BG Automotive

My husband went here for a front CB shaft seal and he really likes them. He’s hard to impress because he knows cars and just doesn’t have the space or time to work on them himself. These guys were recommended to us and they were very prompt, friendly, accurate, and they didn’t recommend any unnecessary work. They weren’t the cheapest but you get what you pay for! Finally found a local mechanic we trust!

My wife and I use to live in Fort Collins and took our truck to BG to have them look at it. We have since moved to Denver and drove all the way back to Fort Collins just so BG could do the work on our truck. Friendly, honest staff. They also gave me a ride to Old Town while I waited.

I took my 200 Jeep Cherokee Sport there for a shake in the front end upon braking. They said to rotate the tires and bring it in.
I took it to them and they replaced the shocks. Unfortunately, they broke the studs in the back and instead of drilling them out and putting in new bolts, they welded them, and didn’t bother to tell me. They put in new brakes also, and I called about 5 times to tell them I was getting a «chirp» on the right front. They said they were booked solid and couldn’t get it in. So now, when I took it somewhere else, I find out they did the right front incorrectly, and the brake hanger wore a groove in the steering knuckle.
They are dishonest, and don’t stand behind their work. They did terrible work. If you are a female, don’t take anything there. They also quoted me for the whole job and then charged me a bunch extra when they delivered the jeep after they did the brakes.

I’ve been taking my family’s cars to BG Automotive for as long as they’ve existed, around 10 years now, and I have never had anything but a terrific experience. They get my car in and out quickly and I have always known them to be honest and fair. The thing I really appreciate about them is this: A couple of years ago they actually made a a mistake with one of our cars. When the mistake was made it wasn’t something I caught, I likely never would have known — it was something they caught owned up to; not only did they point it out to me/​own up to it, but they fixed the problem and made it right. Perfection is not a reasonable expectation, but honesty and integrity, I think, is, and it seems to be all to rare these days. I believe the guys at BG Automotive are as good technically as anybody around, but that doesn’t mean they are perfect — nobody is. I don’t doubt, though, that they are always honest with me, and I believe the shop is run with integrity. Bryan and Phil run a fine business at BG Automotive and I would recommend them to anybody.

After driving and searching for this place for 20 mins I was almost offended by the tiny and difficult to see sign. Then I thought– where is the garage? Where will they drive my car to work on it? Why am I here? Peaceout.

These service people know how to get the job done and make you feel important to them. I especially appreciate the honest straightforward professional courtesy

I had alignment work done here because the reviews on Unilocal looked great. A few months later I noticed irregular ware on my new tires so I took it back in. They told me the alignment work should not have been done without other wheel work (struts, shocks, etc) done prior and tried to charge me for another round of alignment plus another $ 1,000 of work I think should have been mentioned before fixing the alignment the first time. I also received an estimate at another shop for half of BG’s quote. I give them an extra star for being friendly, but I think these people are scammers. Hold out for honest work.

My sons car broke down and I had it towed to BG automotive. Best decision I could have made! Great customer service, answered all my questions with such patience. I must have called them 5 times within an hour, but Phil and Brian were as calm and understanding on every call. They will be my to go service from here on out.

BG Automotive provides excellent service! Rest assured that your vehicle is in good honest hands with these guys! They are honest and seriously the nicest guys around. Not to mention the work they do is thorough and done right!

I would’ve given this place 1 star for lack of really trying to fix my issue, but to be fair they were truthful in my vehicle inspection, my suspension system was shot. After we repaired it at home because we couldn’t afford the $ 1000 in labor that BG wanted, I returned for the alignment so that I could at least give them some of my money. My car had a slight pull to the right after the $ 80 alignment BG did and I assumed it was the roads for about 2 months before I got annoyed with it. BG was nice enough to try again on the alignment for free, but proceeded to tell me the right side was thrown out by me. I must’ve hit a pothole says the man behind the counter, but they fixed it and my SUV was driving straight as a whistle… NOT SO MUCH, I got about 5 min. around the corner before I called to let them know it is doing the SAME EXACT THING. At which point they told me to bring it back. A gentleman met me out front to do a test drive with both of us in the Acura SUV. He proceeded to drive in the center of several roads as well as accelerate quickly at every take off and tell me «look, it’s straight’. He then proceeded to tell me that I have a sporty car causing it, or it was just the roads, but either way, their alignment was as straight as it gets. After I dropped him off I immediately knew I would NEVER go back. I have owned 2 previous vehicles that were WAY sportier than my 2007 MDX, a Fiat Abarth and an Acura TL. NEVER had I experienced pulls in either direction consistently. So I drive it another 2 months before I just got plain sick of fighting my car for 2 hrs a day during my travels. Finally, I gave in and tried another place, Scott’s Fort Collins Auto at 1900 E. Lincoln. THEY FIXED IT! They re-​tried 3 times to get it just right before handing the car over. They went on a test drive with me before and after the new alignment as well as had a much more comfortable waiting room with free sodas, coffee, and direct tv (you get to control the remote)! So, spend more here at BG and you WON’T get what you pay for. Honestly, I believe they just didn’t want to deal with it anymore. Also, when they don’t fix it, they’ll say they did and act like they did you a favor. May be good for other repairs, but SKIP alignments here.

Amazing service and friendly staff!

Last year my trusted mechanic sold his business and moved back east :(I do a lot of my own work as a hobby, and most of my vehicles are unique and/​or rare, so I am extremely picky about taking them anywhere. BG Automotive was recommended by another mechanic friend of mine.
I have had three of my vehicles in Bryan’s shop for various things I did not have the time or ability to resolve. I know exactly what’s wrong with the vehicles when I take them in, and the staff there has always right on top of it. They do great work. I have never felt the need to ask them why they did or didn’t do something or to fix something a second time. Bryan and his team take a lot of pride in their work. You also get a full vehicle inspection report with every service complete with pictures and detailed explanations of the findings.
Great shop. Only the second mechanic/​shop I have fully trusted in more than two decades of living in Fort Collins

I went to this locally owned repair shop hoping that the service would be more personable and most importantly honest. Unfortunately, I was wrong. I went in for a simple oil change and was sadly disappointed when I went to pay my bill. They proceeded to inform me that my air filter needed to be changed — when in fact I had just changed it myself a month prior. I asked them to take out the air filter and show me why they thought it was dirty and needed to be replaced. Not to my surprise, there was one streak of dirt that I practically had to put my glasses on to see. What happens the next time I have to go in for a major service? How can I be so sure they won’t try and up-​sell me on other parts I actually don’t need? Once again, extremely disappointed and won’t be a returning customer. Next time BG Automotive, don’t make assumptions that your customers don’t know their cars or know the last time things have been replaced and then try to tell them they need something replaced that they don’t so you can make a buck. Bad customer service.

Bryan and his staff will take excellent care of you. They can fix anything. I will only take my vehicle there and I live 800 miles away. that should tell ya something.