Empire Imaging of New York

Arrived at 5:45pm for an MRI. Had a 6pm appointment. It’s 8:45 pm and I am still waiting. It’s so absurd. What’s the point of making an appointment? The night cleaning crew is here!!! Not a single employee here seems to care that I have wasted nearly 4 hours of my life!!!

Warning!!! Do not come here unless your will to wait 3hours or more with bullshit excuse about a fucking machine.
This is literally the worst fucking, fucking, fucking, soooooo fucking long of a wait I have ever experience in my life. Initially, when I arrived here I was expected to wait no more than one hour. However, that was not the case, I waited literally 3 – 4 hours. This place is unprofessional and very deceiving. I asked the receptionist what is going on in the back and she said” the machine are down”. subsequently, I later go and the doctor tells me the machine were down for 3 hours. The bitch lied to me!

Every bad thing said here is true. Wait times are horrendous (both times I have been here I waited over 2 hours). Front desk staff wasn’t terrible, but they never let me know it was busy and I would be there a while. I also had to pay 30 dollars for a copy of my images. I will make sure I never come back to this dump again!

So, here is the follow-​up…
MRI was done on a Monday evening. I called Tuesday afternoon and was told to come in between the hours of 10 am and 4 pm to pick up a CD that will cost me $ 30 out of pocket. I went in on Wednesday afternoon, and asked the lady from Records Department if the results were sent to my doctor. She said, «Yes, we sent the link to your doctor.» I went for a follow-​up with my orthopedic doctor, and his office never received the images or a report. Nothing but bull from Empire Imaging. Luckily, I brought in the CD… But, turns out Empire Imaging doesn’t even know how to follow instructions. My doctor requested an MRI of the lumbar spine. The images didn’t show L1. I complained to the concierge service over the weekend. On Monday, Empire Imaging told Cigna’s concierge services that they «stopped because of the screws». Well, there is an image of one screw in L2, and you didn’t capture L1 because of another screw? My doctor knows damn well that there are screws in my spine and he wanted to see them! He was so disappointed, he told me to never ever use this facility! According to my benefits, I should not have paid a co-​pay either. So, staff here do not verify your insurance benefits and just collect money. Cigna’s concierge services called and tried to inquire about the co-​pay and ironically, their «system was down». Empire Imaging requested that I have my doctor call and talk to their radiologist about my botched MRI, but seriously, who has time for that? And if he did call them, there would be a «possibility» of re-​doing the MRI at no charge. Well, I’m going to call bull again because my insurance says that they are at liberty to charge again, and then I’ll be SOL to pay again! This place has already demonstrated that nothing is in order, so I’m not going to bother to waste my time.
Definite 0-​stars for Empire Imaging!
P. S. Check with your insurance company before your appointment about co-​pays. It took over a month to get my co-​pay refund, not to mention the multiple in-​person visits and phone calls just to get my co-​pay refund squared away. (Per my insurance, there should not have been a co-​pay as I have a deductible to meet for these types of services!)

Horrible place. I had an appointment for 12:30, was there since 11:30 & did not get called until 4pm & still had to sit & wait. Over booked appointments. I’m never coming back here

I give it 3 stars because I never waited more than 40 min. for a scan (mri or xray). The patient/​customer service is not good. The girls at the front desk do not have manners nor professionalism. They can clean up and paint the walls in the waiting area, no lockers or proper changing rooms for patients and there MRI techniques are sketchy.

This place is the worse. Packed people waiting forever. No real place to change, I had to change in a booth with a drape along it. I went in and once I was finished the technician rushed me to get dressed. I asked for a disc. They said they do not give them out. I said it was on the request of my doctor. They still said no. I am not at my doctors office and they did not send the CD or the report. And this is like almost a month later. Stand up MRI is by far the best in the business. I only went here because my doctor requested me to.

Very dissatisfied with this office each time I come here. was given an 11:45 appointment, I got here a few minutes before. I simply asked what timr do they realistically anticipate that I will go in due another appointment I had scheduled. I was told at 11:50 that the ONLY tech for ct scans, is on lunch from 12 – 1, so I simply asked why was my appointment at 11:45. I got the nasty !#/^‘s eyes rolled at me. Very convenient for medical offices because they do precertications. NEVER GOING BACK AGAIN. It is now about 2 o’clock pm, I just left. Enough said

Had a 10AM appointment this morning. I was out by 11:15 and there was a room full of people, barely a place to sit. The receptionists were helpful. They processed my paperwork quickly. I didn’t think the place was filthy at all. It looked a little worn in places, but no more so than some of the doctors’ offices I’ve been in.
I have private insurance, so I wonder if my treatment was different from those who may be on public assistance. Maybe they triple book Medicaid and Medicare because they get less money from the government than they do from Empire. I have no idea.

