BMW Northwest

THANK YOU BJORN! By far one of the best experiences I’ve ever had getting into a new car. I’ve gone through many many vehicles over the years but never a BMW. I had so many questions and wanted to see and drive all of my options. I just wanted to be SURE that I was going to walk away with exactly what I wanted and BMW does a great job of giving you all of those options. And Bjorn was incredibly knowledgeable about all the packages, trims and models, even engine and performance specs. He was honest and upfront with us about pricing and didn’t give us the typical car salesman pitch. He simply wanted to find us what we wanted and get us the best deal possible so that everyone could walk away from the table happy! I really appreciated that. He was really awesome and I would definitely love to work with him again!

Avoid it if you can. The customer agent who worked with us was extremely rude and unprofessional. While negotiating he almost implied that we can not afford the car. Who talks like that to a prospective customer?

Great Service, lovely facilities. It is always a pleasure to go here and I am in and out of there in no time. I’m a fan of BMW and actually enjoy my time there.

Worst customer service and experience I’ve ever had at a car dealership. As a current BMW owner and customer this sole location is making me reconsider my commitment to the brand. A non-​luxury dealer is more eager to sell to me a car than this place. The five salesmen on the floor joking with each other seemed like they were having fun though, must be a good place to work.

My 2012 Z4 had a problem on a highway last week. It started to hesitate/​shake when it’s gaining speed with the engine light came on. So, I went to BMW Northwest which I had a 5 –star previous experience with a service rep, Keith. He was very professional, courteous, and honest. I built trust with them.
However, this time I met with different service rep. It took about 2 days for them to figure out what was my car’s problem. So, last Friday, I was contacted by another rep saying they were done with the diagnosis. The rep said that my engine built up lots of carbon and it needed «engine decarbing.» I was scratching my head because my car has only 50,000 miles on it, and the cars that I drove never ever had that kind of problem. Moreover, the rep’s quote was whopping $ 1800 for ‘decarbing’, saying it’s 8 hour job (also, he said it’s a common problem with their turbo cars). I couldn’t believe what he was saying because, if that’s the true, BMW should recall all of their turbo vehicles!
I decided to get a second opinion, and visited the shop around my place. The local shop owner couldn’t stop laughing when I told him what the BMW dealership told me. Then he changed the ignition coil for $ 67 (labor was $ 89, separate). Voila! My car was back to normal. I was happy with the result, but also was very disgusted by dealership’s business practice. Now I am more than sure that they tried to ‘rob’ me because they thought I was gullible or whatever reason.
I will never go to this place again, and want everyone know that this dealership is a scam.

Eddie I appreciate you following up on my review. I understand that BMW Northwest feels that their concessions offered to my particular situation went «above and beyond». However, I don’t agree and here’s why:
The concessions offered by your service department amounted to this — we wont warranty your tire, instead buy 4 new tires and we will give you a deal at a cost of $ 1,100 plus tax.
Further, I have to question the sincerity of the following statement in your response, «We take our customers and their satisfaction very seriously». Maybe unknown to you, shortly after posting my review I received an email from Allen essentially stating that my business was no longer welcome and that he would personally speak with Ryan (The service department manager) and Manfred (Owner of BMW Northwest) to, quote: «…decide what steps we will take with you in future business.»
It’s clear that there is a disagreement on what caused the small bubble on my tire’s sidewall. The dealership’s position is that I somehow damaged my tire despite there being no external scratches, marks or nicks to the tire’s sidewall. The dealership’s assumption is I don’t recall damaging my own tire as it can take weeks or even months for a bubble to form.
I just want you to know that I actually called Goodyear and was told that the tire has a 6-​year warranty. In addition, Goodyear told me that regardless if the bubble was caused by a road hazard or not — they would still replace the tire at half price. The Goodyear center near my house inspected all the tires on my car and concluded that I only need to replace the one tire in question. I also asked the tire technician if it was recommended to replace all the tires on my car at this time (as suggested by your dealership) and was told absolutely not. I was told that all the tires on my car had hardly any wear on them. Again, this is in far contrast to the «concessions» your dealership offered me, which was: you must replace all four tires at a cost of over $ 1,100.

