T-Mobile

I was skeptical about going to this store (citrus and foothill) for service due to the poor reviews. I took the chance anyways and Luis helped me. He was wonderful explaining every details to me. He was very clear and thorough with every questions I had. Definitely knows what he is doing and very professional. The nice lady offer me water (: thought it was kind of her because I’m pregnant. Everyone was friendly and polite.

Absolutely horrible customer service I stood there trying to pay my phone and after half an hour someone finally came to me and said no there’s to many people pay it from your phone. It was rude I’ve never experienced this kind of customer service. its not the first time it has happened.

Worst service I have ever received I went in to do an upgrade since I have jump the first time I went they said I would pay nothing down then after when I actually went to get the new I phone they said I had to pay $ 700! Down payment they denied ever saying it would be nothing down they were rude even the manager is rude!

The reason I’m not giving this T-​mobile company store a 1 star rating because that actually belongs to a T-​mobile reseller store in the same city.
I was a T-​mobile customer for over one year but on December 17, 2015 I finally ported my number to ConsumerCellular for the following reasons:
A young male employee who goes by the name «Miguel Gallegos», who may or may not be related to the female store manager, Mayra, told me the following lie:
Older iPhones are «almost exactly identical» to newer iPhones. When he saw by the look on my face that I disagreed with him he continued to blather on.
Earlier this week I was on the phone with T-​mobile and they kept transferring me around from department to department. I kept having to explain myself over and over again even though I asked one of the technicians to explain to the next department what I was calling about. He failed to do so.
After I tried to get a problem solved for my parents on a different T-​mobile phone call, I finally get so mad I shout a strong profanity into the phone even though I knew I was being tape recorded for the permanent record. I just did not care. That’s how angry I was! For the record it was the S word that means the same as feces.
Finally, someone escalates me to a top level technician who manages to calm me down. She even offers to give me her work email address so I don’t have to deal with this again. Both times I turn her down because I had already decided to switch from T-​mobile.
I will update my scathing review after my parents switch to ConsumerCellular because I’m sure I’ll have more to tell.

We have 2 locations near our home, but would much rather drive a little farther to this location. They provide great customer service! Thanks for your help and for answering all of our questions without making us feel rushed Karlos.

Great customer service from Danny P. He was patient and very informative. Very helpful on signing up 4 lines for myself and family. He truly took the time to go above and beyond. Music is a bit loud to hear one speak but I recommend this branch

Poor customer service they were quick to help but not very quick to do much help the guy seemed to be too much in a hurry to actually really talk and listen he was just trying to get me in and out didn’t really and let me look really didn’t explain much to me so this’ll be the last time I come to this store

Amazing costumer service, I don’t think anyone would be disappointed with any of the guys working here they are all great but I have to recommend William «will» he took the time to tend to my issues from my previous cell company. Literally spent hours to get my family and I settled with them and break everything down for me so that I understood it completely. I now will be paying way less for unlimited data, talk and text, have some pretty nice phones and accessories as well.
Happy costumer.

Have gone to this T-​Mobile location for many years and always get great customer service. The sales guys are all a little on the cocky side, but I think all sales people are that way. The service is still good. They always work quickly and I’m never waiting very long for anything. The only thing I really don’t like about this store is that they often have to call T-​Mobile customer care to get account information for me which I find odd; would think they’d have all the info needed right there at their computers, but they don’t.

Good service! Traded in my old phones with Verizon, bought some new ones (LG Optimus L90 & iPhone 5C) with the ease of lower monthly payment and the satisfaction of experiencing a newer service.
I initially had my doubts, but I heard more positive facts then negative about T-​Mobile so I went for it. And to tell you the truth it was worth it, although the only small negativity is the quality of the new iPhone 5C. I guess the signal varies among iPhones with T-​Mobile and my wife’s phone was returned a couple of times. But, the good thing about this is that this company offers alternatives to improve the signal and keep their customers happy; the signal booster really helps.
I can definitely recommend this place! If you want some excellent Customer Service, go see Erik! He’ll give you some great wirewell advice and can guide you to a better phone within your pocket reach.

For the first time ever i left a Mobile store without anxiety or buyers remorse! I’ve been a Verizon wireless customer for over 15 years — so naturally I had a TON of questions and concerns. Alex (Alejandro) was so knowledgeable, patient, and friendly. He answered all of my questions plus more! I am now paying ¼ of my previous bill and love my new phone! Thanks Tmobile!

Well I don’t write many reviews. I think I have wrote 2 since my account was started, but seeing as the little service I got was terrible service it deserves one. I came to this store because I’m looking to start new service and leave my current provider. At first I saw all the employees with customers and thought ok ill walk around, what I didn’t notice is the 2 employees just sitting in the back doing nothing. After I waited for about 30 mins one employee finish up with his customer and I thought «finally I get some service» nope… Apparently there was sign up sheet that I was not told about and as a new customer I would have never known about. So a guy that came in after gets helped … Even after I informed them that I had been there longer but I didn’t know about the sheet. I’m pretty reasonable so I thought «ok I don’t want to get this guy In trouble so I’ll just assume their manager makes them stick to the sheet» so I keep waking around and I asked one of the 2 guys doing nothing about the a pricing sheet, he then points to some thing and says «ya there…» He was point to the insurance information for the phones… At this point I just walked out… No company that lets their employees get away with treating a customer like that should get anyone’s money. I’ll keep paying my higher rates for good customer service thank you…

They always have a big waiting list
Staff is knowledgable and helpful
Prices are very low but service is not as good as the big dogs AT&T & Verizon

Poor customer service, the sales associates requires you to get insurance and expensive data plans to get commission, as per instructions of the the manager. Mayra, has a bad ugly attitude towards customer, she does not know how to solve issues, and instructs sales associate to lie to customer to avoid helping you with problems or issues. I called 4 times came to the store 3x times as per they instructions, and I was told different stories everytime and all I want was to get my contact numbers on the phone I traded. They are bunch of liars and avoid this store if you can. Go to the ontario mills store inside the mall or outside store, the manager and sales associates was more professional and nicer.