Enterprise Rent-A-Car

Nice people and fast service but the car they gave me had leaks in two tires — something they knew about at the time. They told me I could get them fixed if I needed to. Not exactly gold star.

Rented a vehicle for 1 day. Picked up Sunday April 17^th and dropped off Monday April 18^th and was charged $ 434. Will be fighting these charges. Last 2 times they didn’t have our vehicle ready and it is never full of gas when we receive the vehicles. Twice they were suppose to have it dropped off the office, but never showed up. Horrible customer service and will never use them AGAIN.

I rented a car from Enterprise on two separate occasions. The first rental was good, I could not complain. The second rental was completely off putting. The first time, I had paid with a debit card and was only asked for my license. The second time, I only had cash, so I called ahead to ask if that would be acceptable as payment so I knew whether or not to deposit money into my account beforehand. They said cash was acceptable. When I got to the location, I was told that I could not pay in cash and then proceeded to ask me for two utility bills and three references before I was allowed to rent the car. I was truly offended and told them that I had rented a car only the week before and only had to provide my drivers license. They said that they could not accept cash anyway, so I told them that they would need to give me a ride to the bank to deposit the cash I had so I could rent the car. They did and when I returned they only asked for my driver license. The employees should be trained better and they can work on trying not to treat people like street trash and be so judgemental. I will not rent from them again.

I’ve rented from this location many times in the past. I never had much problem with the service, but it’s improved markedly over the past few months. The prices are competitive (actually, usually a bit cheaper). The cars have always been fine. I also really like that they’ll come pick you up. I did lose something while driving one of their vehicles a couple of weeks ago, then got a call today from the manager, Chris, letting me know that they’d found it. I think at most places, someone would have kept it. Chris also calls me by name when I come in. I highly recommend them. I’ve even rented from them when I had a free upgrade available from a different company.

Everyone always is friendly but it’s the details that cause problems. Rented a vehicle in advance, arrived to pick it up, vehicle was there — fuel tank almost empty. I was given the option of filling it myself or waiting for a fill; because I was on a tight schedule, I opted to fill myself, then got credit upon dropoff with a receipt. On another occasion, vehicle’s windshield had not been cleaned — very streaky and smudged. Not good. Enterprise needs to emphasize service as well as «personality».

Clean store and mostly friendly employees make this an Enterprise location which is not sucky as some other reviews about the business practices here would make it seem.
Despite the overall low reviews and the dissatisfied tone of the reviews for this location, the service was within tolerable times, as long as as there’s no hurry to book.
The price was also unsurprising and in range with expectations for the type of vehicle being rented.

I’ve never had a bad experience with Enterprise. This location is no exception. They’re about a 10-​minute walk from my house so they are my go-​to rental location when I need to rent a car. Their customer service is excellent and the rental process is quick and no-​nonsense (e.g., no gimmicky pandering for add-​ons or upgrades like I’ve experienced with other companies) — I’m usually in and out in about five minutes. They always have a car that fits my needs, the price is reasonable, and the cars are clean. Can’t ask for much more — keep up the good work.

Great service. Competitive rates. We will rent from them again in the very near future.

Made a very important reservation for a car only to be told at pick up that they had no cars left. They over booked. A woman named Candice repeatably said «I am sorry but this really is not my problem». This enterprise is very unorganized and extremely unprofessional. I will never use them again. One star is one too many

I’ve rented from this location 6 or 7 times and never had any complaints (besides the waiting for a car and signing/​initialing all the paperwork every time). That all changed when my colleague rented a car under their name and added me as a driver. All was well until I saw on my CC that Enterprise had charged my card (info was on my online profile and that’s how I assume they got it) for the rental in my colleague’s name which is against company policy! The people at this branch didn’t care about fixing the problem and I was told to dispute it on my CC, which I did. Then my colleague gets multiple phone calls from this branch 2 months later asking for MY info because the rental was not paid for still and they were upset I disputed the charge. I had to call them 3 more times to convince them that the rental was not in my name (nor the receipt) and that the simple solution would be to charge my colleague’s CC which we had on-​hand every time I had called to resolve the issue. They finally understood and gave me a half-​hearted apology the 4^th time I called. I’m now a big fan of Avis in Ft. Collins.