I have been taking my car here for the past couple years because I had a service coverage plan. I am super particular about the maintenance on my car. I Change the oil every 6−8k miles and ask them to make sure all the fluids are topped off.
The service department guys seem friendly yet definitely judge you if you opt out of their recommendations for your car. I have never left BMW NW feeling good!
I had my car in for service and was called to service desk to talk about my «options» and was told I would need ALL 4 new tires. I asked him if I really needed ALL 4 and he said YES!!! They are all dangerous. I asked him to take me back and show me. As we got there he was showing me the lowest tread tire and made his recommendation and then I took him to the back tires and showed him the BRAND NEW tire I had just put on my car. When I asked him about it he had nothing to say!
I’ve had several bad experiences here and this last one was the icing!
Took my car in for service to get oil done and make sure all was in order for my road trip.
Instead of oil he recommended I do the breaks. Said I needed new break fluid. I asked him how that was possible since I had all new breaks done at 100k along with the transmission service and water pump! He said when we did all new breaks we don’t do the fluid. Shocked that you would put all new breaks on my car at 100k and then not do the fluid then tell me I NEED it at 115k because it has NEVER BEEN DONE IN THE LIFE OF THE CAR!!! Why the hell would you do all this service and not do the fluid??? Are you kidding me??? It’s an extra $ 200 and I would have gladly paid it when the new breaks went on not last minute before a trip when I budget for an oil change. They are supposed to be on top of this as its their expertise not mine!
Picked up my car after getting the break fluid flushed asked if all my fluids were topped off and again told YES in an irritated voice. Got halfway through My trip and needed to wash my windshield and I RUN OUT OF WASHER FLUID ON THE FIRST TRY!!! So nobody did their job!!! I was so upset I called them and was told that if I didn’t have a warning light in my dash I wasn’t out as he assured me it was done and that I should bring it in for testing! He completely treated me like I was rediculous for even calling about no washer fluid… As I’m trying to see out of my smeared disgusting windshield to get to a gas station so I can clean it off!!! Told me to bring it in so they could check!!! Sorry I Was in the middle of California so a trip into your shop really isn’t possible!!! HOW ABOUT DO YOUR JOB SO I won’t have to make an extra trip!!! And the warning light for NO WASHER FLUID CAME ON!!! SO THEY NEVER TOPPED OFF MY FLUIDS… Never reset the mileage settings and I also lost all my data in my car so my phone no longer paired to my system! ALL YOU HAD TO DO WAS NOT TREAT ME LIKE AN IDIOT WHEN I CALLED IN. Be accountable for your mistakes!
I am seriously questioning if they actually performed all the service I’ve been charged for at this point since I’ve been lied to and treated like I’m completely insignificant !!! Will NEVER GO BACK!
Gave them 2 stars for few good people that work there 0 stars for the service!

5 stars for my incredible experience at Bmw thanks to Damien! This actually my second purchase from Damien and I highly recommend him to anyone. He was very professional, educational and helpful in many ways. This was one of the best purchasing experiences because of Damien’s easy going yet professional demeanor.
Thank you Bmw and thank you Damien!
Cheers!

Easy to find since not too far off i-​5. The building is a little set in the rear with their inventory and lot in front. The show room is simple but has a nearly all white and elegant design. It is clean and well maintained.
It was a little slow at first with no one pouncing on us right as we walk in the door like other dealerships. This is normally fine since you have a little room to browse without anyone hovering. However, my wife and I were very serious buyers and particularly interested in the 4 series.
Later, we were lucky to have Damien M. introduce himself. Why? Because he is awesome! He showed us around the lot and helped provide real, valuable input to make a sound and informed decision. He was very polite, patient, friendly, and welcoming. It was very easy and comfortable to work with him. I especially liked the way he took a «back seat» approach to our test drive. He chimed in here and there, but he really let us focus on the car and the ride. He pretty much had us sold by that point.
We did buy a 428i M-​sport that same day, but know we had other options. We live North of Seattle, so it would have been very convenient for us to make the purchase at a closer location. The major point for giving my business here is that it is a family owned business that truly knows customer service. Not only does Damien embody that ideal, but also everyone else we encountered was very friendly. Can’t say the same about our experience at the Seattle BMW dealership which seemed cold and TBH neglectful/​disinterested.
Now with my new 428i, I have the option to go anywhere to get it service, but I go out of my way to go back to the BMW Northwest. They always treat me very well, have nice amenities in the waiting area, and again I enjoy the staff.
Thanks again to Damien for finding our perfect car. We highly recommend checking out this dealership and strongly suggest asking for Damien to help you with finding your perfect car too.

We have leased three cars here and have always been impressed with the ease of trade in… except when you don’t want another BMW. They promised not to charge us for something when we traded in but then it was snuck in on the final bill. I had to go back and «meet with the manager» in order to clear things up. The redeeming value is that they ultimately took the charge off of the bill and stood by their initial word. A little frustrating and time consuming. What if I hadn’t noticed the extra $ 3000 charge??! Well, I would happily go here again (and probably will eventually because DAMN I loved those BMW’s more than any other car I’ve owned), but in the meantime I’ll drive my huge-​ass suburban out of need to intimidate others on the road.

