Lucky Line Motors

PLEASE DON’T BUY A CAR OR TRUCK FROM THEM!!! I went to Lucky Line Motors in Fredrickburg, Va to look at a 2008 Toyota Tundra I test drive the truck around the block it drove ok I told the sales person Mickey that If I buy truck it needed better tires even tho he told me it passed Virginia inspection which I doubt. He told me don’t say anything to the management that he told me but once I got approved ask for tires because they want to sell the vehicle. I left that Sunday during that week the sales Manager Tom who call and told me I was approved for the truck and that I need to come buy the truck soon or put deposit down because other people were looking at truck which was probably a lie but I put a $ 500 deposit down over the phone to hold truck since I live a hour and a half away, 4 days later I get a ride to buy truck get in to test drive again this time I said I was going for a long test drive while driving at high speed I can feel transmission slipping they then drove it and told me they felt the same thing. They claim when they put new tires on it they didn’t balance them right another lie. When test diving also I notice none of door locks worked or the key lock they claim it was working before I got there I told them to put new tires on it and fix transmission slipping and locks and call me 3 days kevin called me and said the truck would be ready that evening by 5pm I said ok I would come to pick it up when I’m 10 minutes from the dealer they called and said it won’t be ready so I made a hour and a half trip for nothing. They did called me the next day and told me everything was ready I told them I couldn’t get there till about 3 or 4 days after 3 days I called Tom the sales manager and told him that Friday that I might not make it that I wasn’t sure if I would he tried to put pressure on me and said the bank was calling and that if I didn’t come that day the loan would expire another lie he never said if I didn’t come I would lose deposit. I called that Sunday and told Tom I had my own financing he told me they sold the truck I was shocked!!! I said what about my deposit he said he would have to talk to owner 3 days later he said the owner said because the bank finance expired I don’t get the deposit back I was shocked again! These people are dishonest people please stay away even if you are in dire need of a car!

First off I wish I could give them 0 stars. These people are unprofessional and rude. They make you sit around waiting all day, don’t give you any information and then try to get you to sign contracts with explanation. Be careful they will take advantage of you if you let them. I hope they go out of business soon. We don’t need people like this in our communities.

The Sales Manager «Micky» said to me «you saw the reviews on Unilocal and it didn’t stop you from coming to us” — they are are r fusing to assist us with this ordeal! Giving us the run around/​PLEASE BEWARE! This place is a scam!

STAY AWAY
I wish I could give them 0 stars. I arrived at 1 PM and asked to see a Nissan Sentra I had seen online. I also asked if I could take it to my mechanic down the road. The salesman agreed.
My mechanic informed me that both tires on the right hand side would need to be replaced immediately, both rear breaks were badly worn, the battery was 5 years old and almost dead, and the ac compressor was leaking fluid. All together repairs would cost $ 1300.
I gave the salesman the costs and he agreed to remove $ 1000 from the cost of the car to compensate for the repairs. He asked me just to wait for the financing guy to go over the loan.
I then proceeded to wait… and wait… wait…and wait. at 5:45 I was brought into the office. No that’s not a mistake 5:45. Normally I would leave however I really needed a car as my old truck finally died. Once in the office they hurriedly tried to get me to sign a contract stating I would pay full sticker price, and when I asked for compensation for the repairs as agreed and my ludicrous wait they offered to talk $ 700 altogether, stated my repairs were unnecessary, and told me they could not go any lower.
STAY AWAY. I WASTED AN ENTIRE DAY HERE.

We bought a used car from there and we regret it!
If you look for competence and professionalism go elsewhere!
From the beginning the car had different little things that required to be fixed, especially two parts of the bumper that needed to be replaced. The guys seemed to be willing to do it but, when the first time we came back to fix the problem, not only they told us that the part needed to be replaced was just one and not two (we probably didn’t understand each other!) but they decided to tell us that the part, that meanwhile had been ordered, was the wrong one, only AFTER 6 hours of waiting!
After two weeks they told us to come back; we waited 3 more hours and what we got, after one month and two trips (we live 50miles from Fredericksburg), was a very poor job!
They were supposed to paint and install for free a second hand part. However, they were not able to paint it correctly since they left two clear imperfections and what we paid, supposedly only for the part, actually covered completely also the very cheap job that they did.
At last, they didn’t provide the receipt for the job, promising us that they would have sent it in few days. I called them, contacted the sail man several times and the only time that he answered the phone (probably because the first time didn’t recognize my phone number!) told us that the manager would have took care of it! Seriously? No news from there!
We are very unsatisfied moreover because their luck of reliability!
We paid the car in full and what we received in return for good money was a very poor service and assistance.

I ignored the bad reviews that I found on other sites and went to look at a vehicle I found on their website. I called about it first to make sure they still had it in stock. I live an hour and a half away, so I wanted to make sure before I wasted the time and gas driving 3 hours round trip that it was still actually on the lot. I drove down and looked at the truck. I took it for a test drive and stopped at a lot to give it a good look over. The vehicle was listed as very clean and being listed below book value. From a distance the vehicle looks great. The vehicle is a truck with dual wheels, and one of the fenders on the dual wheels has taken a hard hit. The bottom was completely shattered (it is made out of fiberglass) and the side has a large crack this was not mentioned or shown in the pictures. A low oil pressure warning then went off and I drove back to avoid breaking down. They repaired the oil leak causing the low oil pressure. I told them about the cracked fender and the fact the back tires had bad weather checking and needed replaced and that the truck needed an alignment as the steering wheel wouldn’t even sit straight when driving. They agreed to fix the alignment and allow a difference on the price for the other problems. I then drove back down with a trade vehicle. After another test drive, they then sat down with me, They offered over $ 1000 below rough black book trade in value for my vehicle which was far from rough. They then offered to drop the price of the vehicle $ 400 to cover the needed repairs. The fender alone would cost of $ 1000 and another $ 1000 for 4 new tires for the back. The manager then said the tires were fine since it passed inspection. I tow a 10,000 trailer and would not trust my family with those tires with that kind of load. I doubt he would either. They eventually came down a little more on the price but never offered a penny more on my truck. I gave them a figure before driving down that I hoped to be at. I anticipated a little more but told them I didn’t want to waste either of our time. In the end I wasted 3 trips and a lot of time. I had a check already from the bank in my pocket to walk out with the truck, but they lost a potential customer as well as referrals. He also had the nerve to tell me someone else was coming tomorrow named «James Brown» who had already been pre approved to buy the truck. Considering their lot is so full you can barely find parking, you would think they would be more willing to negotiate or at least give fair values. They were trying to sell a vehicle that needed major body work as being clean. The salesman was as nice as could be. My problem was with the sales manager. I drove home very unhappy and bought another truck a week later. I would definitely avoid this lot unless you like over paying for vehicles that need work and not getting what your vehicle is worth in trade.