I’ve been visiting this location for 4 years and have always received excellent service. The staff are extremely professional and helpful. Car is always clean and ready to go when I arrive and the staff often provide tips on best use of gears for driving in snow which if really helpful for me because I drive a wide variety of car makes and models. Thank you everyone and merry Christmas.

So I combined all my reviews into this one and deleted the old ones. This is in most-​recent to original-​complaint order; start reading at the bottom if you wanna understand what happened!!!
My Update on Unilocal 10/​29/​2014
========================
What’s happened so far:
1. I reviewed Enterprise Car Rental on Unilocal to show my intense dissatisfaction with their customer service, 10/​17/​2014. See below.
2. Enterprise responded on Unilocal and gave me a case number. Here’s their response to the Unilocal review, dated 10/​21/​2014:
«We strive for customer satisfaction … please e-​mail

… and we can look into this further
as well as pass your nformation onto the Fort Collins’
upper management…»
3. On 10/​20/​2014 I responded to that via email (and posted the email to Unilocal on 10/​22/​2014 the next day), pointing out that Enterprise only responded to my (multiple) pleas for assistance after I gave them a horrible review on Unilocal.
4. Enterprise responded via email 10/​21/​2014:
«I want to get your information into the hands of someone
who can help you with this… I have requested that
an Area Manager … contact you…».
5. They also updated their Unilocal response on 10/​23/​2014. More lip service:

«We are here to help, Gary! If you would like us to check on
the status of your concern for you, please email us at

…»
6. It is now 10/​29/​2014 and the area manager from Enterprise STILL has not responded. Enterprise hasn’t explained what happened, apologized for it, explained why OTHER customers shouldn’t expect the same treatment from Enterprise, told me what they’ve changed to prevent the same problem in the future, nor offered me any compensation for my time, discomfort, monetary outlay, and effort, or any inducement whatsoever to continue as an Enterprise customer.
7. I sent an email to Enterprise corp telling them the Ft. Collins people never called back and that I’m giving up. Confirmed reservations at Enterprise don’t mean shit.
Says it all, doesn’t it? Unless I publicly shame them, their customer service is entirely nonexistent. And when they DO render it, it’s just lip service.
If I could have given them less than 1 star on Unilocal,I would have!!!
My Update on Unilocal 10/​22/​2014
=============================
It’s amazing that you would respond to a Unilocal review, but not to an individual customer servioce request.
[…deleted since it’s a recap of the chronology below…]
And now, the FIRST time corporate customer service bothers to respond, it’s because I posted a Unilocal review calling out Enterprise and my exhilarating experience with your company.
Wow.
MY ORIGINAL Unilocal REVIEW 10/​17/​2014
==================================
NEVER rent from the 2100 South College location in Fort Collins. They don’t care about their customers; they are rude; and they don’t attempt to make things right.
I booked a reservation online to pick the vehicle up in Fort Collins and return it at the Denver airport.
I called the Enterprise office to inform them I was late but on my way; it was Sunday and they close at noon. They said that if I was there after noon they would be closed; no one could wait. I told them I was maybe 15 minutes away; it was about 20 minutes to 12. I arrived at 11:50; the office was CLOSED. They KNEW I was on my way; they closed EARLY.
I called the 800– number… I waited for them to call me back, they said they could not find a vehicle unless I wanted to go back to the airport in Denver!
I bummed a ride to Steamboat, and in Steamboat got a vehicle from Enterprise at no charge to make up for leaving me stranded and without a car to get to Steamboat.
I received my credit card bill, and found Enterprise had charged me for the rental. I contacted Enterprise; they said that they had no record that the rental was no-​charge. I disputed it on my credit card; sent them a copy of the rental paperwork (which clearly stated it was a comp rental). They forwarded it to Enterprise; Enterprise finally issued the refund.
[…rest deleted for brevity…]