The place is run down. There are no lockers to hold your stuff. STAFF has a attitude and they charge $ 30 for a CD copy of your image when it is suppose to be free. I would recommend MRI Associates on metropolitan instead.

2 months later and apparently they have yet to forward the MRI results to my doctor.
As such, I have a question for the staff. What exactly do you do all day?
Also, whoever employs or manages the staff for this place, pay a visit and check out the place and service but I doubt you yourselves would go here for scans or imagine that’s for sure. Too many staff — nothing apparently getting done. Bad, miserable harpy attitudes. Trust me you are overpaying these people, buddy.
If you are cursed with having to go to this lovely little void of time and space, bring a tablet/​phone/​magazine/​sedative with you to pass the time. They go at one pace and that is BACKWARDS.
* Update: I guess they print fraudulent invoices all day, I received multiple invoices for amounts that are not due. Doctor office confirms this! My insurance covers everything (it’s private) so I know they’re playing. Even confirmed at the doctors office, they said let them know if I get any more communications from this joke of a place.
p. s. Do NOT contact me again or I will take action as the amount keeps going UP for no reason!

Avoid this place like the plague.
The girls are incompetent, nasty bitches and should all be sacked.
I had the most painful mammogram and they X-​rayed me like 3 times before giving an all clear report, stating the radiologist or whoever could not read the report properly, hell yes bill my insurance as much as you want.
At the last instance I called in to say I was running late and they made me wait 2 hours before I could see anyone. And this was deliberate.
Next time went to Queens Imaging Center and the entire thing was so smooth, it was a pleasure considering the horrible experience at Empire Imaging.
This place should be shut down.

I had a appointment at 9am for a MRI now it’s 10:30 and I am still waiting… It’s not as if they are understaffed, the staff seen as if they only have half a brain. The entire waiting area is packed and they seen to have called no one in for service yet. They are more interested in what they are having for lunch. Like a bunch of dumb dumb behind a desk. If you can avoid this place please do, the employees in the front desk are rude and unprofessional and on turtle mode until it’s break time.

I am writing this review as I’m sitting in the medical office with my mother. She has been delayed in her appointment because the staff has lost her chart. Now as we are sitting here the staff is arguing with each other as to who was in possession of the chart while pointing at my mom. Not very professional at all.

This place has some of the most incompetent, officious, uncooperative front office staff; that I have ever encountered.
They push redundant paperwork at you, with any objection met with the refrain «it’s policy». Translated it means; I’m too lazy and or incompetent to get off my butt and look it up.
Another pet peeve; they refuse to give out a copy of the MRI on CD.

First of all, the waiting room and restroom are filthy. There were easily 20 cups scattered throughout the waiting room, dried blood on the floor, no toilet paper in the restroom, and the door didn’t lock. The changing closet was tiny and the curtain didn’t offer much privacy. The walls throughout were dirty, and the moulding was removed and never replaced. Also like the other reviewer said, you have the choice of leaving your personal belongings in the MRI room to get demagnitized or leaving them out to get stolen.
The first time I went to this place they were running three hours late on MRI appointments. I could understand if this was a shrink’s office where sometimes patients need more time. But MRI’s are pretty straight forward, and staff should know exactly how long one takes and should schedule accordingly.
Well after the 2 hour mark, it was getting too late, and I had to leave. They pleaded me to not reschedule (did they think I wanted to spend 1.5 hours commuting and 2 hours in the waiting room AGAIN?!), but there were still others waiting before me and I really couldn’t stay much longer. So I rescheduled for later that week.
An hour before my second scheduled appointment I called them to ask if they were on time. They told me they were, so I made the long trip down. What do you know, I don’t get called in until an hour and 20 minutes after my appointment. While the technician came to call me in, he left the previous patient in the MRI room, unsupervised.
I should send them a bill for my time, including commuting costs.
Stay far away from this place. If your doctor refers you here, find a new doctor as well.

This MRI facility does not have a locker room to protect patients’ personal belongings from being demagnetized. My father went to Empire Imaging to receive an MRI exam and was told to put my things, including his wallet, in the corner of the room with the MRI machine. When he asked the technician whether this was safe for the credit cards and metrocard, he was told that it was fine. After the MRI, he tried to use his metrocard at the nearest subway station and it did not work. The cashier at the subway station asked whether he had just came from the MRI facility and said that she had seem many customer from that facility with demagnetized metrocards. From her response, we know that this was not an isolated incident. When I called
the facility later that day to inform them of issues with their practice, the receptionist said that they used to have a locker room, but it was taken down. She sounded completely unconcerned about this issue. When I asked to speak with a technician, she simply said that they were busy with patients. She told me to call back on Monday to speak with the manager, but refused to take a message from me for the manager. I was shocked at how poorly this facility was operated.