Dimple Records

I used to come here at least once a week when I was in high school. During the time when CD’s and DVD’s started dominating the market, all cassette and VHS tapes were marked down to ridiculously cheap prices. I didn’t have a lot of money, but I would leave the store with a handful of tapes for only about $ 4. But since then I have come around, the store has a great selection of just about everything, music, movies, etc. I went in for the first time in a couple of years to buy some show tickets, and saw that they expanded the store and added a book section and beefed up the vinyl section. It is quite literally an entertainment one-​stop shopping location.

*This is not a review of the physical location rather it is a review of WWW​.DIM​PLE​.COM*
I went to their website on 4÷17÷2015 to purchase an offered record that the site was taking pre-​orders for. I have always purchased music online through various sites and have never had an issue-​until now! This particular title was set to be released the following day and I assumed (since they were more than happy to take my order) that upon it’s release it would be shipped to me. Well, apparently this item was part of a one day scavenger hunt (called RECORD STORE DAY) where if you were lucky enough to find a copy at their brick and mortar store you could buy one. NO WHERE IN THE ITEM DESCRIPTION WAS THE NATURE OF THIS SALE/​AVAILABILITY STATED. This item was listed for sale and my order was taken. I got 2 confirmations one of which stated that the order was sent to fulfillment and would be sent out.
On 4÷20÷2015 I was sent an email stating that the item was not available and that my order was cancelled. The next day an attempt was made to take funds from bank account. I filed a complaint with the BBB and requested that
honor the order that was placed and find a copy through the secondary market and fulfill my order at the price I had agreed to pay. They, Dimple, responded telling me to go to the band’s website and purchase the item there (the band’s website does not sell items and does not offer this item for sale-​they run contest but this is not the same as purchasing an item).
My complaint was closed by the BBB because there was no satisfactory way of resolving the issue.
My issue is NOT that they couldn’t sell me an item I ordered; it is that they listed an item as being available for pre-​order without any disclaimers stating that:
1) They were never sure they would be able to fulfill any of the pre-​orders received.
2) They were only going to receive 7 copies of this item (not 7 per physical store but company wide) and that none were being ear marked for internet customers.
3) This item was limited to 65 000 copies total!
After my order was cancelled, I researched other online stores and they had very explicit disclaimers regarding this particular title and warned customers that it may not be available and orders would be cancelled.
did none of this disclaiming. They refused to answer my questions when I called their outlets on the day of release to inqure about the item’s release. Employees claimed they were forbidden to discuss whether the item even existed at all! Is a record now considered the equivalent of the Pentagon?!
I spent the day of the item’s release driving to each of their outlets searching for the item, hoping to ger a physical copy that my daughter requested for herself. I figured my own copy was coming in the mail. What I was not told (because employees were forbidden) is that they only got 7 records and they had sold out at the stores opening that business day.
I believe and it is my opinion that this was a scam and a hoax perpetrated by this company to drive traffic to their website and physical locations. Akin to a «bait and switch» minus the «switch». Why would a company not place disclaimers on an item they were aware they may not be able to sell?
If any other business did this they would be sued for fraud but since this business is a «2^nd hand record store» they must feel that they are not bound by the same set of ethics and business practices that other companies are required to abide by. Dimple is not Ebay or someone’s garage sale! This is a commercial retail outlet but wants to believe that it shouldn’t fulfill orders that customers place in good faith on their website. My quest is: Why offer an item they didn’t have in the first place, especially knowing there was a strong likelihood they would not have it for sale to internet customers on release day or at any time in the future?
I am currently looking into other options since the BBB closed my legitimate complaint.
My advice to consumers-​never pre-​order items and if a company refuses to verify the existence of an item assume the worst outcome.
Sadly, this item is for sale all over ebay for 5x the retail price. I refuse to pay that much knowing the artist will not benefit from this price increase.
M. Martinez

Thank God vinyl still reigns!!! And man has Dimple expanded! Now you have a new/​used book section! Vinyl, books, sexy women… my favorite place in Folsom, Ca!!!

Loved it! Big selection, great prices!

Been here a few times now. The staff usually gives pretty good recommendations and are helpful. Enjoy the atmosphere and they have a great selection of items.

I have been going here for the past 15 years an I still look forward to going every single time. Amazing selection of CDs, DVDs, Books, and posters. They’ll buy your CDs, DVDs, and games. If they are in good condition they’lI give you a reasonable price or a good store credit. Every time a CD comes out this is the first place I go to buy it. Can’t wait till they open at 10 AM to go buy the new Rancid CD!

Solid 4 stars!
Terrific store an has a solid book area. Staff here incredibly helpful and willing to help you search for that elusive book. I agree with another poster, that the store smells a bit musty, but then again, it could be from all the used books!
Love this location!

Dimple records is an outstanding store to enjoy music if every kind. Affordable — it sells both used and new, books, CDs and records and more. A terrific return policy. A not to be missed place.

Our go to place for old favorite movies, fantastic customer service. Staff will put time and effort into looking for CDs or DVDS, if they don’t have they will let you know which other Dimples have it… Reminds us of Tower Records we used to frequent as teens…

Always happy to have somewhere to buy movies now days. This place is always helpful and we usually find something wildly entertaining to purchase!

