and was not looking for a refund.
The manager proceeded to tow the company line and give me a new story about how after 60 days blah blah blah, but that they would make an exception for me this one time. Based on what I had been told with my thousands upon thousands of dollars of previous purchases, this should not have been a one time exception but simply honoring promises that were made before. The previous two store managers had told me the same thing about how they would exchange or fix any issue with any item in the future. When I was initially told this, I thought it was such an awesome customer service stance that I decided this was a company that I wanted to do business with. However, their promises proved to be papier-​mâché. Taking care of me had now become the exception to the rule rather than following through on their word. I am not sure if this is the corporate policy or if this was simply the local store manager, but I feel like they made big promises to get the sale on the front end and wanted to make excuses on the backend.
Am completely unimpressed with this, feel like I was shorted on their original promises, and do not know if I want to do business with this company, this location in particular, ever again. I don’t mean to get ticked off so easily over something, but I have spent a lot of money with this store and it feels like they don’t want to honor the promises of customer service that they made to me in the past.
I’m not sure why, but even after being treated like this, I spent about $ 1000 today. I’m considering returning everything in making my purchases elsewhere.
I will say that the young man that helped me out with my new items was very helpful, as are all of their associates when I’m shopping for new items. But the rubber meets the road when you have a return or an issue with an item purchased, and this is where Buckle has completely failed.

Will not replace studs on $ 80 jeans after 30 days. Other Buckles have in the past. Polite but was not interested in any after sales service. The Mgr. (Ryan?) would not lift up a phone to help me — said that since I did not have the receipt I could have gotten them at another The Buckle store or Cavenders. My gosh, I was not asking for a refund or exchange I just wanted to have a stud put back on a pair of Miss Me Jeans. Usually my family has a great experience at The Buckle, but not this store. Too bad for them. Avoid this Buckle store — take the time and drive to another.

Elizabeth was immensely helpful in trying to find a pair of jeans that not just fit, but that I liked. I’m a senior citizen, so Buckle isn’t one of my usual shopping destinations — but I thought I’d give it a try. I love their selection and Elizabeth was so very helpful and very patient, picking out jeans to my specifications a couple of weeks before my actual purchase. I would highly recommend their products, their staff, and Elizabeth, in particular!

If your looking for the best personal service with clothes shopping this is the place period! Ryan the manager goes out of his way to provide the best stand alone customer service I have ever experienced. He will do his best to get you in the clothes that undoubtedly make you look and feel great. Haley rocks too! My wife loved how she helped her find the right look and fit and that is a huge plus for me. If they don’t have it, they can get it. If u call ahead they can put your size and brands aside for you to try on when you get there. Try em out you won’t be disappointed.

Become BFFs with Haley. She will fit you into the perfect pair of jeans and if something’s not in stock, she’ll order it for you and ship it to your house for free.
Layout is always new and up-​to-​date, employees are friendly and helpful. One of the best Buckle locations in DFW!