Discount Tire Store – Farragut, TN

Realizing that you need a new tire is never a happy experience, but Discount Tire made it as painless as possible. I had purchased my tires a year ago in Connecticut, but unfortunately for me, the closest location of that store was near Atlanta. Since I couldn’t drive there since my tire had a busted sidewall, I was beyond frustrated. A colleague recommended Discount Tire and they were wonderful. Even though I have a weird tire size, they had the new one ready and installed in less than 24 hours. To help me avoid this situation again, they offered me Roadside Hazard warranty for all of my tires for only $ 20 even though I hadn’t purchased them there.
You can get tires all over, but you would be hard-​pressed to find this level of customer service anywhere else. The employees here are extremely helpful and sincerely want you to leave satisfied.

I’m not sure how any place could provide more helpful service than this store. I’ve been to a couple of other Discount Tire places, so I know this is a part of their business model, but the guys at the Farragut store are as nice as it gets. They all deserve a big compliment for their friendliness and genuinely helpful attitude, but even more credit should go to whomever is training these folks.
What’s more, if you buy tires from them, you get your rotations for free. I blew a tire out over the winter, and they replaced it free of charge in less than 20 minutes. I can’t say enough good things.
I do wish they had free wi-​fi, though. I never mind waiting for them to finish, but it would be nice to be able to get on a wireless network and save some data.

I can’t imagine going anywhere to buy or have my tires serviced! They are always polite, efficient and professional and helpful! I used these guys in San Antonio and this was my first visit in Knoxville. Same excellent service and experience! These guys know what they’re doing and how to take care of customers! They send e-​mail reminders about tire rotation, you can set up appointments on their easy to navigate website. Couldn’t be more pleased!

Desperately needed two new tires for my Honda Pilot, then was sold on four used tires with a good amount of tred left on them for the same price. Little did they tell me that the tires which they now call «rough terrain» tires make a terrible noise when driving on concrete, and they manger Bobbie response «that’s the way used tires are, that’s the way it is» no offer to put money towards new tires, as of matter of fact didn’t offer any type of re-​solution to the problem. The customer service is great to get you in the door, but goes away once tires are purchased I guess.

This place is the epitome of customer service! I enjoy every experience I have there. It’s also lovely that they’re so fast! Go team!

This is how service used to be, but it’s so rare to find these days. For those that shop on price, I ordered tires from Costco and after waiting for 4 hours to get them installed, I called called Discount Tire. They had the same tires in stock, and a slightly lower price, and had them installed in 20 minutes. I thought I had to buy online or from Costco to get the best deal. Now I know better.
Every time I come into Discount Tire, I wonder how any of their competitors stay in business. All employees are incredibly polite, helpful and committed to service. They offer the best prices in town and back it up with outstanding service. I just bought my tires about 4 months ago. Hundreds of new potholes showed up over the past few weeks in Knoxville. Last night, it hit one and blew out my front tire. I limped in on my spare today. They not only replaced the $ 240 tire for free under my road hazard warranty, they also found an issue with another tire due to the pothole and replaced it for free as well.

I am so impressed with the service here! I came in with a nail in my tire, and they patched it right up! Super nice, friendly, and professional staff! Will definitely be back for my next tires! Louis, Chandler, and Jayden! Thank yall so much! Made my day!

This place is very nice, clean and comforting to know that they know their tires. Just got a whole set for a great price.
The front desk guy was very nice and very understanding and gave me ALOT of choices and even recommended what the factory recommended…
I will do business with them in the near future. whatever town im in.

In less than 30 minutes from driving up on the property I was driving away with 4 brand new tires. I’ve never experienced such exceptional customer service in any automotive environment before!
If you need new tires, in terms of price, customer service and overall experience, these guys are the best!!!

Although the staff is very nice and energetic, beware of them trying to fool you. I came in to rotate my tires for free and was told that my tires really needed to be changed soon. The employee measured the tread depth of all four tires at ⁹⁄₃₂ and said that this number is borderline of satisfactory and needs to be changed soon. He said, «we can go inside right now and take a look at some tires. I got alot of good tires for this car and have them in stock!» I didn’t know what ⁹⁄₃₂ really meant and just accepted what he said to be true. Luckily I didn’t take his recommendation that day. I went to Walmart to get new tires and was told that my tires were practically new! Yeah, this Discount Tire in Knoxville has had amazing reviews for their customer service, but their really just blindfolding you and taking your money! And FYI, ¹⁰⁄₃₂ is the tread depth of a new tire while ³⁄₃₂ is when you should get a new tire.

