Tricked Out Accessories

Repaired my daughters cracked iPhone screen. Cheaper than all the other places I called. Staff was very friendly and helpful.

I walked into the store for an iPhone case. Tanner Smith was very attentive to my specific needs. He didn’t hover over me the whole time when I was shopping, so I was very impressed! Thank you for all your help

I visited the Station Park Store in Farmington Saturday night, 12 Dec 2015. I let the 2 employees know that I had an iPad Air 2 and was looking for a case. After deliberation, I decided to purchase one. I felt the guys were definitely a little pushy, but they are sales guys, so I didn’t expect much less. However, when I purchased the case, he handed me my merchandise with the receipt, but not with the box that the case came in. In fact, one of the employees had taken the case out of the box and I don’t know where he placed it. The next day, I noticed the volume buttons didn’t work because they had sold me the Air 1 version. My wife tried to take it back, but they told her that without the packaging, they couldn’t return it. She called me and I explained they didn’t give me the packaging and she tried again. This time they told her it was my fault and the best they could do was an exchange.
I was furious. They obviously have the packaging because they never gave it to me. In addition, my wife and her friend indicated that the employees were quite rude explaining that «it is on your husband if he didn’t take the packaging when he bought it.»
They never gave me the packaging. It wasn’t even on the register counter when I walked out or I would have grabbed it. I didn’t think it would be a big deal because they obviously kept it.
I am livid because I feel like this is some sort of sales tactic to keep people from being able to return their product. These gentlemen were rude to my wife, they didn’t try to make things right and put the customer first, and it wasn’t until 2 trips later and a phone call from me explaining how furious I was that they indicated they would return the case.
To top it off, I purchased a cleaner for half off and they had the audacity to tell me I would have to bring that back as well. This company obviously does not put customers first. This is the worst customer service I have ever experienced. I will never recommend people to visit this store.

I’ve gotten cases here a couple of times. They have a decent selection and the staff is pretty helpful, although they jump on you as soon as you come through the door.
However, the second case I bought here broke in less than two weeks after I bought it. When I brought it back, they wouldn’t replace it or refund me. They just told me to use the provider’s warranty, which they said would just require me to send a picture of the damage, but when I looked on the website, I found that it requires you to send the whole case in which is not an option for me since I drop my phone often.
I’m severely underwhelmed by the customer service and will never buy a case here again.