Hilton Fort Lauderdale Beach Resort

This is the BEST hotel experience I’ve ever had service wise. Accommodations were excellent plus, great pool and Cabanas thanks to Jeanna & Nanette, Coyhan; restaurants (Ilios) with Mark, Zen, Alex, Phillip; S3 with Keli serving five star food and six star service and Mark the best Bellman. EVERY SINGLE EMPLOYEE actually PERFORMED as if they really wanted us to REALLY have a great experience. Not just enjoy our stay. Most hotel employees SAY they hope you enjoy your stay– all do this, but Fort Lauderdale Hilton Beach Resort acted and came through. We didn’t just check in and that was it. Several employees actually followed up to make sure everything was good wanting to know what they could do to make it BETTER. THEY CARE. I highly recommend staying at this hotel. Fantastic!

Went on a weekend staycation for two nights at the Hilton. Initially I was torn between the W and the Hilton but I definitely made the right choice with the Hilton. From the moment you valet your car the staff makes you feel right at home and does everything they can to make your stay as amazing as possible. Amelia and Johnny at the check in desk are extremely pleasant, friendly and more than willing to help with whatever you need.
We checked in late Friday night and were unable to get a room on a high floor. We expressed that we would like a higher floor for a better view so Early Saturday morning we received a phone call that we would be moving from the 6^th to the 11^th floor.
Great breakfast buffet, loved the food and drinks at the pool.

If you’re booking this hotel through a third party such as Airbnb, do not do it. They treat you horribly when booking through someone else. My check in time was 3pm. The room wasn’t ready until a bit after 5pm. The front desk staff was horrible. They didn’t accommodate me and my 16 month old daughter in any way. They rolled their eyes, continued blaming house keeping, and said nothing they can do you just have to wait.
Parking is $ 35 a day which is outrageous, housekeeping knocked in my door and was pretty much like why are you here you’re supposed to be checked out. And my check out day wasn’t until 4 days later.
The location is beautiful but customer service is horrible.
The best part about this stay was the staff at the restaurant, they were beyond amazing.
#Discrimination #DiscriminationAgainstWoman

The worst hotel I’ve ever stayed at. From the moment we walked in, they messed up our room. I paid for an oceanfront ocean view room and since they fell short of them, decided to upgrade me, but with a shitty view. Next, I paid for full breakfast with the room, but since they didn’t give us the voucher, were made a fool at the breakfast. They also said they’d send the ones for the following day to the room and never came. This is our last morning here, and found a huge cockroach in the kitchen. I asked them to get rid of it while we’re at breakfast as I closed it off with a cup. We’re back and it’s still there. Just go to W next door or any other hotels around.

Stayed here for a three night/​four day weekend. Hotel was clean and we had no issues with service. Front desk staff was wonderful as were valets out front.
Restaurant on pool level was a bit disappointing the first night we arrived. Male bartender was slow and the entire bar was covered in dirty dishes. Next two nights was a female and she was extremely accommodating and efficient.
Pool was nice and chairs weren’t hard to get. A DJ played all weekend from about 11 – 4 and was great; however if you’re looking for a quiet time by the pool — it won’t happen until after 4 (at least Friday-​Sunday). Service around bar was pretty good. There was a wedding Sat night so they cleared the pool at 4pm. A little disappointed, but they did offer us the option to go to the «W» hotel next door. A good way to accommodate, but why would you want to send your guests to another hotel?
I would return — nice view and rooms were clean and nice!

