The UPS Store

Horrible. Unprofessional. Nasty.

1÷21÷16
Recently taken over by another person– a nightmare! both not intelligent and purposefully deceptive, as well as very rude.
I walked in today with 2 letters to mail and told the clerk I need it mailed. put a priority card on it and charged me $ 23.00! I repeatedly asked if i could put a stamp on it and have it mailed like we used to do — he kept saying this was the cheapest rate they had but did not directly answer my question. I was becoming annoyed and my tone showed that.
The manager stepped in and told me i could put the stamps I just bought on it and mail it. I asked why i hadn’t been told that in the 15 minutes i had been trying to communicate with the clerk, The manager was increasingly y rude and arrogant, would not let me speak. I told him to take away the priority and make it regular mail. He did that on my regular envelope.
After he did that he said I could not mail my oversize envelope because he couldn’t weight it and I’d have to take it to the post office!!! I asked why he didn’t tell me that beofre he unded the last transaction-​now he would have to redo the transaction. I am now in the store almost one half hour with nothing done, and i don’t believe he couldn’t weigh the envelope that makes no sense. He just wanted to charge more money, as evidenced by the fact that no one answered my original question. He would not let me speak and told to take both my enveloped to the post office.
I have never written an online review before– but this is way beyond acceptable and i urge everyone in FH to go somewhere else– there are other UPS stores in the vicinity. It’s worth the extra time not to be cheated and disrespected.

The manager at this store was rude to me, when I tried to pick up 2 UPS packages on behalf of my sister. This store refused to honor package pickups by authorized agents.
I attempted to pick up two UPS packages that were at the store. The packages were addressed to my sister, who is not married, and has a different last name from mine (my married name). My sister is single and lives in her own apartment. I live in a house with my husband and kids, at a different address in the same zip code as my sister. I brought the UPS slip that had been left at my sister’s by the delivery man (for one of the 2 packages), and an e-​mail printout from UPS with the tracking number of the other package (that my sister had forwarded to my e-​mail address). I presented both papers to the clerk at this store. He examined the papers, and then asked me for my ID. I showed him my NYS driver’s license. He then told me that, under federal regulations, he could not present me with the 2 packages. He said that my sister would have to show up at their store herself. I asked why and he said that only the named recipient could pick up the packages. I argued that federal regulations did not support what he was saying, and that I was authorized by my sister to pick up the packages. I showed him more closely the e-​mail printout of the UPS e-​mail my sister had forwarded to me.
The manager was hovering in the background the whole time, and he said, «I’ve been listening to what’s going on, and I’m sorry but he’s right — we can’t give you the packages.» The manager said that he «refused to argue» with me, and that my sister would have to come get the packages herself. I tried to explain that other businesses, like Verizon, allow an authorized agent to show up with a letter and conduct business on behalf of another person. He ignored my comment and repeated what he had just said before. I said that I would file a complaint against him with the BBB, and he said, «Go ahead, that’s what you’re supposed to do if there’s a problem — not argue like this!»
*** Even UPS itself and the US Postal Service allows authorized agents to pick up packages on behalf of the recipient. This store is ignorant of the regulations, yet its employees argue that they are in fact supporting them.

Friendly staff. Never had a problem with dropping off a package and getting an acceptance receipt.

I came in to ship something rather large and someone greeted me right away. They made the experience easy, there were no lines (ehm USPS), and staff was friendly. The goal was to get my package shipped and get me in and out of there as quickly as possible and they did just that. Thank you!

One of the best stores!!!
I am in business that requires travel, all the times. I use Fedex Office and UPS Stores for my printing
services, the staff at this place goes even extra mile to help you. I sent them project at the last minute before my meeting, they rushed it and completed just before it.

These guys are the best. They are always friendly and go above and beyond. If you need to ship to get a mail box go here

Always gets the job done and there are no lines! Thorough and helpful customer service. Friendly and professional staff, especially the girl who works there.

RIP OFF!!! They claimed a PRE-​PAID envelope would not scan. Had to pay $ 59.06 for a new label so it would «scan correctly».
Funny thing as I was filing out a new label, they already had the address I was sending package to already in their system because they scanned the original PRE-​PAID envelope. «I thought it wouldn’t scan correctly? How come I need to pay for another label?» The reply, «Do you want your package shipped or not?»
THEY ARE THIEVES! Will NEVER GO BACK! Go to a reputable UPS other than the one in Forest Hills. ZERO STARS!!!

The workers are nice and there’s usually no line but it has happened on a few occasions that they will add on services or supplies without asking me first and just charge them at the end.

My hubby and I order a lot, I mean a ton online and have to return things all the time due to items not working or being the wrong size, and each time I bring our boxes to this store and they are always super professional, and give me a receipt each time. Other stores just ignore drop offs, and forget to give me a receipt.

I am seeing a poor review for this store and that’s unfortunate.
Instead of waiting on ridiculous lines at the post office for USPS and still paying the same amount for shipping, I rather go here.
I will say it’s definitely not the cheapest place to ship things, but if you pack your own boxes in advance it will cut down the costs significantly. I have never had an issue with anything being delivered and I also like to get an email with all of the tracking info as well as alerts as to when a package was delivered.
The guys at the store are always very helpful and patient, especially when I come in with 10 shoe boxes on a cold Saturday morning.
Keep up the good work guys!

Rip off on shipping costs. They play with ship prices like a shady used car salesman. Will never do business with again.

The custom service is ok, not great. And what happened to the 21^st century and computer generated labels? You want me to do what? Fill out 2 shipping labels and a record slip? No thank you!