Got four new tires today for our GL450. They were extremely helpful special ordering tires for me and hint… make an appointment…4 new tires installed in under 30 minutes… AWESOME!!!
Outstanding Customer Service

Incredibly fast, comparable prices, and exceptional service. I was in and out in under 30 mins!

I was traveling and needed new tires. I called about fifty miles out. They were waiting for me when I got there. The price was good and what was quoted on the phone. They didn’t try to sell me more than I needed, which is very important to me. They got my car right in and me back on the road very quickly. I’m thankful they were so efficient and the customer service was beyond amazing! Damario was incredibly helpful and his level of customer service is rarely seen in the service industry. It was a pleasure to do business with this location.

Great service, on Friday afternoon, they were waiting at the door, and in 30 mins were on the road again, they even washed the wheels!

Fantastic customer service! Fast, friendly, and courteous. They were more than willing to help even though it was close to closing time. Got our tires on the car and us on our way in under 30 minutes. Clean business and professional services. Forget your dealership for tire related issues, go see these folks, you’ll be glad you did.

Going to buy tires has always been the most frustrating point of the year. These guys made it fast, easy, affordable, and pleasurable. I have never seen friendlier staff when buying tires, and I will definitely return. They installed and balanced 4 tires in 30 minutes. They even had 3 guys simultaneously working on my vehicle. Awesome job!

What a wonderful experience. After having tire trouble on the interstate these folks got us up and running with a new spare in fifteen minutes.

Absolutely the best tire store Ive ever been to and I’ve been to a lot (some might say I’m a tire serial killer). They sent someone to help us put our spare tire on when we were on the side of the road. Then when we realized our battery was also dead they ran back to the store to pick up jumper cables! They then replaced our tire, etc. in less than 30 min even though they were very busy. Regardless of the great price they gave us on a new tire, they gave us the best service anyone could ask for.

I have to say, for the first time in my life, I had a pleasurable tire purchase experience. They are super fast, very nice, have great prices, and everyone there is either A) ACTUALLY happy to be working there or B) pretty decent actors! Everyone is smiling, high-​fiving — one guy was moonwalking to the back of my truck. How happy do you have to be to moonwalk @ work?
It’s like watching a service crew from a 50’s movie where 3 – 4 guys are working on your car to get you on your way! Other shops, one fat guy would slumber around and get your tires done in two hours. Here, 3 – 4 speedy guys work quickly, jogging around your car like a pit crew!
I had a full set of tires put on in about 35 minutes. That’s amazing, nobody else in town comes close. And oh by the way, for my set of four tires their total price was $ 300 cheaper than Free Service Tire just down the street and $ 100-​$ 150 cheaper than Costco and Sam’s Club. Discount Tires was even cheaper than
for me.
The only knock, they REALLY push the road hazard warranty. I think I had to tell them no 5 times. I didn’t knock off a star, they are just trying to make a buck. I would recommend this place, just be prepared to say no to their $ 25+ per tire road hazard if you aren’t interested.

Upon arriving, there was already someone out there helping me. Service, is awesome here. That’s the best way I could describe it. There are ups and a few minor downs to this place in my opinion and that comes from my experience there (even though it was like practically 20 minutes.)
There’s one thing about service, and there’s another thing about providing knowledge to the customer especially if this is your first time buying tires and you have no idea about tires and tire sizes, as well as the differences between tires. So lets see, service.
Service as far as getting the tires change the overall experience, I would definitely recommend coming here. However, service as far as knowledge base… I would recommend you to come here knowing what you want as well as a good grip on the knowledge. As far as for me, they technically did not have my stock size on hand so I had to change my tire size… so I switched from 205/​65R16 to 215/​60R16. The thing was, I didn’t know what the tire size difference made. After some research, it seems that getting smaller tires makes your speedometer off as well as your engine rev higher. Knowing that, they could have told me the differences in sizes and what it does in order for me to make a decision.
The correct and closest size to what I have stock is probably 225/​60R16s. With that knowledge I would have felt more comfortable in what I was buying. On the plus side though, they gave me the best deal in the market for the prices on my tires. That is definitely noted in a definite reason on why to go here.
However, with the wrong tire size and what not… I did call them and they explained the whole thing and laid it out for me. On top of that I was told that they have a 30 day policy where you can exchange the tires you bought if you do not feel comfortable with them. For me, that gives me a sigh of relief.
Overall, considering my call and everything I highly suggest you to check this place out as they are new on the scene in Knoxville, and deserve to compete for your business. 20 minutes in and out, that’s something to applaud considering most other places take at least 40 minutes…