I recently had my wedding there May 1, 2016. The wedding «crew» Brittany Manzie was absolutely amazing and great to work with. However the rest of the hotel was awful! Majority of my family had a terrible experience checking in. One of my bridesmaids also my cousin was given a handicap room with no space to hang her dress and was on the lower floors and not on the upper floors like the rest of the family. When we tried to resolve the situation the person in charge (not the manager) tried to blame my cousin and just made excuses for her terrible coworkers. Her bathroom wasn’t working properly on the «new room» they assigned her and the water was coming out dirty. The Valet people were beyond rude! Also the person in account receivable Michelle Dodson was impossible to get a hold of so we could pay our wedding balance to get it out of the way before the wedding day. Both myself and husband called and left her messages and nothing. So about 5 days after the wedding while we are on our honeymoon she send me an email telling us how she decided to split the payments so the wedding balance could be paid!!! We are hilton honors members and applied for the card to help pay for our wedding so we decided to put majority on the hilton card and the rest on another card. (This was also communicated to Brittany, so if Michelle needed to reference anything she could have spoken with Brittany or maybe simply done her job and called us back!) So in this email she says how much she put on our hilton card, which of course was wrong, but my initial thought was, WAIT HOW DOES SHE HAVE OUR CARD INFO??? She with out our consent and with out us even giving her our card number, some how got our visa info and charged our card! This to me was the most shocking!!! I can not believe that this is the way to hilton does business. We have been paying for this wedding for 2 years!!! since June of 2014! And after the wedding this is how they treat us!!! it’s like all they wanted was their money and that is it we are trash to them and they can be paid by using whatever means possible even to obtain payment information that was not even provided to them! So needless to say the Wedding staff and Brittany were awesome but the hotel itself is just unethical and terrible and just a typical business get your money take your business and spit you out, no matter how much time and money you have invested to your magical day! I would advise against using a hilton hotel for your wedding if you are expecting the hotel staff to be organized and cater to your needs.
Regards,
Amber Penagos

This Hilton is not only beautiful, the staff is outstanding!!! @Donovan was so courteous, @Courtney was the most attentive to us on the rotunda. I can’t thank @Phillip enough for having the BEST staff on Fort Lauderdale! Last, but not least thanks to @Alexis for making my Mother’s Day fabulous by reserving the rotunda!!! This was one of the best Hilton experiences we’ve ever had!

Amazing balcony room overlooking the ocean and the best sushi by Tom downstairs! Great service and plan on staying there every time in Fort Lauderdale! The beach is right across the street and music by the pool!

I love Hilton hotels I always stay in a Hilton when I travel. I’m in a suit on the 9^th floor. I wanted to use the jacuzzi style bathtub but as I was running the hot water after a while I noticed it the water was yellow, and not even hot. My stay here has been great other than that.

Currently midway through a Spring Break stay here. I would sum this place up as 4+ stars for the people that work here and 2+ stars for the physical parts of the property=a median score of 3 stars overall. First, the people. I have run into nothing but friendly, helpful and courteous employees everywhere from the valet and front desk folks to the breakfast servers and maintenance people. (Specifically poolside attendant Jeanna, Yessica at the front desk and Arlene at breakfast for their polite «can do» attitudes). Hilton should definitely be proud of their employees at this property and the brand image of hospitality that they project. Well done for that! Now the more critical part of my review: I can’t help but feel like this property was something else in another life, was purchased by Hilton and it doesn’t quite meet their normal brand standards but they are trying to make it fit anyway because what else can they do? First, there is this weird system of giving you a punch card at check in good for 2 free bottled waters and 2 cups of sbux coffee daily but they make you go to the lobby and walk to the other end of the building into a little coffee café to redeem them. As a HHonors Diamond member everywhere I have stayed pretty much puts the water in your room daily and gives you access to coffee throughout the day at an executive lounge. No lounge here. Also, the free breakfast perk I normally enjoy is similarly usually available at a lounge area but not here. There is a single 6^th floor casual bar/​poolside restaurant converted to serve breakfast each day for everyone. Way too small and by 9am there are 30 min waits to get a table with the masses. Maintenance upkeep issues could also use some attention to detail as my room has had maintenance up twice for no flushing toilets and also burned out lights. In summary, I’m here for some family time in the sun and have enjoyed just that. The people serving us have been top-​notch. But as far as the Hilton branded experience, this resort needs some attention to detail. I would stay here again but would be equally as likely to stay elsewhere along this strip of beach to see what else the other oceanfront resorts have to offer.

There are hotels where you pay loads of cash and end up being treated as a reservation and then there are hotels like this one where you spend decent money and end up getting treated as royalty.
We were here for a few days to escape the North East freeze and we were extremely happy with everything this place has to offer.
We were lucky that the hotel was empty, so we ended up getting the whole pool overlooking the ocean for ourselves, not to forget the hot pools.
Service was great and everyone seemed to know what they need to do.
We ended up forgetting the shoulder tubes for our toddler and accidentally asked the manager, who ran around looking for spare ones we could use. That says how good this place is. They really go out of the way to make your stay comfortable.
Food was great, room were perfect and everything was clean and green.
I have stayed in quite a few hotels in the FLL /​Miami beach area and I must say this will come in the top 3 for me.

