The Face Shop

The store is always clean and the staff are usually waiting around to help you. If you don’t understand something or need to find a specific skin care product they recommend a few or help find the one you are looking for. This store also has a lot of sales on their masks which are nice because I can buy it in bulk without breaking my bank. Everything is also organized so if you see a price and name on the tag and you can’t read korean it’s safe to say that’s it’s the right price. I recommend this place if you want to get into skin care and makeup because they also have a makeup and nail section which has a lot of stuff there too.

Like most people said before, this place is not the most welcoming shop to go. The staffs need some training on customer skills. There was a chinese sales man who never spoke chinese to us when he new we were chinese until the moment we left. Whats the point? He should have spoken chinese to help my friends who didn’t speak english when we first got there, not when we were walking out the door.
I go to faceshop to buy what i need and avoid interaction with the sales people. They dont make me feel comfortable, especially when they all stare at you making u feel awkward. The store manager should seriously considered re hiring new staff members.

A few days ago, I saw that they started to sell animal face masks in the window, which caught my eye right away.
So I stopped by when I had some time. Walk in ad boom, I’m welcomed by products lined up and down the walls. They lady behind the cashier greeted me, and I grabbed the items I wanted. They were having a buy 10 get 5 free sale for any types of masks. I couldn’t help myself and gave in to the sale. I also walked around the length of the store and saw that they were very well-​stocked.
I went to pay and the other lady gave me a few free samples. I will be sure to visit again.

Like other people have been saying, not the warmest atmosphere. I came to pickup a few things for my skin and also was looking for a new eyebrow pencil. Was greeted by one of the two people present very nicely, and that seemed good. The store itself was very bright and clean and has so much variety from The Face Shop brand. I’m not going to complain so much about the (lack of) hospitality or offer for help, since I didn’t need it. I assume for other people that would be nice.
I tend to wander a lot throughout stores because I’m indecisive on what I should buy. I guess that kind of alarmed the workers since I was the only customer there and they kept a close eye on me, almost following me around. Not sure if it was because I like to walk around, if it was my piercing, if it was just because they were afraid I would steal. I also spent around $ 80 worth of stuff since I don’t like to make a lot of trips. They were pretty stingy with the complimentary samples than other branches I’ve been to. Come if you don’t mind the staring and awkwardness, and if you know you’re going to be out in ten minutes.

Yeah. I wasn’t expecting this kind of service when I came in here. The store was completely empty when I came in. There were 3 people working there and all of them just kept on chatting among themselves. Not even a hi. And stare at me while I try to find the only one thing I needed to buy, loose powder.
I was standing there trying to figure out the different types of loose powders they have and their labels all being in Korean, I could not figure out which one to buy! I called one of the workers there and they looked like I interrupted their sweet good time. The man came over and he was nether nice or mean.
He helped me picked the right color and ran me up at the register and only to find the price was $ 32 dollars for loose powder. Umm really? That’s outrageously high for some loose powder from a Korean brand. I paid for it anyways since I was in a rush and really needed some loose powder. This better be some gold infused loose powder or something.
Overall not worth the attitude and the outrageous price you pay

While the customer service certainly wasn’t the best, it also wasn’t as terrible as I’d expected based on the other reviews. The store is very organized and neat, everything is immaculately clean, and products are simple to find. The staff is… well, let’s call them ‘hands-​off’. Other than a brief greeting when I entered, they didn’t offer to help while I was browsing; it almost felt like they didn’t acknowledge I was there, or like I was intruding upon their space, which made for rather stilted shopping. That being said, they weren’t unfriendly when I did talk to them. The cashier was very polite and formal, and explained all the free samples she put into my bag and how to use them.
I liked the extent of all the products, though be aware that there’s a bit of markup… but my immediate-​gratification-​loving self couldn’t wait for online deliveries. There was also an awesome buy-​10-​get-​5-​free sheet mask deal when I came!

Be ready for the attitude and awkward stares.
I think the service might me better during the weekend because they might be more focused on actually working.
If you are coming here during the week, when the place is empty, be ready for the awkward silence and stares because the staff will be chatting with each other, so they’ll be looking at you like you are interrupting something but you are just trying to make a purchase.
I come here to stock up on pore strips, which are one of the best I’ve found so far.
There are usually good deals for face masks like any other decent Korean cosmetic store, but those are not worth the attitude.
I wanted to join the rewards program and the cashier was rude about it. Ohhhh, I’m sorry I ONLY wanted three boxes of pore strips. She misspelled my name on purpose even after spelled it out for her. Rude and passive aggressive.

I love this store for its authentic and effective Korean skin care products at a decent price. The store boasts a variety of facial, hand, and foot masks, eye creams, lotions, tonics, facial creams, and make-​up products.

First time to the new location. There is a short skinny guy was very rude. When I ask him where is the face mask?. His finger was on my face when he tell me where is it. I feel like instead of being a customer, I become a beggar. NEVER GOING BACK

I love The Face Shop’s products and this location is much larger than the one in Koreatown. However the customer service wasn’t that great. The lady at the cashier register was nice, but there was another male employee who made me feel uncomfortable while I was looking at products seeing if I was going to purchase something…

First time coming here… wasn’t the happiest customer leaving the store. I traveled from Brooklyn to pick up a few products… I spent over $ 25 and I paid with cash, after I paid I realized I wanted something else that was 7dollars. And little did I know I ran out of cash. I asked if I could pay with credit/​debit and the cashier/​possibly the owner just said no without hesitation and took the product out of the bag… i mean… I did spend over the minimum amount before… She didn’t even offer an alternative solution… She didn’t even apologize… I mean this face shop is spacious and it held lots of products but the customer service was pretty bad…
Others may disagree… But I was pretty disappointed with the customer service… Not understanding and rude. Oh and… When there were male customers in the store. The lady was so sweet and patient… But with me it was the opposite (keep in mind I wasn’t even being rude) …

This store is way better than the old location. I didn’t like the customer service from the old one, but the customer service from this location made me become a frequent customer of The Face Shop. The new location is spacious and big compared to the old location. It has more of the newer products than the older products. They also offer reward cards. When you reach 500 points, I believe you get $ 5 off from your next purchase.

Love the products！ bigger location too。 there are many new products as well. The workers are really nice.