Renaissance Fort Lauderdale Cruise Port Hotel

Lousy service for a supposedly luxury hotel.
Example: I tried to valet my car and waited 10 minutes with no valet around. I got out of my car and went inside the hotel looking for a valet person, still no one.
Self parking: I had no option but to use self parking. As a result, I ended up paying $ 20 in parking just to meet a co-​worker for drinks.
Recommendation: AVOID — This hotel is way below par. And I know par and I know above par.

This is by far the worst hotel I have stayed at on the east coast — the rooms are old, worn out, humid and they smell really bad. The lobby area is a little more modern, but be aware that they keep the bar/​lobby extremely cold so bring a sweater. Lounge is ok however limited opening hours.
Be aware that they «force» you to valet parking when you arrive but you actually have a cheaper option, you can park in the garage next to the hotel however be aware of bad signage in the garage — if you park on one of the few «Valet spot» your car will be towed. It is just not easy to see where they are. If you do valet park, have patience, it takes forever to get your car when needed + also most of the valet parking is outside in the sun.
We booked at Junior suite for the 4 day stay — so funny how we where greeted at check in that «they had found us a Junior suite so we had more room» wow that was nice, after all that’s what we had booked!!!
Any way — if you can find something else, I would take that option instead ;-)

Not particularly clean. Not a great fitness center. Nice location close to cruise ship ports n close to the ocean if you like to walk.

Staff was very rude, way over priced in the bar. We tipped house keeping well but got a bed made and the water that was in the room was already opened just refilled! YUCK!!! We were there with a very large group and got treated like 2^nd class citizens on a first class budget. We were going to stay there on our return but I cancelled, I will not put up with that type of staff.

I travel for work and stay here often typically no real problems… the power went out for half the night, mostly clean, comfy bed. I’m writing this because I called a few hours ago after finishing work to let them know I was still on my way and they said no problem. I arrive and they tell me they have moved me to the dirty extended stay down the street because someone had a leak and they had to basically give them my room. I said why didn’t someone let me know when I called earlier or better yet why not call me after I had these reservations weeks in advance and I had just stayed the previous week! Thanks for the hospitality!

The rooms are nothing to write home about but were clean and comfortable. The location is decent for the price and easily accessible from the airport.
The restaurant at the hotel was surprisingly good. I ordered the Build Your Own Pizza with mushrooms, sausage, and olives and was not disappointed. Drinks are a little pricey but the pizza was good for a hotel and a larger potion than I anticipated.
The best part of the stay was the breakfast bar in the club lounge. Can’t go wrong with bagels, eggs, bacon, breakfast sausage, and fruit! The bottled waters and to-​go coffee cups were a nice touch as well.
Overall a very positive experience!

Strictly meh — hallways smell, rooms a little outdated, impersonal check-​in, air conditioning loud, $ 20 to park. Beds are comfy, though and it’s real close to the airport. Not one of Marriott’s better properties. Absolutely nothing special.

I had the chance to stay here earlier this year while I was attending an event. Hotel was ok, nothing spectacular. The room was a bit small and they wouldn’t give us a lake check out, which kinda pissed me off, especially since they gave us our room late when we arrived. Had to sit around until almost 3pm to get the room before they would let us check in. I also thought it was a bit over priced.

First time staying here. This is a reasonable hotel for the price, but there’s nothing that really stands out about it. The lobby is nice, as are the pool and other common areas.
Our room was nice enough; a bit small, but nicely furnished. The hotel has all of the amenities you would expect for a 4 — star, but somehow just lacks personality. The staff have all been friendly and helpful. And yet, not sure I’ll stay here again… had multiple problems with the tv in the room which required an «engineer» to come and look at. The hotel doesn’t offer free Wi-​Fi. Felt a little nickel-​and-​dimed by the end of our stay… ready to get home.

In no way, at all can anyone in their right mind anyone give this place anything more in a rating of 1 or 2. I’ve stayed at my fair share of Marriotts, all over the world, there are Fairfield Inn’s nicer than this place.
We stayed here on a Monday evening for the location to FLL w/​an early Tuesday morning departure.

Yes, the lobby is nice. Yes, location to the airport and or cruise ship port is perfect. The king size bed is comfy.
What isn’t:
1. Are you smoking crack charging $ 25 to park a car there? We are not in NY, Boston or Chi Town.
2. The rooms would remind you of a slightly upgraded 80’s Hilton. How so? Well, all the door knobs etc. are gold. The LCD TV is out dated. The lighting is blah.
3. The response from the front desk at my gasp to the parking cost as in i should expect to pay that, no way, your nuts.
4. The bathroom was a POS, the faucet was coming out of the wall, the shower head was not secure.
5. Overall room didn’t feel clean, i’d stay at a fairfield inn before here.

Rooms were ready for early check in. Clean and conveniently located. No complaints :)

Horrible customer service… hotel personnel made mistake and are unwilling to rectify it.

Great staff and very nice rooms — Clean and look very modern.
I can’t say enough good things about the staff, as they were quick with the check-​in process, worked easily with our requests and were very helpful on our departure.
Great experience.

