Matlock Tire Service & Auto Repair

This is not your average tire shop. The lobby and waiting area doesn’t smell like tires, fuel, oil, or monkey grease.
The waiting areas ate adequately supplied with various seating, ample magazines, free wi-​fi, coffee, children’s play area, and radio music… country music for those who care. The best part about the waiting area is the way thru are separated from the main lobby. Makes for a «respite», a true relaxed atmosphere.
I’ve listened to the staff interact with guests via phone and in person. They appear friendly and genuine. When customers walk in they are immediately greeted and cared for. They never sound rushed to get the NEXT person in line like so many other places. When an additional service is needed there appears to be no pressure to buy. The customer is given the info, details, reason why but the customer decides what they want to do. This is also not the norm at most service stores.
As a woman, and someone who lived during the 1980’s, this location is truly dated in its décor. The paint color, wall paper, tile flooring, and furnishings… though tidy and functional… are SO DATED… it’s a step back in time. I presume the comfort level supersedes the «look».
We are previous Tire Barn customers (for 8 years)…we are now Matlock Loyal.

Bad service. Bad Customer Service. Long wait. Rude staff. Don’t waste your time.

Great place! We live about an hour away but noticed one of our tires was unsafe to drive on. I saw positive reviews for this place do came hoping they’d have a used tire we could put on to get back home with. They did, and charged us next to nothing for the tire and mounting. I’ll definitely be back here when it’s time for a new set soon.

It’s a long overdue review on my part. Let me also admit a bias here. We’ve used Matlock since before Costco and Walgreens were across the road, and Matlock was in a tiny little space somewhere over there. The father of one of my childhood freinds works there, too. And they’ve helped my mom out over and over throughout the years. So yes, I am biased.
Matlock has always taken care of our vehicles fast and for a fair price. I’ve never felt screwed over when I walk out, and I never feel pressured going in. I’ve moved away from TN, and when I need a fast oil change or last minute work before I am going home they’ve always been willing to work me in.
Some more objetive statements I could include would be that they have a very comfortable waiting area with plenty of seats. There’s a kid area, too. It’s a pretty sharp and clean facility and the folks are never rude. I went in there recently and saw nobody I knew. My mom knows everyone, and she kept saying «tell them you are my son!»
Name dropping is not something I want to do, so we just went in, near closing time, and asked if they could do a quick patch on my wife’s car tire that had run over a nail which was sticking precariously in the side of the tire, just dying to explode.
They didn’t know who the heck we were. It was 5:20 on a Friday and by 5:45, we had a fixed tire at a low price and not a lick of the «it’s almost closing time» bitterness thrown in.
If you look back through my reviews for one I wrote on Rockville MD’s Best Auto Repair, you’ll know I am fervently loyal when I find a good vehicle repair place. Matlock is my go-​to when I am in TN. And I feel really good knowing my mom has a reliable place to take her car where she’ll be treated right.