Take Me To The Water

adult swim classes are great. not to crowded, only 3 – 4 others in classes with me each time. I have always been scared of the water but the girl teaching the class was really nice and made sure I was as relaxed as possible each step. my only negative part of the experience is parking. parking in this area is an absolute nightmare.

My four year old daughter has been taking lessons for about four months now. I think they are wonderful. The water is always warm. The instructors always strike the right balance between fun and serious enough to actually teach the children. My daughter loves going every week. It is very hot in the facilities but I guess this is the trade off so the kids don’t freeze in the water. I had my daughter at other schools where all they did was splash around and play games. I never felt she learned anything. At Take Me To The Water she is well on her way to learning to swim. They are also very helpful with scheduling make up classes.

Love the program. My son has been in this swim school for about a year and has gotten so much more comfortable in the water. Like another reviewer said wish we could get notice if an instructor is out and being substituted with another. I would also like if we could have an advanced notice of instructor schedules when we are invited to preregister.

Extremely painful experience! Although I like the instructor, she was absent twice for my 5-​sessions (I booked 6-​sessions, but switched instructor after the first one). There is never advance notice for the instructors’ absence, and you go there only knowing that you are assigned a substitute instructor. This really makes things incoherent! As a beginner, it is so confusing to have to work with different instructors. They all have different ways of teaching, and they always spend about half a session trying to understand what you know and what you don’t know, which is completely a waste of time and money! Oh, when I call to complain, they told me that «it is our policy that in the case of the instructor’s absence, we have the right to assign a substitute instructor, and the students have to take it. No make-​up allowed for this situation». Customer service sucks!

The center in Forest Hills at the Jewish center is wonderful… my daughter starter taking classes at 3 years old for about 9 years and loved it and became a great swimmer. Great instructors… some of the parents that attend… ehh not so great but overall the swim classes worked out great for us.

Great teachers! Reasonable prices. They will do their best to match skill level and schedule. The weekends are always crowded no matter where you attend. Lost one star because email communication and website need improvement.

My children has been going to both Forest Hills locations for years now. The 75^th Rd location used to be nice, neat, clean and less crowded than the FH Jewish Center but for this upcoming Summer Semester I am taking my kids out of the 75^th Road location due to their unsanitary locker rooms. It is infested with roaches. They keep switching Men and Women’s locker rooms. If you see garbage or any dirty wet clothes that were left behind you can guarantee that you will see it again in the same spot when you come in for your next class the following week. Only one shower works for each locker rooms and while other one is crawling with roaches. They have a small waiting room for parents who do not want to come inside the pool which is now being used as a the changing area.
Instructors are hit or miss. You get a good one this semester then you get one that sucks the next.
Costumer service definitely needs improvement when you call the office. 90% of the time they won’t even answer the phones or return your messages. The only person I want to speak to over there when I call is Ms Linda.

The management should learn some lessons in customer service! My kids love the teacher and the pool, but one day their teacher was sick and the management never call us to let us know. My kids hated the class because it wasn’t the teacher the were used to! I called the general manager to complain and she said my kids shouldn’t get attached to the teacher! Who the hell is she to tell me who my kids get attached to? She said if I wasn’t happy, I shouldn’t attend the class and cancel the membership ! I guess they don’t need customer ! Look for a place with better professionals, take me to the water has none!

Pool is dirty, small and people walk around with shoes and nobody says anything. Don’t waste your time with these people… worst customer service, important for them is you pay…

My son swims at the forest hills location. His swim instructor is very good. Their fees are a bit high. The bathroms and the pool area look rundown, and need to be cleaned. Having said that there aren’t too many choices in forest hills. Wish take me to the water would take the time to care for this place.

I was afraid of the water and decided to try this class for myself and my 18 year old son. I can honestly say that we both have learned how to swim by the time the lessons were over. Money well spent! However, the pool is very busy and they try to hold as many classes at the same time in the same pool which can get quite crowded and very busy. The locker rooms are not the best but it did what I needed it to do which was teach me and my son how to swim.

My son started swim class this summer. and his instructor is great! We have enrolled him for the Fall session. I personally feel it takes time for children to feel comfortable in the water and begin to swim on their own and i have seen a difference in my son when he is in the water. He is 4 years old and he is a bit more confident in the water. It is expensive BUT the ratio is 2:1. 2 children and 1 instructor. I did my homework in Queens on swimming classes and YES other programs might be $ 5 cheaper but it might be 4:1 or 5:1 ratio. All i can say is my son enjoys his swimming class and has fun with his instructor and if he’s happy i’m happy! One more thing in a session you are only allowed 1 makeup class which kind of worries me I wish they consider changing this rule!

Very pricey, $ 37 per lesson which last either 30 or 45 minutes depending on which you choose. $ 185 for 5 lessons & I still can’t swim! The locker room and bathroom is extremely disgusting. There’s only one changing room so there’s always a line to change after a lesson. Two bathroom stalls and one of them is so dark that you can barely see how dirty the toilet is.
Also what really made me upset was that they had my 8 year old brother (who is a beginner) in the same class as a little girl who knew how to swim, so as my brother is scared, uncomfortable, and struggling in the water this girl is swimming, having a blast, and hi-​fiving her mother every damn 20 seconds. Seriously b****?! Congratulations your little girl can swim but what about the other kid who’s struggling, you could be a little discreet because it’s a little discouraging for those who aren’t up to that level yet. They should not place people who are at different levels in the same class!
and last but not least — since it’s $ 37 per lesson, me and my two brothers took 5 lessons each making the total $ 555, I asked them to split it up into two payments $ 277& $ 278, first they charged me $ 278 and then they charged me $ 279! Which is only $ 2 extra but I’m not upset over $ 2, its the principle! why are they over charging? for what? if there were some other fee I was unaware of why didn’t they tell me!!!
The only reason why I’m giving 2 stars is because the staff were nice. But if you are really looking for a clean, non-​expensive, and organized swimming school this is not the place for you!

Forgot expecting this place to call you back or answer a question — they never will ESPECIALLY if it’s about billing or make up classes or anything that will not immediately make them money. They only care about enrolling (they automatically re-​enrolled my child without my permission). The facilities at Quest are beyond disgusting.

Our 2 year old goes to swim class here weekly and absolutely loves it. The teacher is fun and engaging and very loving to the kids. She really work with all age levels and sings songs and leads activities that get the kids very excited. –1 star for being a little pricey and for having such a gross pool deck and locker room area… it’s seriously gross! I feel very dirty when I leave after walking on that pool deck.