Jake Sweeney Kia – Florence

My wife and I do not regret purchasing our 2015 Kia Soul but, we do regret purchasing it from Jake Sweeney Kia.
Towards the end of our purchase, our salesman, Danny Mangulabnan was much more interested in dealing with his fantasy football draft than our pesky new vehicle purchase. So much so that our financing paperwork, particularly the warranty and payment months, was incorrect and of course in the dealerships favor. So much so that we received no instructional information regarding the multimedia features of the vehicle.
And, to top off our customer service experience, the lot technician that «cleaned» the vehicle left the vehicle dirty (mud in the cupholders) and scratched the leather seat. After repeated telephone calls the dealership has offered to «repair» the seat at their convenience (Friday morning). Both my wife and I work, so this issue is still unresolved.
Buyer beware, and stay away from Jake Sweeney!

The worst car buying experience I have ever had! My wife was actually buying the car herself. She had to leave to drop my daughter off, and during that time I gave them an offer. The offer the salesman came back with was almost $ 2,000 over my offer and was basically their asking price. I asked the salesman if that was the price of the vehicle and he had no idea. The finance manager comes over and tells me the price is taxes, title, and all fees. Out the door! I was fine with that. My wife returns and later I go to get my daughter while she finalizes the deal. She didn’t look at the numbers, and the number they gave me WAS the vehicle price. They then added taxes, title, and all fees ON TOP of that. By the time I noticed, too late. Then they actually stalk her to get her to talk to the finance company. Within 24 hours, the salesman had called her and her work 5 times, then went to her work and left a note on her car. When I called about it, he told me it was all her fault for not answering the phone when the finance company called. Now we have a car that we payed way to much for. Within a week the transmission started slipping and the exhaust started coming apart. Within a month the stability control started to malfunction making it unsafe to drive. I will steer everyone clear of this dealership.

Jeremy Hutton was absolutely amazing. We hashed out the details of our new car over text b/​c I was stuck in meetings all day. They were very flexible and I feel we got a great deal on our new car. I would highly recommend them to anyone in the market.

I agree with other reviewers. I recently purchased a used vehicle at Jake Sweeny Florence. There were a couple things they said they would fix then didn’t when I brought it back the next day. I wanted to talk to the manager (which was in) and the coward wouldn’t see me. BTW He is a very large guy that has an office by the break area. That’s the thanks I get for dropping 16k !!! Never again. The purchase took about 4 hours which is ridiculous.

Not the best of experiences in used car shopping, unfortunately. We were approved for and ready to purchase a particular model of vehicle, but found that once the dealer discovered we had been approved for the sticker price, they were unwilling to do any price negotiation. Maybe the sales manager thought they had a sure thing?
Two things stand out about this experience: first, the vehicle disappeared from the website as we were negotiating, making it impossible to agree to a start price (they were claiming it was listed online for a thousand more than we had seen, and they refuse to put prices on their vehicles); our calculations using straightforward and easily available payment calculators were consistently 40 – 50 dollars less per month than the monthly payment they repeatedly put in front of us, and despite along them multiple times for the calculations behind their numbers, they never allowed us to see how they were coming up with that number.
Overall, a very skeevy feel from this dealership, which is a shame, since I hate walking away from a lovely car.

I’m not usually one to take the time to complain. However, my experiences at this store throughout the years, have been more than disappointing. I even emailed the management, and received no response from them. I have a Kia Sedona van and I buy cars every few years. I’m a great target customer for Jake Sweeney Kia.
I’m not sure why, but I continue to visit their lot thinking things might be different. Unfortunately, each time I leave, I feel the same way. The used car sales people remind me of just that…“stereotypical” used car salesman. They are rough, rude, a bit pushy, easily distracted, seem a little shifty and smell of smoke. I feel like I’m getting the run around when I’m that lot. I also noticed several of the salesmen in a little group, smoking in front of the store. That is a big turn off! Make them go to the back of the building or something. And the sales person that I took a test drive with smelled like a cigarette.
I came to their customer appreciation event last month and definitely did not feel appreciated. I didn’t feel like anyone that worked there knew about the event and were puzzled why I was even there. Their used cars also seem to be a bit over priced compared to other lots.
I could go on and on, but it’s really unproductive. I’ve bought tons of cars over the years and this is the first time I have ever complained. I have, however, had good experiences in the service department.

Bought a Fiat, Abarth here a few months ago, and I could not be happier with it. Matt White was very professional and courteous and made me feel very comfortable in my decision to buy this car. I would have liked to have got the price down lower, but with what I wanted it was more specialty, so not much wiggle room on the haggling like there would have been had I been buying something they have 20 of on the lot, but honestly the customer service I have been given, even since then, made it completely worth it!

We went their to look at a suv Tom scott was our used sales men. He is the best sales men I ever meet .He kept suv in back so nobody would buy it before we got their since we lived so far away. Their was no pressure from him at all. We agreed on price after going back and fourth. he got the payment we needed .I told him we wanted to think about it overnite before I drop $ 20.000 into suv .He understood then the salemanager came out said in his 15 years he has never had anybody say that and he said he was confused as he shook his head and was very rude to us then said this deal is only for today and walked away with out even saying thanks for stopping by or anything. He needs to be retrained in treating customer service and on that note we did not buy from that dealer ship. But let me say Tom Scott is a great guy so if you do go their ask for Tom. He will bend over backwards for you. To bad his manager blew his sales

This place has the best customer service I have ever experienced! I bought a used car this month and was amazed at how nice that experience was in and of itself. Then when I got home I had a couple problems and questions. They were so friendly and helpful even after the sale! Probably the best customer service I have ever personally experienced!

I just bought a car from Jake Sweeney Kia and had an amazing experience. Aaron in the new car lot was attentive, showed me all sorts of awesome things about the car I was looking at and offered great financing options. All good things! If you are looking to get an awesome sedan sized car at a reasonable price, definitely go look at the Kia Optima at Jake Sweeney.

Anthony in the new lot was nice enough, just didn’t really listen to what I was asking for as much. But let me take a test drive on my own.
The older gentleman on the used side, who’s name escapes me, was super helpful! Listened to what i wanted, gave input, gave me prices on what I was looking at. Answered any questions I had, as trying to fit a 6′ 6″ fiancé in a car is a trick unto itself, and was generally a great guy! I would definitely go and see him again if looking for a used car.
They had a great selection and a lot of options for the most part. The used side was definitely not as pushy as the new.