Stayed here before a cruise and it fit the bill. Décor was nice and more modern than other local hotels we looked at. Was able to check in early which we appreciated. Bed was comfortable and clean.
The cons — no free wifi, no free breakfast of any kind (not even continental). They did have computers you could use in the «business» lounge. Computers were a joke running a joke of a processor and still rocking vista. Took a shower and the water pressure was so great, that is actually started hurting my back and I’m actually a fan of high pressure. There was also no way of not making a mess of the bathroom. Even with the shower curtain completely closed, the floor still ended up soaked with water.
We had a comfortable stay for a night but wouldn’t be looking to this hotel again for an extended stay.

Décor, location, comfort all great. Customer service is a joke here. My company booked me here and I never expect much from hotels anymore but I asked for 2 simple things: my rewards number attached to the stays and I needed a working iron. They said they would attach the rewards account, never did. I called for a new iron and they never brought one. And there was no «do not disturb» sign for the door so they have to come in daily. Additionally, $ 18 for their buffet breakfast is insane for what they give you. It was comparable to a Hampton Inn free breakfast. Oh yeah, broken elliptical in the fitness center. Where does all the money go? For the money you should go somewhere else.

To be completely honest, my company booked me with this hotel as a gesture of appreciation for working the week of New Years, and although I appreciate the thought I’m afraid that the money was not well spent. Yes it is clean and its modern décor is visually stunning. HOWEVER, the entire point of the hospitality industry is CUSTOMER SERVICE correct? The staff was unjustifiably snobby and rude. As a guest of this «4 star hotel», not only are you charged for internet but parking as well. Lol And trust me they take pride in their parking spots, so expect to pay a few hundred dollars just to park for the week. In addition, small
things like not having water accessible (not even for purchase), no mini fridge or caffeinated coffee in the rooms… hilariously they do provide complimentary DECAF tea and coffee in your room, but you’ll have to pay for anything caffeinated. I was there for 6 days and there were several times that my washcloths and hand towels weren’t replaced. They refused to take the old plastic bag out of my ice bucket much less replace my sticky glasses (yes I’m being picky and a little ridiculous but at that point I missed home and clean glasses, even once that week would’ve been nice). I even set my 2 glasses in the bathtub and again in the sink as a way to clarify that I would like clean ones… no dice. Lol

This hotel does not honor reservations! Apparently they’ve decided to copy the airline industry’s model of bumping customers. Of course unlike the Renaissance, when airlines bump you they at least make it up to you somehow.
I made a reservation here months in advanced and arrived on time that night (after receiving an email a couple days before saying everything was set). Then this little smug prick behind their desk tried telling me that no rooms were available and that he’d have to transfer me to another cheaper hotel 15 minutes away! Of course he wasn’t going to reimburse me for the money I paid to get a taxi there, or the money I’d have to spend to get a taxi back from the other hotel to the cruise port. I asked to speak with someone with more seniority but he insisted that there was nobody else I could talk to, he was the «night manager.»
The hotel had my contact info if because they previously emailed me, so why wasn’t I contacted and told there were no rooms before I paid for a taxi to take me there? After I argued with the smug little prick for awhile all of a sudden a room magically became available! What a coincidence! That kind of made me even angrier because he clearly made up the fact there were no rooms available and was just trying to transfer me for some strange reason, I guess to fill up their other hotel far away that nobody wanted to stay at.
I personally don’t want to have to worry about a hotel bumping my reservation. So I won’t be staying here again!

It’s a Renaissance … not the RItz. Arriving at 3:30 PM my pre-​booked room wasn’t ready, but the front desk was friendly and offered me a free cocktail in the bar. Half an hour later the room was ready. It was nice and clean, but nothing to write home about. The bed was average at best. Too soft and worn. The air conditioner rattled, but it was not too hot so I could leave it off at night. The TV was dead on day two and it took a few hours to get it replaced. The complimentary breakfast lounge door was locked by 9:30 AM, but when I beat the lock out, the food was okay. Drinking water was in the room on day one, but nothing on day two. Probably just an oversight.
What can I say? The staff was very friendly, but overall everything was far from perfection.

RELAXING AND COMFORTABLE
As far as room quality, service and location, this hotel is my favorite whenever I’m sailing out of Port Everglades. Recently completed renovating their rooms, it’s noticeably more relaxing and contemporary in theme. Ground level restaurant’s buffet breakfast is seemingly always depleted. Use of computers stationed in lobby are complimentary. Parking garage is $ 25 per diem with in and out privileges. Street parking is metered. Abundant shopping resources for last minute sundry items and restaurants are all within walking distance. Plenty of cabs and shuttle bus are at your beckon for Port Everglades.

Beautiful area. Courteous staff. It has a classy feel but with a beachside energy.
The bar/​restaurant area is a bit small and slow, but cute.
The pool is also small. I believe the area is limited due to the proximity to the beach and marina (not a lot of space for exterior areas).
I had a room on the 10^th floor with a fantastic view of the marina and the bridge/​overpass which leads to the beach area.
The rooms are comfortable and have all the amenities you need.
Purely enjoyed every moment.