Bought a «new» record here for a Christmas present. Found out that the record was unplayable as it was warped. When I brought it in for an exchange they refused to stand behind their merchandise. I do not expect to buy something new and sealed and have this sort of response. Very disappointed in their customer service and hope a twenty dollar record is worth losing a customer over.

One of my favorite ways to make myself feel a lot richer than I am is to go spend $ 20 at Dimple and leave with ten new movies. Plus, I don’t have to deal with the guilt from torrenting.
I’m just kidding. Nobody feels guilty about torrenting.
I wish this store had a bigger gifts section. I saw a lot of awesome stuff at another location that I couldn’t find here.
New movies and CD’s seem to be more expensive here than elsewhere, but it’s all about the used stuff. I buy my daughter a pre-​watched Dora the Explorer movie for $ 1.99, she watches it until it stops working and I can’t bear to ever hear it in the background of my life again, and I toss it and get her something different. Works for everyone.
The staff here is always super-​friendly and helpful.
The only major downside to shopping here is that the store has this used musky smell that I can only stand for about 45 minutes out of each month. Maybe it’s just me, but maybe a weekly coating of Febreeze or something would be nice.

I hadn’t been here in years, but stepped in not long ago. I remembered why I used to come all the time. Such a fun place to cruise around and look. I think it’s been 10 years since I was here and still had $ 4 on my rewards card. Lol! I can also almost always find something that says «Iron Maiden» on it to buy.

Came in here tonight to find a christmas cd because I couldnt find it at Walmart & when I walked into Dimple I found my cd within 2 – 3 mins. I was so impressed, also I found a couple other cds that were good for cheap. That was the other thing I liked about this store, is that the prices were really cheap and reasonable. Lastly, I got really good customer service here, the lady working here with short hair was very nice and helpful right away. I will be coming here in the future to find cds.

I have shopped here for many years and only once did I get a clerk that was more interested in getting back to chatting with his co workers than helping me continue to find the cd’s and dvd’s I was looking for. Most are awesome, I often buy used and they are always very clean, if they don’t have it they always check if another store has it and have it transferred over to Folsom for me, so that may be another option, also and I’m not sure about this if they are still doing this, but a online review will get you a 20% discount on USED dvd’s and cd’s, which usually brings my total way less than Amazon online because of the shipping cost. So this is always my first got to store for used.

I’ve been coming here for years. I used to come here for cd’s – but, I haven’t bought a cd in I don’t know how long – YEARS! But, now, I come here for dvd’s. Usually for my little son – or a workout dvd for me – one impulse buy or another! I know I could save money in most cases by buying online, but, sometimes (esp. with movies) I want that instant gratification! Not too long ago, I brought in some old VHS tapes (yeah, they still sell those!) and I was given, I think $ 10 in trade? Enough to get 2 DVD’s. If selling here – be prepared to get change per item and to be ok with that!

This place has been in Folsom for as long as I can remember. Coming here is very nostalgic, not only for old memories, but they still sell CDs. The people who work here are pretty chill, too. I can kill time and have fun doing it here.

I come here often, but I only wanted to write a review for it after my last trip, which highlighted exactly why this place is a mixed bag.
They’ve got a great selection of CDs and DVDs. They keep them pretty organized and things are easy to find when you know what you’re looking for. The selection of games, however, leaves alot to be desired. I know this isn’t their fault, it’s just something to keep in mind.
What they do have control over, though, is the people they hire. They recently began expanding the store, which is good, but now everything is moved around. I’ve gone in several times since then and whenever I ask where they moved something, whoever is working usually just says «over there» and gestures toward a non-​specific part of the store and says nothing else.
Given that’s a recent thing though, I’d also say that alot of the time, if you request if they have a particular item, they can’t (or won’t) search the computer for it. They’ll go out onto the floor and look for it (something I’ve obviously already done) and then shrug when they can’t find it.
I’m not saying don’t go here, it’s the best option if you’re looking for older CDs, DVDs and VHSs. Two take aways though: If you’re looking for games older than 2005, you’re probably out of luck; and don’t expect much from the college hipsters they always hire.

If you have DVD’s or CD’s you are thinking of donating you can bring them here and sell them instead. You won’t get but pennies… but it’s better than a poke in the eye.

I LOVE this store. They have such a good selection (used and new), and their prices are really reasonable if not just dirt cheap. I got a great used cd there last week for 2 dollars! Its really hard to find deals like that anywhere else, especially somewhere that has such a good selection. Granted, most of their used stuff is more like 3 – 8 dollars, that’s still pretty cheap. I’m always amazed at how much I get for the value when I leave there.
All of the used cds I’ve bought there have been in really great shape, although sometimes the cases show some wear. But the discs themselves are pretty perfect.
The staff is always really helpful, and if they dont’ have something that you’re looking for, they are usually able to get it, used or new, from one of their other locations. You can also sell your cds or movies back to them, although I’m sure they don’t give you what you paid for it. They have a lot of vinyls there, which are fun to look through.
Awesome shop!