Tremaine
our pool concierge the entire stay he was happy the entire time and was fun and it was obvious he really cared about his job and pleasing his guests. He even took food orders for us threw the bar and made sure we were always good and happy. LOVE HIM HE TOOK CARE OF ME AND MY FIANCÉ LIKE WE HAD KNOWN HIM FOR YEARS! Great employee with massive mgmt potential.
And His boss Alexis was cool as well made great drink recommendations and was professional yet «Florida hospitality» casual.
JUAN –THE VALETs were also wonderful and pleasant and accommodating.
DAVID our bellman, we had to get cash to tip him outta the ATM and we made sure to tip him later but he had left, not only dos he receive the tip we left for him but he thanked us three days later when he saw us walking to the beach!!!
FAV THING ON THE I’m room dining MENU — chicken wrap and monster big cookies! Yum!
GREAT VIEW AND COZY HOME AWAY FROM HOME ROOM. Loved it, we had an amazing stay.
20 yards from the beach. Phenominal.

The beachside bar is very classy and the wait staff is excellent. It’s a little pricey but the dishes are always tasty and the dinner specials are always a fun adventure.

Perfect location right on the beach in the center of all the city life, walking distance to restaurants, Marina and amazing Water taxi stop.
Our room was with a balcony overlooking at beautiful and gorgeous Atlantic Ocean. We didn’t expect to find a small and neat kitchen right at the entrance. There were no any utilities, but a sign said that we needed any they could have deliver every item we needed in the room. Upon request. There was a fridge too and a coffee/​tea maker. The mattress pretty cozy and comfortable. Bathroom was very spacious, with both — a shower and a whirlpool tub.
They have a nice gym there, equipped with few Precor treadmills, Elliptical machines, bikes, some strength machines and weights. But if you jog — take a run along lovely seafront. That’s quite a long quay.
SPA is there next to the gym too. I haven’t tried their services though.
Nice and large, heated outdoor infinity pool and sunbeds. They have palm trees right there on the roof, really nice area for sunny escape and rest. As well they offer beach service with sunbeds there, umbrellas and towels.
Downstairs they have a gift shop and a Starbucks. At Starbucks you get every day two complimentary bottles of water and two Venti Coffees. That’s included into the daily resort fee.
The stuff was very helpful. And they have a concierge too.
Valet parking only.
May be after the Ritz Carlton situated nearby, which is twice expensive normally, this one takes its firm second place, to my mind, among the hotels of the area.

We just finished a four day stay at the Hilton with our two teenage girls. Great experience – one I would be happy to repeat again.
Hotel was quality, but to me the difference was the service – really exceptional in every way. As an example, we were originally on a lower floor which we found a bit noisy. One text to the desk, and within an hour we were moving to a much higher floor. A lot more small examples, but the staff made the stay truly pleasant.
BTW, highly recommend S3 – we ate there twice in four nights. Again service was great… and the cuisine matched.

Overall our stay here was pleasant. We had an amazing view of the ocean from our room. The beach is also directly next to the hotel, which was awesome. The beach was extremely clean and had a good vibe. Not too many crazy people lurking around. You also get complimentary chairs when you are out on the beach, no umbrella though, that will cost you $ 20. The food was pretty good. A little on the expensive side for the quality. My husband and I joked most of our vacation because of all the «add on prices» throughout our stay. That’s really my biggest complaint, the unreasonable pricing across the board. Also, be prepared to bring headphones or earplugs because they blare the music at the pool on the weekends until about 10 pm. The music is inescapable and can be heard from the beach and from the highest floor level.

