Enterprise Rent-A-Car

I am a Platinum member and rent from Enterprise atleast once a week. I thought I was a valued customer but this location has proved me wrong. Let me be clear, the management at this location has proven me wrong with un fair and un professional customer service. I would suggest renting from another enterprise location. The only reason for the 2 stars is because all of the other employees there are very polite and proffession.

I have written reviews about Enterprise Rent-​A-​Car in the past that were not positive. However, I am very pleased with the the customer service that I received from Max at the 3455 Jefferson Davis Hwy, Fredericksburg, VA location. Max was FANTASTIC!!! He is a consummate professional and extremely friendly. He welcomed you with a great smile and warm disposition. When I returned the car this morning, he remembered our previous conversation. Max is an excellent asset to this office!!!
The slight negative: The car was very, very, very dirty… the windows needed cleaning and the outside appearance of the car was also dirty. I refused to rent 2 other cars from this location because of their appearance and it appears that they haven’t changed.
I have rented from Enterprise for over 15 years but have been disappointed with the cleanliness of the cars from both Fredericksburg, VA locations.
However, the customer service at this location is great!!! All the staff members were very professional, considerate and timely. You couldn’t ask for a better team. Again, Max was GREAT!!! If Enterprise can just provide clean cars, they would have received a 5 star rating.

Great customer service and clean car. Always rent my car from this location when visiting Fredericksburg.