ALEX AND ANI

Wonderful Energy! Britney, Liat Madison Along With Jenna! POSITIVELY LOVELY! MULTI TASKING WAS AMAZING! SO SWEET!
Helped me pick out one bracelet for my coiusons daughter. Instead of the graduation cap. She suggested the stone of JUNE! so pretty! It had such meaning more then just going to Paper store. I hosted a Event with «Horizons» that particular Day! each bracelet put a percent torward.“Horizons For Homeless children” Lovely Day! Thanks Ladies! I will treasure my Bracelet. and cannot Wait to give my gift.

I’m being harsh here I know but unfortunately I had a terrible experience in this Alex and Ani. I think I have been in pretty much every retail and restaurant business at Patriot Place and had nothing short of a positive experience in each and every one, although the hostess at Davio’s can sometimes be a little cranky, but aside from that, Patriot Place is a great place to hang out. That is until you decide to pay Alex and Ani a visit. Not sure what’s up with these girls but I think an intense review of the Alex and Ani Customer Service Handbook is in order. I felt like I was interrupting them when I walked in the store. They were all huddled in a little pack in the middle of the store with not one of them extending a greeting. Note worthy was the fact that there was not another customer in the store. Can’t help but wonder if these girls have that «it doesn’t matter how we treat customers, they’ll still come back syndrome?» This is a well documented psychological occurrence that happens when a business has an extremely popular product and knows that they can get away with being rude to customers because the customers want the product just that bad. Fortunately for me, I don’t wear Alex and Ani, I purchase it for my nieces and granddaughters. For myself, the thought of wearing recyled garbage cans as jewely simply doesn’t appeal to me.

Unimpressed and disappointed. Would have expected better customer service. I’ve emailed the company directly hoping that will help.

Beautiful store, great service! Alex and Ani at Patriot’s Place opened yesteday and I stopped by, the place was packed but they had enough sales people to assist everyone! Cassandra was great! Thank you!