I was shopping for a specific BMW and was in contact with Jimmy Barber from BMW Northwest. I had done similar with other BMW dealerships in the area but I did not get the experience I wanted. We set an appointment to meet and he was great. Rather than trying to push a sale of a current model they had onto me, he was happy to point out how they could find the exact one I wanted. Even so, we ordered one to fit my needs. Through the ordering process Jimmy kept in constant contact. Always updating me on what was going and what to expect. He would even inform me of days he might be off and gave an alternate contact.
By the time my vehicle was about to arrive, something happened that changed my financial picture, and I was unfortunately unable to purchase the vehicle. I felt terrible about everything but Jimmy was very understanding and a pleasure to work with. One day I will go back to Jimmy to buy a vehicle and I’d recommend him to anyone in the market for one. He was freindly, informative and professional. You won’t go wrong with him.

One of the best dealers in the Puget Sound area. We purchased our car 10 years ago in Germany and they still give us 5 Star treatment. Despite the our BMW being almost 10 years old we religiously go by the dealers recommended service. During the maintenance the dealership never hesitates to provide us a dealer car for our use during the servicing. Additionally, with a 2006 model, the dealership provide us with a discount card to provide us with a savings towards the final bill. A few years ago I scoffed at taking the car up to Fife to get service and found a local German auto repair in our area. After receiving our local repair shop’s bill I realized that we made a huge mistake. Our local repair shop was actually more than what the dealership charged and no dealer car for our use.

The service team saved my summer vacation!
Driving N on 1 – 5 from Portland to Anacortes to catch the ferry and had a flat 5 miles from dealership on a Saturday.
Service team got me in and out with a new tire. Enjoyed coffee and WI-​FI while waiting.
Even had a follow-​up call to make sure all ok. Service advisor was Ryan Dewey — thank you!

When my perennially underperforming, sad-​sack VW Passat started officially crapping out recently I was at a crossroads:
Do I sink the necessary $ 2,500+ into a car that’s already paid off, but whose color camouflages both with the macadam itself, and with countless others just like it on a given parking lot; whose miserable adhesion to the road while cornering makes me question everything I thought I knew about German engineering; whose stability is pathetic in light rain and unthinkable for snow; and whose lines and looks deflate me daily?
I’d hoped to make it another couple years, until Tesla stopped being so out of reach. As Steinbeck noted, Americans are loath to see themselves as poor – rather «temporarily embarrassed millionaires.» I think I convinced myself a Tesla was temporarily out of reach until actually doing math that convinced me that no, it’s gigantically, perennially out of reach and I’m a triumph of self-​delusion to ever have thought otherwise.
But whatever. I knew that for my first *actually new* car, I wanted to go electric. Apart from Tesla, there just aren’t that many options for a car that actually performs – in every sense of the word, but also, performs as a true electric, not an ambidextrous hybrid that kicks into gas when it sees fit. The non-​Tesla choice right now is the BMW i3.‘
I’d been eyeing it for the better part of the year, but it took my car’s imminent demise to provoke action. Costco offers a reduced price on many cars, including this one, and can get you a dip in the initial cost. There was also a pretty decent lease offer on the table for this car.
Once I initiated the Costco price-​quote process, a missive was dispatched to BMW Northwest and we began communications. I was contacted and speedily pre-​approved over email by one of their sales reps after filling out an online application. Because I have a long history with BMW Financing due to longtime BMW motorcycle ownership, this may have gone better than it otherwise would have, I don’t know.
We arrived to pick up the car a bit too late in the day to be courteous, I’m afraid, and I know I kept a few of the guys there late. They were nonetheless helpful and friendly, and helped push through the process as quickly as it can be pushed. There was no haggling, no pressure. They were expecting me and we all just wanted to make a go of it.
i3 stock on hand was a bit limited – there appeared to be only one of each color, but I’m not positive on that front. That there was only one in the color I wanted was a certainty, though, and that one was the test vehicle, with 1,200 miles. In retrospect, my only minor complaint is that they did not adjust the price for that. They should have, I think. They told me at the time that it’s still considered a new car with 1,200 miles, and that may be technically true, but knocking off a thousand or two seems appropriate to me, and to many of the people I’ve discussed it with.
That said, I had a great experience and fervently love this car. I’d hoped to make a conscionable choice in my next vehicle, and ideally find something whose looks didn’t actively depress me. Not being a huge car freak or status seeker, the BMW «thing» didn’t move me all that much. Still, I confess to being gleefully delighted to find that driving it gives me almost the same thrill motorcycle riding does. Namely, it corners like a beast; I did not expect it to drive like a sportscar, or to accelerate as if fired from a cannon. Its small tires make it an entirely immersive drive – you feel everything, you are engaged. It’s got ridiculously responsive turning and a mere flick of the wheel will get an obedient swing in response. It feels glued to the road. In short, I love it.
Additionally, when I had a problem with the charger not working, the sales rep drove all the way up from Tacoma *immediately* to investigate the cause, bearing another new charger in hand. Turns out the problem was this house’s whack wiring (how unsurprising). Together we found a solution using the one good (up to code) socket we have and a Rube Goldberg sort of array of extension cords. He was even prepared to make a hardware store run to ensure we got it taken care of in one fell swoop.
If you’re in the market for a BMW, I’d highly recommend these guys. They went above the call of duty to make things smooth and successful for us.