Music in the pool area/​outdoor bar area loud fairly late (okay for me 10 pm is late). Rooms not nearly soundproof enough to even on the18th floor. Nice hotel but the service is not as superb as it was a few years ago. Still — it’s a gorgeous location. The oceanfront king suite is large, clean, and highly functional with a full kitchen.
We were on a lower floor initially and they were able to move us after the first day. There was a lot of confusion in that move, but the front desk really tried to make it right and listened to my concerns about all of the delays by the bellmen and room locations. In the end, we were very pleased with the privacy and view of the higher floor. Now the noise… That’s another story. 18 floors is not enough to escape it…

Vorweg: Wir hatten eine Oceanfront Suite und daher wirklich sehr viel Platz für zwei Erwachsene und ein Kleinkind! Wir haben uns hier wohl gefühlt.
Das Hotel ansich ist aber in die Jahre gekommen. Der Pool ist durchschnittlich, die Restaurants kein Highlight, eher enttäuschend, das Personal überwiegend etwas zu leger und wenig bemüht. Unsere Küche war mit nichts ausgestattet. Mussten alles zusammensammeln.
Der Knaller war auch noch heute am Strand: Liegen sind ja in der Resortfee enthalten. Der Schirm allerdings kostet 20! USD extra!
Wir würden wohl beim nächsten Mal das Westin nebenan testen.

The stay was ok, not great. I was surprised there was no robe in the room, the toiletries were identical to any hilton, (and there weren’t any extra for the bath) and the few towels that were there were scratchy and thin. It just didn’t seem like a resort.
When towels ran out at the pool, a family next to me was told to go to their room and call housekeeping. This is not the kind of service I would expect from a $ 450+/night resort. I was at the pool for over two hours and no one came to ask if I wanted anything to eat or drink, which was surprising for a supposed resort.
Also, every time I ask for my folio to be emailed to me, it never is. I always have to call and ask again. Only then do I receive it.
My junior suite had a nice balcony with an ocean view on the 25^th floor. There were no utensils in the kitchenette. They said to ask for whatever I needed, but this should be stocked with some basic items. I was told it was for sanitation purposes but Trump hotels have no problem keeping clean items in their kitchenettes.
The overall feeling of this «resort» was that they were trying to save money at every turn. It should change its name from resort to hotel. That way, there are no expectations for higher quality or better service.

A fantastic oceanfront hotel with a focus on the guest experience. The front desk staff placed me in a king suite with a beach view. The room was clean and the furniture was updated and well maintained. It was refreshing to see the spacious bathroom, jetted tub and a separate tiled shower with a heavenly shower head. Would it be strange if I took a photo of the shower head and asked Santa to bring me one for Christmas? I know, now I’m being judged for my love of the right water pressure and for believing in the jolly bearded man.
There were 2 flatscreen TVs in the room, a separate living room area, balcony, and the conveniences of a small kitchenette with fridge, microwave, sink and a two electric burner stovetop. There were other touch points that made the stay memorable:
*if you book through a 3^rd party site, let the staff know if you’re a hilton honors member. You’ll receive bottled water and vouchers for two complimentary beverages from the Starbucks counter at Le Marche (a nicely stocked market with cozy seating on the lobby level).
*due to a do not disturb sign on my door, housekeeping called to ensure I had enough towels, toiletries, etc.
*friendly valet, helpful with directions and offered bottled water upon departure
*received bounce back coupon under my door for a free breakfast if I returned within the month
This was an excellent Hilton property with access to convenient dining options such as Le Marche and S3 restaurant. The beach is just steps away and valet is convenient, with the only painful part being the $ 35 daily charge. I was so happy to be on the beach that I never made it to the pool… until next time!

It’s right on the beach! Do I have to say more? The location couldn’t have been better for the reasons i was there … to swim and relax.
ROOMS: They were clean, nicely sized and the balcony was amazing. We watched the sun rise every morning because we were angled to the beach. I didn’t have a chance to use the GIANT tub but it looked fun.
POOL: I loved the pool area. It was big enough you could swim and not run into people. Lots of umbrellas for shade for fair skinned-​red heads like myself! I don’t think anyone was actually fighting me for shade though… ha! The waiters were nice but the drinks were heavy on the mixers so I would suggest to just order a basic cocktail or a beer.
LOCATION: The location is nice, right on the beach. We walked over and took a nice dip in the ocean. BUT I didn’t like that we had to pay $ 20 to get a chair to sit on? What is that all about??? The hotel should provide those with a room key because seriously? $ 20 for a chair? No thanks.
Overall it was a good stay. The Starbucks was a nice thing to have in the hotel and it had good quick breakfast options.