Matt Michaels the branch manager is extremely rude !!! He hung up on me as I was trying to explain to him how filthy the vehicle was inside. I will never rent here again! I sent a complaint to BBB and FTC and wrote a letter to the corporate office. I hope this manager gets reprimanded for the way he deals with his customers! I usually like renting from Enterprise but the experience here was unsatisfactory. The minivan had crumbs all over the seat and the carpet had dirt. In addition there was melted chocolate on the carpet and the cup holder was disgusting. The outside of the car was dirty as well!!! But the worse thing is the manager did nothing about it and I paid full price after an employee named John promised to waive the whole rental. Matt claims that he never rents dirty cars, but obviously he missed one!

I originally rented a car (a tiny mini, instead of the advertised corolla). In the middle of highway, a light assembly of driver side started tattling. I called the road side assistance. I got disconnected twice. The 3^rd woman was nice and spoke clearly. She said I can exchange the car in another location close to where I was. However, Rob Michel of this store just took the car and did not exchange. I had NO car for the remainder of the trip, which force me to rent another from another company in the hotel that I was staying. Crazier thing is that the guy (Rob Michels) pretended that he will find a car for me, then dropped me off to another shopping center and drove away, making me stranded in a shopping center that I had absolutely stranded. Just remember, you do not want to deal with a guy like that. It is my understanding that enterprise rental car runs as a franchise, which means something like car exchange may not be honored if you have to travel some distance from the original rental place. Avoid, at all cost, this store, if you can, enterprise all together. I had to call a cop to get out of the place and force them at least to give me a ride to my hotel.

Terrible customer service. I protested that the 50 dollar fee to drop the car at DIA was more than taking the shuttle and the rude man on the phone replied with ‘Sounds good’ and hung up on me. I’ll never rent from this location.

Made a reservation, then confirmed the reservation, then went to pick up the car… and they didn’t have a car for us!!! They knew we were coming for a car!!! We made a reservation! We confirmed a reservation!!! Then we had to drive to ANOTHER location to pick up a car… that was filthy dirty!!! What is the point in making a reservation with this company if they aren’t going to have a car ready for you to pick up and then they give you a dirty car??? We won’t be renting from this place again.

Thought save money and not rent at airport. But time is money. I took green ride to courtyard Marriott in ft. Collins. Enterprise said they picked up. I called next morning at 9:00 a.m. They said all drivers were out but would send ASAP. At 9:40 I called and they said they were sorry (their favorite expression I learned) but still nobody available. Not sure when! I said cancel it, I would walk to my moms nursing home and my sister would pick me up later. Said I really needed car next day. They said call and at. 8:30 and would have at 9:00. I called 8:30 and again at 9:30. They said someone on way. Around 9:45 she calls and says downstairs. She was not. She went to wrong Marriott! I get car with less than ¼ tank gas. I was only here 4 days taking care of appts for my 91 yr old mom and wasted hours trying to get a car. Returning was no easier. They have only 2 people working desk with one line. Found out they also service all auto dealers.
Do self favor. Spend the money and rent at airport.

I used
to rent a car. I lended in Fort Collins and went directly to Enterprise at the airoport. They did not have the car I rented so they offered me a bigger one for $ 1 more per day. The car was dirty and with only half tank of gas.
I returned the car one hour before. When I was back home I checked my credit card and to my surprise Enterprise charge me $ 103 more than the orginal price. After 5 calls in 3 days the Manager told me they charged me one extra day and someway somehow they added insurance to my rental.
I got the money back, but would sugest to check your statement after dealing with Enterprise

Not wanting to be an imposition on my family whom I was visiting I decided to rent a car for the week. I was able to reserve the car online and have it waiting for me when I got there.
The staff are all very friendly and efficient and the whole process was extremely fast. Upon return, the associate (Kyle) noticed I had overfilled the car and was able to give me a discount on the spot so I wasn’t overpaying.
I drove a Chevy HHR. This is their base model car. It drives well and has some personality. A nice change from a sedan.
5 stars.