I bought a used 328xdrive here and from the start I loved the experience. Never felt like I was dealing with a typical used car salesman. At first the timing was right for my wife and I to purchase the vehicle so Craig Williams gave us all the information we needed to make the right decision for Us and sent us home. A few weeks later called us because they dropped the price of the car we wanted and we picked it up that day, he did the majority of the paperwork before we got there so it was pretty quick and painless.
I always return to have my car serviced there and I always have a good experience. Dave Quinn has been my service advisor the past few times and is always helpful and genuinely seems like he has the customer’s best interest at heart. My last appointment was around lunch time, I was planning on waiting, but he set me up with a loaner so I could go out and get some food and not spend the time waiting in the newly re-​done waiting area. Top quality service from BMW Northwest from start to finish and I will return here to buy my next BMW when the time comes!

Update… still no change. This bmw service center is the worst. I called to see how much they charge to program a new battery and i was told that they don’t do that. They said I have to purchase a new battery from them and then they will program it for $ 100. Seriously? Why do i have to buy battery from them? Ripoff.

This dealership demonstrated excellent customer service. Ask for Damien M — Damien is highly recommended as he went above and beyond to answer our questions. He was informative and really invested his time to help us understand the different features and specs. We definitely appreciated the comfortable and low-​stress experience this past weekend, especially with the test drive. From a consumer perspective, we were more than satisfied and happy with the 4 series purchase. It is clearly apparent that this dealership holds themselves to high performance standards. We are first time BMW owners, and thanks again Damien for the excellent service.

Service is always great here! Love the new remodel! They have nice comfy chairs in the lounge with an array of snacks and beverages.

Wow. Lots of mixed reviews on here. This review is for the lease experience wholly done online. I had a super easy experience here. I knew the car I wanted and what I wanted to pay for it (within reason based on research). The specific car I wanted (2015 428i xDrive Gran Coupe) was on the lot at BMW Northwest. I emailed the dealership and my offer was accepted by the Internet sales manager, Mark. A deposit was placed to hold the car, and a credit application completed by me online. Two days later, I picked up the car. The paperwork showed everything we negotiated via two emails — no surprises. The car was waiting with a sold sign and my name on it when I showed up. Mark spent time showing me the basics of the car functions and I happily drove off.
The dealership itself is very nice done. Lots of light, a great free snack bar with espresso, tea, cookies, chips, granola bars, and fruit. The women’s restroom looks like a restroom at a Four Seasons hotel. Overall a very comfortable setting for a car dealership.

I brought my 128i BMW on 17 June to have my cracked instrument panel inspected and replaced? The service advisor, Josh Rutschman informed me that he had to wait for the service manager to return later that day to inspect my cracked instrument panel. Then we can reschedule my appointment to have it replaced. It is now Friday, 20 June and I have yet to hear from Josh Rutschman? I have called several times and left messages on his answering machine and with his coworker to return my call. Nothing! Extremely poor service! The crack on my instrument panel was ½in when I first come in on the 17 June, now it is getting worst, the crack has now expanded to 1in. When is BMW Northwest going to replace my cracked instrument panel?
Josh finally called after 5 days of pure silence and left me a message to inform me that his service manager had decided to not honor my factory warranty?! How can a service manager make a decision without even taking a look at the crack? Again another example of POOR CUSTOMER SERVICE!
I own a Porsche Boxster and can tell you their customer service is the BEST! I has a broken cup holder and they fixed it with no problem. Yes! It was fixed under warranty. No fuss no hassle!